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AT&T AlienVault USM Room for Improvement

JT
Owner at ThatsIT Consultants

I've been using it just for my own personal upskilling in terms of how the product works. At the moment, it is pretty straightforward and simple, and it is working how it is supposed to. The feedback would come once it is deployed to customer sites. They'll be using it on a more frequent basis, and that's when the feedback would come in terms of the areas in which they're facing issues or are looking for simplicity.

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DL
Solutions Engineer at a computer software company with 51-200 employees

I don't have any suggestions for improvement. On our side, as a provider, we should develop a real security operation center type of practice, which we don't have right now.

There could be some type of integration with our existing portal. We have our own customer portals, and it would be good if there was an integration so that our portal can provide reports. There could be some type of API into the AlienVault system with the USM system so that it is easy to show the customers high-level reports of the system through our portal.

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John Stanford - PeerSpot reviewer
Senior Network Architect / Network Team Leader at ICE Consulting. Inc.

I'd like to see a dashboard that's a little more descriptive. We can customize the dashboards, but the out-of-the-box dashboards are kind of bland. Since we give our customers access to their dashboards, it would be nice if they were a little bit more intuitive. We can go easily drill into it and show them everything, but the customer just sees the writing on the page. 

I'd like to see them dress up their out-of-the-box dashboard a little bit. We have the ability to do a lot of that. 

Since they have this image — they have a strong MSP program. I would love to see them allow branding, which they don't at this point.

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Buyer's Guide
AT&T AlienVault USM
July 2022
Learn what your peers think about AT&T AlienVault USM. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,812 professionals have used our research since 2012.
DO
Principal DevOps Engineer at a tech vendor with 11-50 employees

I think plugin management should be self-service on AlienVault USM. The other product is self-service but on the USM side. You have to submit a ticket then AT&T creates and updates the plugins.

We often have application logs that are unique to us, so it's silly to have to open a ticket, have them do the work, and then release the plugin. It would be nice if they had a self-service portal where we could define the parameters within the product for the plugin and have a custom plugin for our logs. 

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Sergey Kornienko - PeerSpot reviewer
Director of Department at BAKOTECH LLC

The solution could be improved in three ways. The first one is user behavioral analytics. They need work.

The second one is cloud-related usage. The solution already has quite good tools, however, they need better integration tools for linking with Office 365, Google Suite, and so on.

The third one improvement could be a bit more customization for security products. If someone has an antivirus where it is customizable they need to have the ability to easily connect everything together.

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Francis Silva - PeerSpot reviewer
Coordinator de Servicios  at MAINT

An improvement for AT&T AlienVault USM is the option for us to build the connectors ourselves, for us to do the parsing ourselves, because those options disappeared with the version of the solution that we're currently using. I know I can talk to the vendor to ask for a new parsing option for the application, for any new platform, but I understand that it can take several months. Adding a parsing interface for the customers would be good.

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SH
Solutions Architect - Team Lead at a computer software company with self employed

The solution is a bit complicated. It could be simplified quite a bit.

The correlation engine could be improved. Much improvement could be made there, as it is an important open-source solution. 

The solution could benefit from including security orchestration. It's still not available yet. It would be really nice to have in a future release.

It could use something like a pen test. Tools like that would make it more comprehensive from a cybersecurity aspect. 

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MF
Chief Operating Officer / SR. Project Manager at SCS

They set aside a lot of the functionality from the on-premises version that we found very helpful in managing tickets. As it is now, the cloud-based deployment is lacking these useful features.

The reporting is mediocre and is something that needs to be improved.

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HH
Operation Manager at Checksum Consultancy

Its reporting tools need improvements. It would be good if they can provide integration with other ticketing systems. Currently, we only have integration with Slack and Jira.

It is also a bit slow, and its replication engine can be improved.

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Seyed Afzouni - PeerSpot reviewer
DevOps Engineer at a tech services company with 201-500 employees

The AT&T AlienVault USM is okay, but the relational database is not very good for large amounts of data. For example, many logs cannot be processed. It has been very slow for the queries and some data which are large, it is not very good in this case.

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Alaa Mady - PeerSpot reviewer
System Administrator at a insurance company with 51-200 employees

This solution has too many issues with integration with other technologies. For example, you can configure the solution to integrate with your technology today but tomorrow it will stop working. You have to continually update the login, save the issue, and create a ticket with support. It is a long process that takes too long for the support to resolve quickly.

In the future, I would like to see all these features of the solution working properly.

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MH
Team Lead & Principal Software Engineer at a tech services company with 51-200 employees

The GUI needs to improve because it's not user-friendly.

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BC
Manager at WASHI

The solution is very user-friendly, but the dashboard could be improved as well as the level of customization.

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Buyer's Guide
AT&T AlienVault USM
July 2022
Learn what your peers think about AT&T AlienVault USM. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,812 professionals have used our research since 2012.