Barracuda Intronis Backup Reviews

We have mainly used this product for the management of backing up our servers. It is used to manage the server backups and not for our clients.

The most valuable features for my usage of the product are the simplicity of use and the availability of support.

One part of the product that I think needs the most improvement is the recovery feature. It is not as fast as it should be.

https://www.itcentralstation.com/product_reviews/barracuda-backup-review-65726-by-mohmmed-merajuddin/edit#There are features in other solutions that this product does not have or support. For example, with some other products you can enlarge the disk core, you can have a multithreaded disk to maximize processing, there is SIT (System Integrated Testing) support, and CIFS (Common Internet File System) support. In my case, I think it would be a better product if I could have CIFS support for sharing folder. It should already be there.

The product as it is can make backups related to server and manages data versioning and unwanted files. But with CIFS support, it could share on EMC (Enhanced Memory Controller) or any other storage. This is an option, but an advantage in some cases.

Disk management can be improved by giving us the opportunity to increase or enlarge the disk during the recovery. Adding that and CIFS support will improve the utility and speed of the product.

We have more than 10,000 users currently and we are using the product in high loads on a regular basis. Last year we had fewer licenses. This year, we needed to increase the capacity because we added a number of users. We had to increase the number of licenses to allow those users access. The scalability is not much harder than adding the licenses as long as the hardware can handle the capacity.

My experience with technical support is that it is good for day-to-day problems. If any real expertise needed, it takes time to get a reply sometimes. It may be that they need to improve in terms of having some additional, critical expertise on the support staff.

The installation and implementation of the product are not complex. It may be different if you want to do more complex things than we have implemented.

I did the installation and configurations myself.

We recommend the product to other users because it is a good product. On a scale from one to ten, where one is the worst and ten is the best, Barracuda Backup is an eight. It does have some good features, but it needs to enhance some of the parts and add some features to give more flexibility and speed.

Ease of use. Of all the backup products we have used, this by far is the simplest to install and use.

We are able to give more control to lower level techs, because it is not over engineered and too complex to hand control over without training.

Speed of backups. Compared to Avamar and Data Domain (our other systems), the backup speed is slow.

Seven years.

No.

Yes, you need a new unit when growing.

Excellent. For every ticket we open, the response is very quick.

Extremely straightforward. You simply give it an IP address and your Barracuda account, and it calls home. Then, you can manage it from the cloud site.

If you need a backup system in place and running quickly, get this product. Just realize the backups might take longer than the much more expensive counterparts in the market.

The security team is in charge of backup. They used to do what Barracuda does now manually. It was a huge overhead for them. The problem is now solved by going to the cloud. There's only one admin who does everything.

The implementation and management are done by one engineer. His role is just to set up the account the first time and that's pretty much it.

Maintenance is as easy as opening a Google email account. There's nothing much to be done. We'll have to look into customers internal issues on occasion, but these are all internal processes and have nothing to do with the performance of Barracuda.

If a machine disappears from the network and the customer unplugs it, Barracuda's not going to be able to see that machine. If there is ever a problem, it is with Windows itself or the operating system.

We have 12 customers right now and they've all been expanding the capacity slowly over the past year. Twelve customers might not be a lot, but for our country, that's quite good.

The backup has provided solutions that are very helpful to all clients. For example, we have customers who have multiple branches who used to backup things on premises. It was a really hectic process because the branches were remote. With Barracuda, we put everything under one account and they back up all the data from different branches into the same repository. They can restore all these accounts from a single backup.

It reduced really the overhead for storage.

One of the most valuable things about this solution is that it's easy to manage. We're selling multiple Barracuda products and all of them can be managed through one interface and one management console. 

It is a very efficient solution. Even just the standard package is amazing.

We look forward to their upcoming release of a hybrid on the cloud. Apart from that, there is nothing needed.

Another thing is that some customers want to backup individual users. They do not want device based, not machine based, not IP, but a backup of personal folders on a Windows machine. Barracuda doesn't have this functionality. It does backup over machines and shared folders, but not user profiles. Backing up user profiles might be an extra feature that will be useful.

Maybe technicians who work the field might have more suggestions.

This is really only a matter of communication. After installation, everything is done in just a few minutes. The program compresses the data and does encryption, so it's quite secure. 

There are no complaints about stability.

The scalability is really only limited by Amazon. Their hosting platform is huge so it is virtually unlimited. The customer can choose to scale as they want. Barracuda is able to handle as many accounts as we give them.

We are a Barracuda partner. We just attended their annual meeting last month and annual partner meeting. They have an amazing road map of what is planned for the future. We are in touch with all of the leaders within the company. We have very easy access to their technical layers, the sales there and so on. They are a really good, responsive company.

We resell, so we do sell some other competing backup systems to meet specific needs. We resell full disaster recovery solutions, for example. I can't offer Barracuda in that case. When clients are migrating from one site to another and they want a hot backup, we would use a different solution for that as well. But for standard backup requirements, we cover them pretty nicely with Barracuda.

Clients use Barracuda for one of two reasons. Either the low cost or to solve multi-branch issues. If a customer is managing ten appliances in ten different branches, it is very easy to explain the cost benefit and the benefit of zero management. 

We sometimes have a problem with some customers who fall under government regulation. They are generally not allowed to send any data outside the country. In that case, they have to continue with an on-premise solution unless Barracuda opens a cloud within the country, which is not likely.

It really takes about five minutes to set it up. It's all on the cloud, as I said. Straightforward. There's no appliance on the customer's side, just an account managed through the cloud. 

We expect that there will be issues once they start offering services on premium hybrid cloud just because it will be a new way of providing services. But we expect that will be minimal and they will have it tested beforehand.

We do our own installations and it takes hardly any time at all.

