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reviewer2264715 - PeerSpot reviewer
IT Support Specialist at Taarak India Pvt Limited
User
Sep 8, 2023
Good automation and analysis with helpful support
Pros and Cons
  • "With the help of advanced NSPM tools, network administrators and security managers can gain a deeper understanding of their network devices and business applications."
  • "Due to the fact that AlgoSec's user interface is less friendly than that of other programs, it might not be appropriate for persons with little experience in security or IT."

What is our primary use case?

App Flow, Firewall Analyzer, and FireFlow are utilized. For gap-cleaning efforts to improve the firewalls and to gain visibility into firewall rules, we use AlgoSec. In order to maintain a clean environment, have a set of firewalls that are optimized, and then automate the deployment of firewall rules, we also employ the solution as a firewall assurance tool.

Our goal is to increase our understanding of firewall regulations. We utilized this tool to conduct a gap-cleaning project and tidy up our firewalls. Furthermore, we rely on this solution as a firewall assurance tool to ensure our rules are optimized and up to date. Additionally, we use this tool to automate the entire process of deploying firewall rules, ensuring a smooth change process in FireFlow, and allowing us to automatically deploy the firewalls on our appliances.

How has it helped my organization?

Security policy management entails far more than simply inspecting a device and applying certain rules. It is all about improving and automating time-consuming security processes so that staff can concentrate on more strategic responsibilities. AlgoSec FireFlow, for example, enables enterprises to process security policy changes in minutes or hours rather than days or weeks. It automates the entire security policy change process, from design and submission to proactive risk analysis, implementation, validation, and auditing, using intelligent, highly customizable processes.

What is most valuable?

The most valuable aspects of the solution include:

Dealing with misconfigurations. Automating manual processes reduces misconfigurations and prevents nearly all firewall breaches caused by misconfigurations, rather than flaws.

Automation as a strategy. Network policy automation is not an end unto itself. Rather, it supports the business strategy of maintaining security, ensuring SLAs, increasing cooperation, and reducing friction between departments. It improves competitive differentiation through better customer engagement, e.g., by moving applications to the cloud. Network policy automation aids regulatory compliance, and frees IT time from housekeeping so it can be applied to digital transformation and supporting strategic initiatives.

Understanding visibility requirements. With the help of advanced NSPM tools, network administrators and security managers can gain a deeper understanding of their network devices and business applications. By analyzing traffic flows across various vendor devices and hybrid infrastructures, they can identify security vulnerabilities, simplify troubleshooting, and uncover new applications and services.

What needs improvement?

To provide comprehensive instructions on product integration, a manual page can be added to the dashboard at the integration point. This will make it simple for the system administrator to incorporate new goods, even if they are unfamiliar with them thoroughly. Every time we integrate a new product, we shouldn't have to wait for coordinated work with a product specialist.

Due to the fact that AlgoSec's user interface is less friendly than that of other programs, it might not be appropriate for persons with little experience in security or IT. It does, however, allow for more customization. As a result, the interface can be regarded as more sophisticated.

Buyer's Guide
AlgoSec
April 2026
Learn what your peers think about AlgoSec. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
885,880 professionals have used our research since 2012.

For how long have I used the solution?

I've been using this solution for the last two years.

What do I think about the stability of the solution?

For cybersecurity, AlgoSec automates application connectivity flows reliably.

What do I think about the scalability of the solution?

    The scalability is available via:
    High-Availability. AlgoSec appliances can be clustered for fault tolerance, ensuring availability if system components fail.
    Disaster Recovery. AlgoSec appliances can automatically synchronize data with offsite appliances to provide redundancy and ensure data preservation in the event of a failure at the primary site.
    Geographically Distributed Architecture. AlgoSec appliances can be deployed across distributed sites for the local collection of logs and rulesets.
    This data is then efficiently transmitted to a central appliance for processing.
    Load Sharing. AlgoSec appliances can be clustered to share data workloads across multiple appliances for faster data analysis and reporting.

How are customer service and support?

It was a wonderful experience dealing with customer service and support.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We implemented the solution in-house.

What was our ROI?

We've noted ROI in the following ways:

Automation. By analyzing the firewall rulesets, the network topology, and your corporate security policy, FireFlow can save more than 50% of the time required to process a firewall change. From automatically pinpointing the exact devices that need to be changed, to proactively assessing the risk and designing the change in the most optimal way. With AlgoSec’s ActiveChange technology, administrators can also automatically execute the change on the firewall and save even more time.

