Barracuda Intronis Backup Reviews

We are using this product to provide backup for OneDrive. We have on-premises and cloud deployments.

It is very stable, and I'm very happy with this solution.

Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue.

I have been using Barracuda Backup for five years.

It is very stable.

It is scalable. We have one customer with something like 2,000 users, and then we have another customer with around 1,500 users.

That's the only aspect that is not good. Their technical support is not very good. You never know what they are doing.

It was very easy to install without any trouble. For deployment, you need only one person. The cloud-to-cloud installation was easy. It is Linux, so it took a bit more time to refine the policies and rules. The on-premises deployment takes something like half an hour to one hour. It also depends on the number of rules and users. 

I would recommend this solution. We plan to keep using this solution. 

I would rate Barracuda Backup an eight out of ten.

I provide two versions of Barracuda Backup systems. The Barracuda Backup in up lines version 6.5. And Barracuda Cloud to Cloud Backup for Office 365. For Barracuda Backup systems on up lines, it's to do the backups for servers, laptops, and computers. They can use the up lines with Cloud application. For customers that are already on Office 365, they only have the opportunity to use the Barracuda Cloud to Cloud Backup. It only exists in the cloud. Barracuda Backup and Barracuda Cloud to Cloud Backup is for doing backups of data that has been backed up already at Office 365. With that solution, We provide an additional level of security in the Office 365 suite. Adding archiving and backup for groups from the teams. Backup for SharePoint, backup for OneDrive and backup emails. With Barracuda Cloud, the cloud backups are an additional layer that we can put.

The most important feature in Barracuda Backup is the ability to archive the backup of emails.

I think we can leverage more on backing up or collecting some data for all of the features that Office 365 gives us. Currently, they are doing the backup of Teams. They could also add the backup for the planner. For the Barracuda Backup system, they could at least have a chance to provide the backup for laptops and computers to the cloud. I would like to see a way to increase space. That is one of two questions that we get from customers, "And what happened if I need to increase space?" I would rate Barracuda Backup at a nine on a scale of ten.

I have used Barracuda Backup for a year and a half.

Barracuda Backup  is fairly stable. I like it.

I think scalability is the big gap. When you go to the Barracuda Backup systems as an up line, you buy a backup system for four terabytes of information. And if you want to add more, you only have one chance to buy another one. There is no way to increase space. Of course, Barracuda gives us a huge discount if we are doing some upgrade, but in the end, you need to buy another one.

Barracuda technical support is one of the best. First place is Extreme Network, and then Barracuda.

The setup of Barracuda Backup is very simple. Four to five hours is enough to do the deployment and configure lots of servers. We had six people involved in the deployment. We have two people who do only deployment, two who do deployment and support and two who do only support.

We perform deployments for Barracuda so our team implemented it.

Barracuda Backup systems, you can buy it on a monthly basis, but normally the customers want it every year. So, there are only four licenses for the updates for our software. They send a replacement, which is the support for maintenance on the disks. And there is another license that is on the cloud application. so we have our up lines, and we can add another level of security instead of having another up line. For a disaster recovery site, we can upload it to the Barracuda cloud and that's unlimited. There is no way to upgrade the license. Barracuda is a simple way of life. You license the box. No per-user license, no per-byte license, it's only one license for the box. You buy the product, you license the box. You do a cloud application, you license the box. There is no per-user license. Even for the backup for the cloud solution. Even for the additional firewall, all the licensing is to the box. It is a simple way of licensing. If you have only the box and you want VPN backup, you need a different license. But it's a license for the box, not a license for 10 VPN users. Not a license for IPS. It's not user-based.

Trust Barracuda, at least give them a try, because unfortunately, they're not very known. At least give a try because it's a simple way of working. The support is excellent. And it is a very stable product.

I would rate it a nine out of ten. 

The primary use case is for disaster recovery to back up the infrastructure, e.g., ESX backup. If there are any problems, We can restore quickly or live Boot the most important VMs and get back working in a very short period.

We have deployed an appliance in house (on premise), which backup our local servers. We have virtual servers running on VMware ESXi. Our Backup includes backing up the VMs separately but also backing up the ESXi completely.

We have a second virtual appliance running on a separate system which we use as our secondary backup platform.

We also have Cloud replication which is done from our on premise appliance to Barracuda Cloud.

Our previous recovery & backup solution did not give us the reliability and protection we were looking for.  The software based platform needed a dedicated storage, which required other skills to maintain and a complexity (with compatibility etc) in the simple task of backing up our data. We needed a backup or secondary Device to ensure reliability. 

