BDRSuite Backup & Replication Reviews

On the client side of it, the ease of installing the software and getting it up and running: Each version they bring up, it gets better and better.

• The support side of it
• The usability, the ease of it: It is user friendly. We've tried other software before and it wasn't that great on the user front, but this software seems pretty straightforward.

While it's hard to say, the support side of it is sometimes a bit hit or miss; the tech support. Generally, I would say about 70% of the time, they're pretty good. They're pretty accurate on what we want, and the odd times, I think it’s lost in translation.
We've had a few bugs with the software and, for some reason, we've always had to get their support to dial in to fix it. It's not something that we can fix ourselves, really.

Generally, we have not encountered any stability issues.

So far, scalability seems OK. We've only grown, not masses, with this software, so it's hard to say, really.

Technical support is 7/10, on average. They could make it better by improving the speed of responses. Sometimes, they'll dial us back in a few minutes; sometimes, it takes them half a day before they have a look at it.

We previously used a different solution. The ease of user feel is really the reason we switched over to it.

The initial setup is going back quite a while back. I think it was in the middle: it wasn't too straightforward; it wasn't that tricky. It was average.

It's pretty straightforward to use once the software gets going.

We were looking for a product with Automatic backup replication and a product that would support MSP rebranding.

I wouldn't use the term 'improved' as the product implementation in the end was a complete failure. The implementation however did serve the purpose of allowing us to grow our BDR service offering from a technical perspective by seeing how things shouldn't be done and then looking at ways of overcoming these issues.

The vendor support service. Operating out of India and not really taking into account the time difference for support tickets meant we were getting responses to our support requests at midnight, when no one was at work to be able to address them. High priority issues which should have at most a 2 hour SLA were not responded to because the support service was not 24x7. The vendor support SLA for this product was terrible.

We used it for 12 months.

The Linux based deployments were fairly easy to manage, however the constant updates were annoying. The MYSQL databases would corrupt themselves which then required a support technician to resolve. Backup jobs would report as have run successfully and then when we checked the data the job had only run for 1 minute

There were issues with the software's ability to handle low bandwidth connections such as ADSL. There were stability issues with running the software on both windows and linux, the advancements of the updates to resolve issues would fix some issues and then create more which points back to issues with Quality Assurance.

The service was able to handle our requirements from a scalability perspective. There were no issues with being able to scale the product upward, however the demands of the software on the hardware CPU would require that the supporting backup server hardware would need to be improved as demand increased.

Extremely Poor. There were no real SLA's available and when we tried to contact our Account Manager for the product they would not respond sometimes for 5 hours after we contacted them.

When they eventually responded they were actually very knowledgable on the product.

Slightly complex, as the installation requires MySQL which is not native to windows so running on windows or Linux requires knowledge of command line for MySQL.

In-house, we were required to know the product to be able to support it as much as possible prior to engaging vendor support.

About $50,000 of lost revenue due to Research and Development Capital expenditure and Labour to setup, we never got the product into a position where it was profitable.

The original setup cost was supposed to be around $25,000 of R&D investment. We are not using this product anymore, it was never profitable for us. I don't recommend investing the time into pursuing this product.

No this one was chosen based on price and rebranding potential.

Look at Dell App Assure.