Accuracy. As much as 30% of requested firewall changes are not required, and many others are implemented incorrectly. FireFlow can automatically identify and close “already works” requests, and also ensure changes are performed exactly as requested.

Auditing. In order to meet regulatory and internal security requirements, IT find themselves spending a lot of time ensuring each change is properly documented to address any questions an auditor may have. FireFlow maintains a detailed history of every step of every change request and saves precious time. It even identifies changes that were performed without a formal request.

What other advice do I have?

AlgoSec is a useful firewall management tool for organizations that require management of multiple firewall levels.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2230290 - PeerSpot reviewer
Network Security Services Engineer at Softcell Technologies Limited
User
Jul 10, 2023
Great compliance management capabilities and policy optimization with very good visibility
Pros and Cons
  • "It offers a range of automated workflows and processes that accelerate security policy management."
  • "A simple tutorial about the initial configuration on Youtube could provide a lot of help."

What is our primary use case?

One of the standout features is its ability to provide visibility and control over security policies. The product offers a centralized dashboard that gives an overview view of the entire network infrastructure, including firewalls, routers, and switches, regardless of their vendor or location. This unified view enables administrators to easily manage and modify security policies from a single platform, eliminating the need for manual, error-prone processes. 

AlgoSec also provides a powerful rule analyzer that detects and highlights any redundant, overlapping, or conflicting rules, helping organizations optimize their security policies for maximum efficiency. AlgoSec also allows administrators to define and enforce a standardized change management process, reducing the risk of unauthorized or misconfigured changes.

How has it helped my organization?

AlgoSec's compliance management capabilities have helped a lot in my organization. It offers predefined compliance frameworks, such as PCI DSS and HIPAA, and assists organizations in mapping their security policies to these standards. AlgoSec can generate comprehensive reports that demonstrate compliance with regulatory requirements, simplifying the audit process. 

It also provides continuous compliance monitoring, alerting administrators of any of policy violations or any changes that may impact compliance.

What is most valuable?

The visibility of security policies and automation is the most valuable feature of AlgoSec. It offers a range of automated workflows and processes that accelerate security policy management. For example, it can automate the process of rule recertification, ensuring that rules are regularly reviewed and validated. 

AlgoSec also facilitates policy optimization by automatically suggesting rule modifications based on industry best practices or specific compliance requirements. By automating these repetitive tasks, AlgoSec frees up valuable time for security teams to focus on more strategic initiatives.

What needs improvement?

AlgoSec offers almost everything that clients want and has a robust set of features. That said, there are a few areas where it could improve. The user interface, although functional, could benefit from a more modern and intuitive design. Additionally, the initial setup and configuration process may require some technical expertise, which could pose a challenge for organizations with limited security resources. A simple tutorial about the initial configuration on Youtube could provide a lot of help. Even a self-guide link inside the GUI would be helpful.

For how long have I used the solution?

I've used the solution for two years.

How was the initial setup?

The initial setup was complex.

What about the implementation team?

The implementation was handled in-house.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
AlgoSec
April 2026
Learn what your peers think about AlgoSec. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
885,880 professionals have used our research since 2012.
reviewer184691 - PeerSpot reviewer
Technical Architect at Tata Consultancy
Real User
Jul 7, 2023
Great policy optimization, rule cleanup, and network discovery features
Pros and Cons
  • "Audit-ready reporting is an awesome feature."
  • "Fireflow needs to be a little more user-friendly."

What is our primary use case?

We use the solution for rule optimization. We had almost 100+ firewalls in our network. AlgoSec helps us to manage the firewalls more effectively.

How has it helped my organization?

AlgoSec made our work simple in managing the multivendor firewall rule. Audit-ready reporting is an awesome feature.

What is most valuable?

The most valuable aspects of the solution include policy optimization, rule cleanup, and network discovery.

What needs improvement?

They need to do some improvements in multi-vendor firewall policy migration. They need improvements in network discovery. The solution could fix some bugs in the A32. Fireflow needs to be a little more user-friendly.

For how long have I used the solution?

I've used the solution for the past four years.

What do I think about the scalability of the solution?

The scalability is good.

Which solution did I use previously and why did I switch?