With Barracuda backup solutions, we have a complete and all-round data protection in place. The solutions comes with the backup platform and the required hardware for running the backup application and most importantly the storage required for backup. All in one, compatibility, multiple management platform, all this was gone. What we liked also was the unlimited amount of devices that could be backup , it only depended on our storage capacity (Model we purchased). Replication was easy as Barracuda backup comes with box-to-box replication (one simple configurations) , and a third level - Cloud Replication. Based on this, our reliability , availability and data protection was as it optimum. The IT team gained in time managing backups and restores, and could use these time for the development of further projects.

For us, the LIVE Boot was quite impressive because we runs mostly on VMware, on one occasion, we had an issue and the time we took to get back online was impressive. We did not have got restore, but to start the VMs directly from the Backup Appliance, and this was a total game changer. We can have our machines up in some minutes, while we keep doing our normal disaster recovery. And the magic is that all works that are being done on the live running machine are not lost when we switch back after completing our restoration. 

The second, but not least, was the management platform which is very easy and very intuitive. It is not difficult to configure a backup strategy, and manage our backup and restore. It is very user-friendly and made to ease the job of the administrator. We let the solution do the hard part.

Most of the Management must be done using the Cloud Control. Logging directly on the box does provide some management, but not as much as we want. It is a concern if ether we run in a disaster situation where we have no connectivity to the internet / cloud control.

Our second issue was backing up Solaris / Sun systems. There was no support to backup such systems and solutions and we had to go for another solution for Sun /Solaris platforms. 

Compatibility with all major OS / Platforms is very important as most government organisation in our region uses solutions that runs on Solaris platforms. 

I have been using it for over five years now.

For an all-in-one solution, It is a very stable solution. We Never had any issues related to the system itself or any such kind of failures. Most integration were very easy, we used all the included features and had no issues (faults , not working , errors etc). 

The way the solutions has been designed, scalability is not an issue. 

They are the best support that we have had so far. When you contact or email them, they are very quick to respond. They always have someone available for us. That's what we want as a customer, we want someone to listen to us. We would generally get a reply and contact in less than an hour , with a support agent ready to take control and start troubleshooting any issues.

We previously used a range of solutions including Symantec, CommVault and Acronis. The reasons we opted for the change was for :
1) Cost of solution (purchase , renewals, maintenance )

2) Ease of use - Previous solutions quite complex to manage and maintain, Restore in some cases was so complex and failed.

3) Customer support: Many issues to get support to provide assistance when requested. We had to wait for days, before getting a reply, and further days to actually get someone from the support team to give assistance.

4) Training: Barracuda offers free access to their Training center which provides full training and certification on the solution ! We can then be mostly independent of support and really go to them when the system is really not working !

The initial setup is very straightforward. Just the usual configurations to do , networking , connectivity and so on. The second part of actually configuring our backup strategy was more easy than we expected. Reports and simple admin task is very well organised and displayed on the dashboard which makes it a great initial contact with the unit.

Implementation was done in-house. The support that we get from Barracuda support or via their campus / knowledgeable is quite thorough to get anyone started.

We are very satisfied with the ROI. We cannot emphasise enough on the "time saving" that this solutions brought us, in terms of pure costs, we were in  2 years already benefiting from our decision to invest in Barracuda solutions. We did not look only at the cost side to count our ROI. 

Barracuda comes with a very strong proposition for our chasing the solution. 

Their pricing is very competitive and the renewal costs are also very competitive.

The licensing is very easy to understand ! There is no per user licensing, no per device. We only need to use our choice on the number of Data that will be backup and the features we need (box to box replication need a minimum model), We can then choose Cloud replication as option and this also is very easy.

The solutions is also available through MSP partners, and in this case we can go for an OPEX model where we pay as we use, with all license included (Cloud Replication also). 

We tested VEEAM and Acronis.

Barracuda Backup is a solid contender when we are choosing a working Backup / disaster recovery solution. The features, support and ease of use makes it a very good return on investment. The IR subscription allows us to get a new updated unit every 4 years, lowering down the cost for re-investing in new units. When looking for a backup solution, we MUST consider the restore part ! Barracuda has been the one that provided q quicker and most reliable restore path and time.

I have found the product's LiveBoot feature to be most valuable. 

The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based. 

I have been working with the tool for ten years. 

The product is very stable. 

The tool is not that much stable. You have to be careful while purchasing the solution. 

The solution is easy to deploy. 

The tool's pricing is reasonable. 

I would rate the solution an eight out of ten. 

The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down. 

We are moving away from using this solution to using Veeam Backup on AWS. This is a company wide decision to move all efforts to a different solution to increase our buying power. This solution could be improved with offering lower prices at scale. 

The customer support team are very helpful and have always helped me get our problems resolved.

Positive

I have used several different other products in the past like Unitrends and other cloud-based backup solutions. They are all good options. The choice on which one to use depends on the use case for each business. 

