We performed a comparison between Ameyo Fusion CX and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"The most valuable features are the management tools."
"Easily integrates with other tools."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"The customer portal with connection with our knowledge base has been most valuable."
"Useful for tracking issues with development."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"The dashboards in Jira have been the most useful feature."
"Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"Cost has prohibited us from switching entirely to this solution."
"There is room for improvement in support."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"It is difficult to navigate if you don't have any prior knowledge."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"Currently lacks an asset management module that can affect deployment."
"Lacks an interface where the customer can report issues."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. Ameyo Fusion CX is rated 7.0, while JIRA Service Management is rated 8.2. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Ameyo Fusion CX is most compared with , whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.