We previously used Firemon. AlgoSec has more functionality and is user-friendly to manage our firewall more effectively.

How was the initial setup?

The initial setup is good.

What was our ROI?

The ROI is good.

What's my experience with pricing, setup cost, and licensing?

AlgoSec provided the best price and the team helped effectively with the support and A32 migration.

Which other solutions did I evaluate?

We did look into Tufin.

What other advice do I have?

The solution is the best in the market.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IbrahimAlsharif - PeerSpot reviewer
Director of IT at CITG
Real User
Feb 21, 2023
Flexible, reduces human error, and helps with optimization
Pros and Cons
  • "With the AlgoSec firewall analyzer, it now takes us half the time to deploy firewall changes and policy optimization."
  • "Releasing hot fixes or patches is late compared to other security products."

What is our primary use case?

We have implemented the AlgoSec ASMS solution with the AFA Firewalls analyzer, AFF Fireflow, and AppViz application security,

We are using all these modules to have a more tightened and secure environment. The AFA we are using is it to optimize and clean the firewalls' rules and to comply with the cybersecurity policies and standards. 

The Fireflow is integrated with the ticketing system to simplify and facilitate the opening of tickets process and document it for later reference.

The AppViz module is used to secure and optimize access to the applications in a secure way.

How has it helped my organization?

The solution has allowed us to:
• Easily prove compliance during internal or external audits
• Has reduced resources needed to manage firewall changes

With the AlgoSec firewall analyzer, it now takes us half the time to deploy firewall changes and policy optimization.

The AFA also provided us with the flexibility and intelligence that reduces human error and risk.

It allows the security compliance team to focus more on providing a better level of security and compliant devices than on the process and changes.

What is most valuable?

AlgoSec Firewall Analyzer offers great security policy visibility and the analysis has changed the firewalls management and operation, including firewall rulesets cleaning, optimization, tuning, and ensuring compliance with the company and PCI-DSS requirements.

Also, the fact that this firewall management solution will reduce the resources needed to manage the firewall changes the management processes and audits.

It leads to a quick response to any type of audit whether it's an internal audit or an external audit.

What needs improvement?

Releasing hot fixes or patches is late compared to other security products.

Also, the integration with the Cisco FTD security group tagging is still not supported, so we cannot get the rules with SGT-ACL, and still there is no clear roadmap to support such a feature.

The user interface can be more friendly. They could work on enhancing it by adding step-by-step guides in the GUI of the AlgoSec AFA.

It's better to give some priority to the integration with other security systems and enhance this capability.

For how long have I used the solution?

I've used the solution for about two years.

Which solution did I use previously and why did I switch?

I did not use another solution previously.

Which other solutions did I evaluate?

I did not evaluate other options. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1449057 - PeerSpot reviewer
Cloud and Digital Transformation Architect at a tech services company with 10,001+ employees
Real User
Feb 16, 2023
Risky-rule detection helps improve our security, but solution doesn't doesn't support all features on our firewalls
Pros and Cons
  • "The most valuable features for us are the functionality it provides for our two main use cases: planning firewall changes and traffic simulation queries."
  • "It doesn't support all features on our firewalls. For instance, planning changes, which include net rules, doesn't work. It didn't integrate so well with the ACI network."

What is our primary use case?

We use it for planning firewall changes and traffic simulation queries.

We use AFA (AlgoSec Firewall Analyzer) and FireFlow. Our network environment is mostly on-premises.

How has it helped my organization?

It has improved the way our organization functions in that, for our change process, we now require all changes to be planned using AlgoSec so that the security team has visibility into the changes and we're aware of any risks. We also are using the covered rules and risky-rule detection to improve our security posture.

We haven't fully implemented the processes, so we haven't measured any reduction in human error as a result of using the solution, but subjectively, it has reduced human error.

It has also helped to simplify the jobs of our security engineers.

What is most valuable?

The most valuable features for us are the functionality it provides for our two main use cases: planning firewall changes and traffic simulation queries.

We haven't used it yet to prepare for audits and ensure our firewalls are in compliance, but I think it will be very helpful for that. That's one of the main reasons we bought it.

We are using it with a couple of Cisco technologies and we're also sending events out to our Microsoft Sentinel workspace. We have a couple of other security technologies in there as well. AlgoSec integrates well with the Cisco ACI environment and with our Firepowers, our FTDs. There are still some bugs but it generally works well.