This is a competitive solution that stays on top of cutting edge features. They have a helpful website with a lot of information. I have only needed to reach out for technical support when there were truly some complex problems, and they were good in terms of solving the problems.

I would rate this solution an eight out of ten. 

Barracuda Backup is used for image and data services.

Barracuda Backup could use some more integration. 

I've used Barracuda Backup for three or four years.

Barracuda Backup is stable.

Barracuda Backup is scalable 

Setting up Barracuda Backup is straightforward.

I rate Barracuda Backup seven out of 10. It's not bad, but I prefer another solution.

It is very reliable, so we don't have any issues with it. Our customers have never raised any issue with it. Basically, once you set it up and it is running, it is trouble-free. Our customers are happy. They just got a renewal for the subscription for the service.

It would be nice to have some reports generated on the usage of the system such as detailed backup statistics, but it is not essential.

I have been using this solution for about two or three years.

Our customers have never raised any issues.

We are a reseller, and we are a partner from the support standpoint. We actually don't have any issues. We never had to call their support.

They are very responsive if there is ever a problem. Because it is a service, customers directly deal with Barracuda. The only time we get involved is when there is a local problem with the hardware. Everything else is handled directly by Barracuda. They provide a very good service.

It is very easy. When we had our first installation, it was the first time for our team to set it up. They just went in there and followed the instructions, and it was running.

Normally, there is the hardware on the site. So, essentially, there is a server and storage. They can price it a little lower because the customers are making a little investment upfront. Even though it is trouble-free for the end-users, and once it is set up and running, they don't have to really think about it, there is essentially an initial investment.

It is not really pricey. We're actually competitive, but we are in a different market. In Asia, customers are a little more price-sensitive than in the west. It is not really a real issue.

I would definitely recommend it because it has been trouble-free for us.

I would rate Barracuda Backup a nine out of 10. I don't have any experience with a competing product, so my assessment would be biased.

We have this solution set up on two pieces of equipment. The first is our main backup solution and the other one is a replication solution.

This is an on-premises deployment, with the physical equipment here in our LAN.

The most valuable feature is the Live Boot solution. It's a feature on the Barracuda that is very helpful for critical service. Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running.

The granularity of the backup is also very good. If you need to restore a single file from the backup, you don't need to retrieve the whole server or the whole folder.

It would be a big improvement if the Live Boot feature could work without the need for a secondary, standby server.

I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines.

I have been using this solution for three months.

We have not had any issues in the three months that we have been running this solution, although I think that is too short a time to judge overall stability.

I think that the scalability of this solution is good because I started with AT&T V790 equipment, and I think that if I wanted to upgrade the storage space then it would not be difficult.

We have three people who use this solution. I am the manager, we have an HR person who is able to see whether their backup has been done or not, and we have the person responsible for the checking the backup when I am not in the office.

I haven't any opportunity myself to contact support. That's for the team that did the setup. In fact, when I heard them talking to the support guy, I think they were people from India who provide support. They keep you waiting and then they don't come up with a real solution. You need to call them back continuously to be able to get the solution. Conversely, I think the guys from the European team, perhaps Dell, are quite straight forward and they provide you solution very quickly.

Prior to this solution, we were using Veeam backup. We had a few issues with them in terms of scalability, so we were unable to continue using Veeam. This is the main reason we switched to Barracuda.

In my situation, it was quite complex because we had old servers fully updated recently. We had some issues in setting this up, as we had some conversions to do for the virtual machine. I don't really think that Barracuda is especially difficult to deploy, but given the situation in which we were here, at my premises, I think it was quite natural that we had some difficulties into setting it up.

In general, I don't think it would be difficult to set up.

The deployment took around a month. Our strategy was to convert and upgrade the servers to a level which they were compatible with the Barracuda solution. We had some conversions to do because we had some Hyper-V machines and some VM machines, and we needed to convert to VMware VMs. Once we set it up, we started the backup and we tested the rest on all other servers.

We purchased the solution through a local reseller. It was a great team, given the complex situation that we had here. Our servers were not updated for a long time, including one that was Windows 2003, which is very difficult to backup using this solution. Overall, they did a great job here.

We bought a five-year package, as opposed to paying a yearly licensing fee. The price of the five-year contract was approximately three million Rupees ($42,000 USD).

My advice for anybody who is implementing this solution is to ensure that it is adapted to all of the current hardware that you have. Prepare yourself to upgrade the solution, if needed, for at least five years.

The biggest lesson that I have learned from using this solution is not to underestimate the complexity of the implementation. The sellers suggest that it is easy, but you need to adapt it to your own environment.

This is a good solution, but there is always room for improvement.

I would rate this solution a seven out of ten.