Alluvio Aternity Reviews

It's improved our organization by giving us visualizations and measurements of what users are often doing and by quantifying how the application is performing, how persistent it is, etc.

In our current version, the user experience it provides is the most valuable feature for us. Also, the performance navigator is very valuable.

I’ve seen the version 9 demo and they have really improved the product. It starts out as a high-level view. They've additionally added some great color coding, but they need to explain better and drive down further on the meanings of this workflow. For example, how quickly can I see why it’s not showing green?

Once you get it configured with full enterprise deployment, it's stable. There are minor modifications that needs to be done so that it's all-in-all stable.

You just hold on to certain components and base this on your size. In this way, it's stable.

The only fault I would give them is that I do troubleshooting on my own. If they could simplify or skip some stuff it would be great.

The initial setup was straightforward as they did this for us. The daily operation is straightforward.

We implemented it through a vendor team.

This is the only tool we use to show us what the user is doing. It's also the quickest product for its value. I'd highly recommend the product.

It has helped to identify several problems and performance bottlenecks in different applications through the code-level instrumentation and its features, and sometimes also through the detailed infrastructure metrics in one-second granularity, including memory, heap, and GC statistics.

This is a review of Aternity APM (formerly "AppInternals") on-premises version 10.21 only.

The infrastructure metrics, especially the CPU and memory data etc., are available in per second granularity, and this for quite a long time, which makes it outstanding as compared to other solutions. Its licensing cost is very low for us. For the use of the agent in infrastructure mode only (without code-level instrumentation), no licence is consumed. A license is only consumed when code-level instrumentation data is harvested, or downloaded from the agent to the Aternity APM server.

The code-level instrumentation has been quite helpfull in many cases, including the ability to record and analyse database SQL requests with bind values, and exceptions.

Its user interface and features should be improved. They don't support new versions of certain Linux editions. That is one of the reasons why we have to move to another solution.

In terms of a new feature, it would be good if we could restrict a user to a specific application or server. We have several customers, and we have to set up one or two servers for each customer. We have to set up one server for production and one for the test environment. Each user at the customer level can see all applications and the data of all applications, which is not really useful and good. We should be able to restrict user access at the application level or server level.

Their technical support should be improved in terms of response time. Its stability should also be better. We are currently using version 10, and its stability is not so high. The server crashes from time to time and needs to be restarted. Sometimes, you also have problems with applications.

Version 11 only allows for one AD/LDAP server to be connected to. Version 10 can connect to several LDAP servers, a feature we need; that's why we did not upgrade to version 11.

The on-premises version lacks some features compared to the SaaS cloud solution of Aternity APM.

I have been working with this solution for two and a half years.

Its stability is not so high currently. We are still using version 10. We have not switched to version 11. The server crashes from time to time and needs to be restarted. Sometimes, you also have problems with applications. Once they are instrumented, they have to be fine-tuned because of the problems. 

We are not satisfied with their technical support. If there is a problem, you have to wait for several days to get a response.

Its initial setup is relatively complex.

Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price.

We are currently evaluating Dynatrace, which has a lot more possibilities. It has a better user interface and fewer errors or problems with instrumentation features.

I would rate Aternity APM a five out of ten. We are not very happy with it, and we are considering a new solution.

If we have an application that appears to be causing problems, like if users are seeing slowness, we'll go back to Aternity and look at the data. From there we'll try to get info about where things might be going wrong and then send it to whichever team needs to take a look at it, such as the network team or the application team. It could be a desktop issue, in which case we can try to see at least where the problem is using Aternity.

The item we use the most and what upper management wants is the SLA reports. It's a good summary of how the applications are performing over time from month to month.

We're two versions behind so some items have probably been taken care in the newer versions. In our current one, I think the workflow needs improvement. I wouldn't say our desktop is an issue to be able to click into it deeper and then move to where the problem is on the desktop site. From what I've seen in the demos of the newest version, have already improved on that.

On the server side we had a web app for a while, the web portal into the Aternity console would just freeze and crash, and then we had to reboot the servers and then it would come back up. I contacted support and they were able to find out what the problem was and we got it resolved.

We haven't grown all that much really as far as number of workstations. We are having more and more people jump into the console side of it and I don't think there's any issues there.

It's pretty good. Sometimes the response could may be a little better but overall it's pretty good.

This is the first solution we had.

I don't know because I wasn't involved with the initial setup. I came into it a little after the initial setup but I have done upgrades since then and those are done through support hours and Aternity just walked us through it. They remote into the machines and then we just let them do the upgrades for us, so I would say pretty simple then.

Make sure you're set up correctly. In order to get the actual full view of what's going on we would recommend to deploy the agent to all of your computers instead of just some of them.

The version that I've seen, the one thing it doesn't do which I don't know if it's really meant to do is that you're getting all the view from the client side but sometimes it's not possible to look on the server side at anything that's happening on that side of things. It's good to see what the users are seeing but doesn't do a great job of digging into what the problems could be on the backend. It'll kind of tell you if it's the backend or not but from there it's limited.

The two most valuable features for us are its abilities to validate the customer experience and to measure performance before and after upgrades.

• Intuitive use: The GUI isn’t intuitive and several elements of its design differ in appearance and function with other parts of the interface.
• Reliability: Issues interfering with the deployment and use of the product has made its use reduced in scope.

We've had issues with stability. We have a case pending and instead of fixing version 7.1.7, we're looking to upgrade to 7.1.9 instead.

We've had no issues with scalability.

Customer Service:

Customer service is excellent.

Technical Support:

Technical support is excellent.

We had no previous solution.

The initial setup was complex. There’s a lot of architecture and installation, configuration, and setup of varying pieces to make it all work.

The vendor implemented it for us. They did an excellent job, as usual.

Understand what it does, what it can do, what it can't do, and set realistic expectations.

The dashboards and the analysis tools, especially the navigator, are great features and are very valuable.

We haven’t changed our version yet, but we are working with newer versions of operating systems. This is what we are hoping to get from it. Maybe an easier capability for monitoring and that’s what this product is going to give us. From what I understand, when we implemented Tableau into the dashboards it really worked well.

I’d like to be able to build monitors easier. That has to be an easier process, and they need to make the program less complicated. The documentation could be better. Also, I'd like to be able to download the latest version for testing.

We've used it for six months.

I think it’s fairly stable. We distribute across various different servers, we shut them down so it works properly. You come in sometimes and it works, sometimes you have to shut it down and then it works again.

We don’t have any problems with scaling. We haven’t really done much with it to be honest.

They are very timely, they get back to us quickly, and they are very good.

Complex. I read the documentation, but it's still complex.

Aternity is end-user monitoring. It can do all kinds of monitoring. All of the other APMs are web-based. This one can do it all.