What needs improvement?

The overall visibility it gives us into our network security policies is pretty good but it has some bugs and shortcomings. It doesn't support all features on our firewalls. For instance, planning changes, which include net rules, doesn't work. It didn't integrate so well with the ACI network. It doesn't work with all firewall rules or with net rules on our firewalls.

For about 70 percent of firewall changes it does show us the risks, while for 30 percent of the changes, we can't plan because of these bugs and shortcomings.

For how long have I used the solution?

I have been using AlgoSec for about a year.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We've had no problems in terms of scalability.

I'm sure we will continue to add firewalls to it and we want to do more with the FireFlow.

How are customer service and support?

Their technical support is good but it can be slow.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward.

We have about 10 engineers using it, and just one person who looks after it, maintenance-wise.

What about the implementation team?

We used their personal services to help us set it up. We had an onboarding package. It wasn't me doing the configuration but it seemed straightforward with their support.

Our experience with them was good overall. We had some frustrations and surprises in the early days with the product not being completely compatible with our environment. But over the last year, they've been fixing the bugs which is making it much more usable. When we started, it had a lot of problems with our environment. We were only able to plan something like 40 percent of the changes, and the traffic simulations weren't working with our network environment. But now, we're up to close to 70 percent.

It took about nine months before it was properly integrated and enough of the bugs had been fixed for it to be helpful.

What was our ROI?

We are not measuring the effort saved or the errors avoided, but we think it's a good investment.

What's my experience with pricing, setup cost, and licensing?

Initially, it was more expensive, but we managed to negotiate the price. It's about average now.

In addition to the standard fees, we bought the Jumpstart package to help us configure it.

Which other solutions did I evaluate?

We looked into Tufin. We chose AlgoSec because of its support for Cisco ACI. Tufin was just releasing that and we felt that AlgoSec was a more mature product.

What other advice do I have?

At the moment, it hasn't reduced the time it takes to implement firewall rules in our organization. It's being used to improve the quality of the changes we make and improve visibility. But we haven't fully implemented the FireFlow features. That's our problem, rather than the tool. We just haven't finished implementing it.

We're only using AlgoSec for on-premises, but we do have environments in the cloud and we plan to use it for those in the future. It would help us manage these multiple environments in a single pane of glass, but for the moment we aren't using it in that way. However, we do have a number of firewalls that we have onboarded from acquisitions, so we are not just using it for our data centers. We're using it for smaller acquisitions' firewalls as well to understand the security posture of companies that we are purchasing.

My advice would be to make sure that the solution is completely compatible with whatever infrastructure you have. We should have spent more time evaluating its support for our infrastructure to avoid some of the problems or surprises we had when we implemented it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security Consultant at a computer software company with 501-1,000 employees
MSP
Jan 19, 2023
Is user-friendly, reduces the time it takes to implement firewall rules, and is stable
Pros and Cons
  • "One of the features that I like about AlgoSec is the topology table. It helps us understand where the traffic flows through, where it gets interconnected, and how the traffic flows from our device to the other device."
  • "Certain firewalls don't integrate with AlgoSec, and it would be great if this bug could be fixed."

What is our primary use case?

We have around 200 firewalls that we manage through AlgoSec. We use it for automation purposes in certain cases. We have 10 to 12 team members who use AlgoSec.

We have around 100 plus on-premises devices. However, we are moving over to the cloud. At present, we mainly have Microsoft Azure, and we are going to deploy AWS and Google Cloud soon.

We use AlgoSec FireFlow as well. 

How has it helped my organization?

The amount of time spent on doing simple tasks, such as adding a particular rule or giving access to a particular person, or doing the same repetitive task has been reduced. We don't have to manually look into duplicate rules or look into traffic that is not getting hits. It will be automatically taken into consideration by AlgoSec, and the information will be given to us so that we can take action on that part. It saved us a lot of time.

When the staff is doing the same repetitive task all the time, there will be errors. AlgoSec helped to reduce human error and misconfigurations to a great extent.

What is most valuable?

One of the features that I like about AlgoSec is the topology table. It helps us understand where the traffic flows through, where it gets interconnected, and how the traffic flows from our device to the other device.

