The most valuable features are asset assignment and reconciliation.
Sr Software Engineer at a insurance company with 1,001-5,000 employees
It provides asset, status, and lifecycle tracking, plus active asset monitoring.
What is most valuable?
How has it helped my organization?
This product has added value to our organization by our increased ability to track assets, status, and lifecycle as well as being able to monitor assets when they are active.
What needs improvement?
The Gold Brick assignment access is only performed though the catalog. I would like to see this as a standalone feature in “unassign”.
For how long have I used the solution?
We have used this product for seven years.
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What do I think about the stability of the solution?
Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles.
How are customer service and support?
CA Support has really improved in the last few years. They have a great knowledge base and response rate .
How was the initial setup?
The new CA Service Management installation is straightforward. We were able to install all apps with the same installation media. The system does the integration between the apps during the installation.
What's my experience with pricing, setup cost, and licensing?
You might find a less expensive cloud version, but you are charged for all of the add-ons and customization. CA provides this for free.
Which other solutions did I evaluate?
We evaluated HP and ServiceNow before selecting this product.
What other advice do I have?
I would suggest that other companies use an inventory control tool and implement a process to document the correct asset/configuration item (CI) for your company.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Governance Manager at a financial services firm with 1,001-5,000 employees
It helps us meet our need for compliance and with reconciliation of inventory and license contracts.
What is most valuable?
We use it to ensure compliance and for licensing. We're able to reconcile between inventory and license contracts.
How has it helped my organization?
It allows us to know what we need, what we have, and what to deploy. It helps us with software auditing. All of this helps our bottom line.
What needs improvement?
The main new feature I'd like to see would be to have a single catalogue rather than one each for ITCM and SAM. CA SAM is only for compliance, but to realize the compliance we need to have an inventory product. So in the future it would be nice to have one product that does inventory and compliance – an integrated solution. With such a new functionality, we can complete many tasks, and one product reduces the complexity.
One additional improvement – the reporting aspect in SAM is poor; we need different reporting for different purposes – compliance reporting for executive management and the product teams. It’s not the same information for both teams.
What do I think about the stability of the solution?
We need a better connection between ITCM and SAM; the products need to evolve together. It’s high-maintenance.
What do I think about the scalability of the solution?
It’s possible to construct a different kind of infrastructure for different business units. It’s very scalable.
How are customer service and technical support?
We have a good CA team with us. The main problem we have is the connection between the ITCM and SAM. They’re very helpful with the management of this complex interface. The CA team is very capable.
Which solution did I use previously and why did I switch?
We realized a need for compliance, so we created this activity in our company.
How was the initial setup?
It is difficult – it has a high impact to the organization. We had to touch a lot of teams. This kind of implementation needs to be sponsored in the hierarchy because it’s company-wide. It’s resource intensive and time consuming.
Which other solutions did I evaluate?
We looked for a product with good price and functionality. When we chose the CA product, it was the best product for all the tasks we had to do. We had to do a POC between different kinds of products. We challenged them. We looked at IBM TADD. CA SAM was the better product to cover all functionalities and to cover software asset management, and it was cheaper.
What other advice do I have?
For CA SAM, it’s the best in class. At this time we don’t have enough reporting capability in the product.
It’s complex to implement a software asset management solution. It’s not as simple as marketing tells you. They need to know what they have installed, and what licenses they’ve bought. You must know where to find the information necessary to realize the compliance. You must know software installation and licensing in your organization – it’s very important. It’s also important to know what you must report to management and product teams.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
CA Asset Portfolio Management
June 2025

Learn what your peers think about CA Asset Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Information Technology Senior Manager & Traffic Senior Manager at a retailer with 1,001-5,000 employees
It helps us control, in particular, our budget. Every year our budget keeps rising. At the very least, this tool makes it easier to take all our assets -- current and future -- into account.
What is most valuable?
It automatically discovers all the assets on our network. We are limited in the number of staff, so this particular feature of the solution is particularly valuable to us.
How has it helped my organization?
