We performed a comparison between Azure Bastion and ConnectWise RMM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The product's setup is easy."
"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."
"Azure Bastion makes it easy to provide quick virtual machine access to our customers."
"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."
"The ability to operate the product with scripting is excellent."
"The interface is available in the edit portal."
"The connection to virtual machines is very useful."
"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The most valuable feature is the patching solution."
"The solution breaks down sometimes."
"You are charged for retrieving your own data."
"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."
"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."
"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."
"The protocol speed could be faster."
"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"The solution could improve by offering better overall management and dashboards."
Earn 20 points
Azure Bastion is ranked 9th in Remote Monitoring and Management (RMM) with 8 reviews while ConnectWise RMM is ranked 11th in Remote Monitoring and Management (RMM). Azure Bastion is rated 8.8, while ConnectWise RMM is rated 9.0. The top reviewer of Azure Bastion writes "Has good scalability and provides secure access to the virtual machines ". On the other hand, the top reviewer of ConnectWise RMM writes "Easy-to-use interface, simple integration, and good ROI". Azure Bastion is most compared with Azure Firewall, Azure Front Door, TeamViewer Remote Management, Microsoft Sentinel and Microsoft Entra Verified ID, whereas ConnectWise RMM is most compared with ConnectWise Automate, N-able N-sight Remote Monitoring & Management, Atera, Kaseya VSA and NinjaOne.
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