The other good feature that I have come across is that it suggests best practices. For example, we had a case where there was a legacy rule that was a wide-open rule. AlgoSec identified what IP traffic got hit and based on that suggested allowing those particular IPs instead of maintaining a wide-open rule.

In terms of the overall visibility that AlgoSec gives into our network security policies, I like the best practice assessment in terms of compliance. It helps us deal with wide-open rules and duplicates, and provides suggestions on how the rules can be written, restructured, and reordered.

AlgoSec reduced the time it takes to implement firewall rules. Also when it is upgraded, which we are in the process of doing, when a user tries to raise a ticket, that ticket will be associated with AlgoSec FireFlow. Then, the user will be able to access it themselves.

We work with multiple security vendors, but not all vendors integrate with AlgoSec. As a result, our team has both AlgoSec and Tufin. In terms of integrations, it's going well so far.

AlgoSec helped to simplify the job of our security engineers. For example, a new user who tries to gain access will have to raise a case, and automation will take that into consideration. It helped us to disable rules that are not being utilized, merge any duplicate rules, and reorder rules based on traffic hits to have a good flow. Any rule works from top to bottom, and AlgoSec will place the major items at the top. These helped to reduce latency as well.

What needs improvement?

Certain firewalls don't integrate with AlgoSec, and it would be great if this bug could be fixed.

AlgoSec looks into compliance and is helpful. However, it would be nice to have validations that can run before the changes are posted and implemented. Now, if something goes wrong the user would need to reach out to us, and then we would have to troubleshoot. Instead of that, if there are validations for simple tasks, it would be great.

I've also heard from our AlgoSec vendor about a feature that is coming up in the future. With the topology table, we can see the interconnected devices to understand the traffic flow. I was told that with this new feature, if we find a blockage, maybe on a firewall, that we would be able to go to that firewall and allow traffic through a specific rule. This would be done just by right-clicking on that particular device and getting the change implemented through automation. This would be a helpful feature.

For how long have I used the solution?

I've been using AlgoSec for about a year.

What do I think about the stability of the solution?

The stability has been okay so far. There are a few bugs, but no device is perfect.

Which solution did I use previously and why did I switch?

We previously used FireMon and switched to AlgoSec because we were not satisfied with it. FireMon was good but was not user-friendly.

What other advice do I have?

I recommend AlgoSec because it has good features and is more user-friendly than FireMon. AlgoSec has fewer options in terms of tabs, so you'll be able to navigate and explore everything. From a technical point of view, AlgoSec is good for a newcomer. Therefore, I would give AlgoSec an overall rating of eight on a scale from one to ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2054421 - PeerSpot reviewer
R. Engineer at a tech services company with 11-50 employees
Real User
Jan 11, 2023
It helps us audit complex environments to ensure firewalls are in compliance
Pros and Cons
  • "The most valuable feature of AlgoSec is integration because it needs the be integrated with vendors' firewalls and other security products. AlgoSec has intelligent policy tuners."
  • "The documentation could be better."

What is our primary use case?

AlgoSec provides a secure connection between applications and helps customers maintain regulatory compliance.

How has it helped my organization?

The benefit depends on the type of client. Our banking customers are impressed with the compliance features, automatic policy installation, and FireFlow. They also realize performance improvements of approximately 20 percent. 

AlgoSec has simplified the work of security engineers. If I had to give that a grade, I would give it a nine out of ten. We used the solution to implement and manage micro-segmentation initiatives. Still, it has been limited since this is a private cloud version, and many of our customers use regular firewalls. 

We deal with customers with a mixture of environments, including private cloud, public cloud, and on-premises. Many of them have on-premises and private cloud environments. AlgoSec provides a single pane of glass for managing these mixed environments, making management more effortless. 

What is most valuable?

The most valuable feature of AlgoSec is integration because it needs the be integrated with vendors' firewalls and other security products. AlgoSec has intelligent policy tuners. 

It's easy to integrate AlgoSec with solutions from other vendors. It's currently integrated with the products of three or four vendors. We integrate AlgoSec with AppViz and other products to get complete visibility into our network policies, and FireFlow helps us manage risks from firewall change requests. It has reduced the time it takes to implement firewall rules by about 20%, according to the ROI calculator on the AlgoSec website. It varies, depending on the structure of the customer's environment. 

