We performed a comparison between BMC Remedyforce [EOL] and Cherwell Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"It's a stable solution."
"The feature that we like best is the stability of the product."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The solution is very flexible."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"All our activities are carried out in the one place."
"The dashboard and the reporting functionality are the solution's most valuable features."
"The dashboard is very useful to get a quick overview of current tasks."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The most valuable features are problem management and change management."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"The ease of customization needs improvement."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"There should be some tool to move SRD and SLA from the sandbox to production."
"My team finds the search options and the user interface to be really cumbersome."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"The stability, specifically in the on-premises deployment model, could be improved."
"Access is only available if we're on VPN."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Cherwell Service Management is ranked 19th in Help Desk Software with 6 reviews. BMC Remedyforce [EOL] is rated 7.8, while Cherwell Service Management is rated 7.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". BMC Remedyforce [EOL] is most compared with , whereas Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM.
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