What is our primary use case?
I used
AlgoSec for risk assessment and managing firewall rules, including risk assessment and firewall policy automation.
What is most valuable?
My use of
AlgoSec included the FireFlow module, which is a firewall automation tool. Additionally, AlgoSec's risk analysis module was beneficial.
What needs improvement?
The user interface for AlgoSec has remained unchanged for the last ten years and could benefit from being more interactive and informative. Additionally, a cloud offering as a SaaS would relieve the burden of managing hardware, applying numerous patches, and monitoring the health state of the solution. Implementing a SaaS service would allow for immediate value realization.
For how long have I used the solution?
I used AlgoSec from 2020 to 2025, approximately four to five years.
What do I think about the stability of the solution?
I rate the stability at eight out of ten, indicating a reasonably stable solution.
What do I think about the scalability of the solution?
I rate the scalability at nine out of ten, demonstrating a robust ability to expand and cater to large enterprises.
How are customer service and support?
I rate customer service at six or seven out of ten. Both response time and quality need improvements. While there is a dedicated engineer program that provides consistent support, regular support without this subscription is lacking.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
At my previous company, I used AlgoSec but shifted to using Tufin in my current role.
How was the initial setup?
The setup process for AlgoSec is fairly simple.
What's my experience with pricing, setup cost, and licensing?
Pricing for AlgoSec is fairly competitive. Rating the pricing on a scale from one being high to ten being low, the price is considered competitive without being specified absolutely.
Which other solutions did I evaluate?
I currently work with Tufin and have observed that AlgoSec is slower in adopting new technologies like cloud compared to Tufin and FireMon. Tufin and FireMon are leaders in technology change adoption.
What other advice do I have?
My overall rating for AlgoSec, based on my last experience in January, would be seven out of ten. AlgoSec is suitable for enterprises that manage about 300 firewalls, and the burden on the solution is more about the number of firewalls and policies managed rather than the number of users. For technical functionality, I find Palo Alto to be better since AlgoSec does not support time-based objects or specific categorization groups.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.