AlgoSec also helps us audit complex environments to ensure firewalls are in compliance. The benefit is marginal if there is only one firewall and a few policies, but it's significant when you have three firewall clusters and 60 devices. 

What needs improvement?

The documentation could be better. 

For how long have I used the solution?

I've been using AlgoSec for six years.

What do I think about the stability of the solution?

AlgoSec is stable.

What do I think about the scalability of the solution?

It's a scalable solution but there is room for improvement in that area. It has a high-availability structure, but some features need to be distributed using a collector, for example.

How are customer service and support?

I rate AlgoSec's support eight out of ten. I don't use it much, but it has improved greatly in the last two years. 

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up AlgoSec isn't complicated. You can install it in half an hour, but the configuration time depends on the environment. Sometimes, it takes a day, but it could take up to a week to analyze the files, etc. We have a two-person team responsible for deployment and maintenance, but we also have partners. In all, we have about 10 technicians supporting our customers.

What's my experience with pricing, setup cost, and licensing?

I don't know about pricing because I'm a technical guy. I can say the licensing model is straightforward and should be in the future. It isn't an issue for our customers. 

What other advice do I have?

I rate AlgoSec an eight out of ten. I would recommend AlgoSec, depending on the client's structure and requirements. It's a good solution for regulatory compliance and analytics. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
PeerSpot user
Gabriel Borlean - PeerSpot reviewer
Network Specialist at UFST.dk
User
Aug 14, 2022
Great search tools, good firewall cleanup functionality, and very user-friendly
Pros and Cons
  • "The user-friendliness, visibility, compliance and efficiency are unparalleled in the industry."
  • "The user-friendliness, visibility, compliance and efficiency are unparalleled in the industry."
  • "I would say that the cases opened with AlgoSec could be solved faster or escalated sooner to the senior engineers/2nd or 3rd tier."
  • "I would say that the cases opened with AlgoSec could be solved faster or escalated sooner to the senior engineers/2nd or 3rd tier."

What is our primary use case?

We use the solution for firewall management (with AFA - AlgoSec Firewall Analyzer) and application network visibility (with AppViz).  

We are running multiple firewalls and hundreds of users who request firewall connectivity.  

How has it helped my organization?

When it comes to a large organization with many vendors/partners, our firewalls are more easily managed using the AlgoSec AFA component.  The ease of use, visibility, compliance, and efficiency is unmatched in the industry. 

We have used AlgoSec AFA to have more visibility into the network and know what firewalls to activate. 

AlgoSec AFA has great search tools and firewall cleanup functionality. 

The Algsec AppViz is a newer Algosec element that we will use to improve application security and visibility in our complex network.

What is most valuable?

The firewall management tool and AppViz for application visibility and security in the network are great. 

The user-friendliness, visibility, compliance and efficiency are unparalleled in the industry. We have more visibility into the network and now we know what firewalls to activate. 

AlgoSec AFA has great search tools.

The firewall cleanup functionality is helpful. 

We also enjoyed the use of AlgoCare which speeds up the ticket troubleshooting process with AlgoSec Support.

What needs improvement?

I would say that the cases opened with AlgoSec could be solved faster or escalated sooner to the senior engineers/2nd or 3rd tier. AlgoSec Support is very good at responding very fast (faster than the required SLA) and very timely. Their engineers are based either in India or Israel. Each region has its sales person and technical engineer person.  

Another pet peeve is that there are hotfixes for new issues or bugs at least once a month, if not more frequently.  Overall, AlgoSec is trying to improve its case-resolution support team and process, and we are optimistic that our issues or bugs will be fixed much timelier.

For how long have I used the solution?

We've used the solution for over three years.

What do I think about the stability of the solution?

It is a very stable product.

What do I think about the scalability of the solution?

The solution is very scalable.

How are customer service and support?

Customer service and support are very prompt, always complying with SLAs. However, the time to resolution can be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

The initial setup is very straightforward, and the online documentation and AlgoSec engineer support are more than adequate.

What about the implementation team?

We set up the solution in-house.

What was our ROI?

I am not privy to the financial benefits or ROI for this product.

What's my experience with pricing, setup cost, and licensing?

I am not privy to the cost of the product, as I am a Network Specialist.

Which other solutions did I evaluate?

The AlgoSec solution was selected before I joined the organization.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free AlgoSec Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free AlgoSec Report and get advice and tips from experienced pros sharing their opinions.