Our organization really has improved quite a lot since we've been using this product. It helps us control, in particular, our budget. Every year when we estimate our budget, it just keeps rising. At the very least, this tool helps us prepare and makes it easier to take all our assets -- current and future -- into account.
What needs improvement?
As I'm looking into financial reporting and audits, new features to help with this would be good.
Additionally, with cloud computing, our usage changes all the time, so a tool to configure costs would also be great.
For how long have I used the solution?
We have used it for 10 years.
What do I think about the stability of the solution?
It is stable, we can perform internal audits, and with accounting we can download the database. This helps us with the finance aspects.
What do I think about the scalability of the solution?
It has scaled well.
How are customer service and technical support?
Very good. They have two kinds of support, on the website and onsite. They are very good with consultants, also with remote connections due to our contract.
Which solution did I use previously and why did I switch?
We switched from our previous solution because there are two big players and CA was already supporting most of the manufacturers in our industry. As opposed to competitors, CA worked with us to connect to our printers through access points.
How was the initial setup?
Very easy. You just install the server, click discover assets, and put it into monitoring mode. It helps us monitor mobile devices, processors, printers, etc.
What other advice do I have?
I recommend that you test and research the market and understand what they want in their network. You should think and plan for the future and the scope of the solution. Get the balance right with cost and support and staff knowledge. Think about that maybe sometimes the downtimes and the outage is more costly for your organization.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a retailer with 51-200 employees
In a fast era of technology, I was confused with lot of stuff at my desk. However, IT Asset Manager made it easier for me to handle a bundle of things at same time.
Valuable Features:
• IT Asset manager is a centralized stock list and inventory application for computer hardware and software resources of the company.
• Helps to make better cost control, license conformity, and gives a precise revived planning for desktop computers.
• Resilient and takes into account tracking and recording of resources and software applications.
• IT Asset Manager makes certain that you do not have to buy on hand resources again, or that out of stock resources are not purchased, by assuming that they are existing.
• Cost, time, and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager.
Room for Improvement:
• Composite and complicated software to comprehend at start. Users have to integrate with each and every computer for inventory.
• Very complex to setup with Human Resource, help desk, procurement, and supply chain systems.
• Complexity of setup makes management and maintenance of these systems complex and protracted.
Other Advice:
Usually manual inventory is done in companies for resources, but buying this IT Asset software makes enterprises free from asset management.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Expert at a tech company with 51-200 employees
IT Asset Manager helps optimizes your IT costs
Valuable Features:
IT Asset manager is centralized inventory software for computer hardware and software asset of the organization. It’s quick help to organize for baying new asset and investment in IT material. Once the new purchase request generated by anyone it will automatically follow prefix flow chart of management for approval. You can get total detail about how many asset you have and what is market value for that. All software detail easily managed per computer in IT Asset Manager. You can take decision for new software purchase and which software outdated in a computer. You can export asset data with just one click in csv format. It’s really save cost on unnecessary purchase of IT material.
Room for Improvement:
Complex software to understand the beginning. The client needs to setup with every computer for inventory.
Other Advice:
Normally manual inventory done in company for asset but after purchase this software you become free from asset management.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tech Support Staff at a tech company with 51-200 employees
Thanks to IT Asset manager, now I can keep track of my hardware, software and licenses.
Valuable Features:
IT asset manager helps improve cost control, license compliance, and provides an accurate refresh planning for desktops.IT asset manager is very flexible and allows for tracking and recording of assets as well as metering of software.It also ensures that available assets are not re-bought or unavailable assets not bought by assuming that they are available.Cost, time and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager.
Room for Improvement:
IT asset manager is very complex when integrated with other systems like HR, help desk, procurement and supply chain systems. This makes management and maintenance of these systems difficult and time consuming.
Other Advice:
IT asset manager simplifies the management and administration of the life cycle of IT assets thus lowering the capital and operational expenditure. Tracking of software, hardware and licenses not only limits spending, but also allows for accountability of the assets. This can either be on-premise or virtual, thus improving efficiency and decision making.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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