Customers get a return on their investment from day one. They automate backups and secure their data immediately. They don't have to worry about that anymore and it costs less. They used to have to upgrade equipment every five years and that responsibility comes off their plate.

Even if you buy that equipment Barracuda gives you a free upgrade and replacement every five years. Your cost is known in advance. You do make savings in cost and have reduced overhead as well.

The pricing is great and the functionality is amazing. Barracuda holds space on the Amazon cloud which makes it highly efficient. There's no problem with storage. The remaining challenge is just the client internet connection which will be more of an issue than Barracuda functionality.

The pricing is pretty straightforward.

There are other providers for the same type of service, but Barracuda has a good reputation. Sometimes we just upsell to people who already have Barracuda Email Secure Gateway. If you add the backup product, you managing it from within the same console so it's much easier than going with another solution.

I would rate this product a nine out of ten because giving it a ten is an admission of perfection. I can't do that. I don't believe they are perfect yet. I love it, I never have complaints from customers and usually most of the problems that we face are not necessarily Barracuda's issues. I can say it's quite a good product. I'll recommend it easily. 

There are situations where improvements can be made to anything. For example, they don't cover every possible operating system in the world. I don't expect them to do that, so that will always be something missing. Even if the same is true for any other solution, they have to be so good that they surpass my imagination.

I believe they are doing some interesting stuff right now to improve what they already have. They are improving integration for example, their backup with other services will work better. They are enhancing the alert service, and so on. There are quite a few interesting things that they're doing.

They are also introducing an API, which allows other products to interface with Barracuda backup. The backup can be responsive instead of a pre-scheduled function. For example, if the number of attacks on the company increases by 7%, I might have a trigger for Barracuda to do a backup just in case. These are not backup issues, they are enhancements. They're not related to the main reason why the customer asks for Barracuda backup but they're nice things to have. It's really amazing stuff they're introducing.

Everything is done by Barracuda on Amazon. All we have to work with is just a simple interface. There are no problems at all. The advice I can give to people who use traditional backup solutions is to look into the benefits that you get from the cloud and the cost savings that you get. 

The superior support from Barracuda in setting up, using, and helping with issues for the product.

It allows us a low cost backup solution for hardware-based, VMware, and Hyper-V systems all from a single platform. Also, it provides us with cloud replication at a reasonable cost.

The web interface needs to contain a more up-to-date view of the hardware. It is slow in showing real time data. Barracuda says they are working on a completely new web interface to fix this.

Five years.

None.

You have to upgrade to a newer version if you want to expand. They do allow trade-ins, however.

Better than a 10 out of 10. Their support is absolutely the best in the business.

Moderate, but they will help you through every step of setting it up.

Call them and let them do a live presentation for you. They will give you access to an online demo version to play with.

Barracuda Backup is used for image and data services.

Barracuda Backup could use some more integration. 

I've used Barracuda Backup for three or four years.

Barracuda Backup is stable.

Barracuda Backup is scalable 

Setting up Barracuda Backup is straightforward.

I rate Barracuda Backup seven out of 10. It's not bad, but I prefer another solution.

Our primary use for this solution is to back up our virtual machines and our local machines. Sometimes, we also backup our servers.

The most valuable feature is the speed of backup, which is very good compared to other solutions. For example, it is faster than Symantec Backup Exec.

The price of this solution could be improved.

In the next release of this solution, I would like to see cloud support and deduplication functionality. These features are not there and they should be.

I have been using Barracuda Backup for about three years.

The technical support is good.

I performed the deployment and it took about one hour.

Barracuda is a good company to work with and I recommend this product.

I would rate this solution a nine out of ten.

We are a system integrator and Barracuda Backup is one of the products that we implement for our clients. It is primarily used for backing up data from the client's on-premises equipment to the cloud. It is a hybrid model.

What I like best about Barracuda Backup is the licensing model. It is not based on the number of nodes that you are backing up.

Inline deduplication is a valuable feature in this product. Not every backup solution has it.

All of the backups from the geographically diverse nodes are available from a central location.

The performance is good and the interface is user-friendly.

Scalability-wise, there is room for improvement.

I would like to see better integration with third-party applications.

We have been partners with Barracuda for between three and four years.

This product performs well and we have hardly had any problems with respect to stability in three years' time.

It is an appliance-based model, so it is not as easy to scale.

We have multiple clients who use this product. I think it is ideal for the smaller to medium-sized businesses.

The technical support is really good. We deal with the support team in India and we have found them to be very helpful, providing very valuable answers.

I have worked with similar products from other vendors and I think that Barracuda is easy to deploy and easy to manage, compared to some other products. The technical support is also very useful.

In terms of what they offer, backup solutions by different vendors are somewhat similar in functionality.

Barracuda Backup is very easy to set up and one individual can do it. If it is planned properly then you can be up and running in two hours.

We handle the deployment for our customers.

There are no costs in addition to the standard licensing fees.

My advice to anybody who is implementing Barracuda Backup is to take time to plan how it is going to be set up. Specifically, consider the connectivity with the backup client nodes. If it is done properly then you will have a minimum deployment time. If on the other hand, you have issues with connectivity, then it will add to your deployment time.

In summary, this is a good product and we plan to continue recommending it to our clients.

I would rate this solution an eight out of ten.

My primary use case is for full-system backup.

I find the most valuable feature is the reliability of the solution. It is doing the job perfectly adequately for us.

I find that there always seems to be some reason to cause the backup to fail. We really need it to achieve a consistency in terms of successful backups.

We are still trying to get confident with daily usage of the solution. It is not always stable.

The scalability of the product is fine.

I did not have any direct experience with technical support.

I had indirect involvement with the setup of the solution. It was mainly done by a colleague of mine on our team.