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Examples of the 83,000+ reviews on PeerSpot:

Software engineer at Torry Harris Business Solutions
MSP
Provides efficient monitoring capabilities and valuable transaction insights
Pros and Cons
  • "The product's most valuable feature is the ability to explain the values and provide insights into transactions."
  • "Areas for improvement include enhancing dashboards, reports, alerts, and the monitoring console."

What is our primary use case?

We use the product for real-time monitoring purposes.

What is most valuable?

The product's most valuable feature is the ability to explain the values and provide insights into transactions. It allows us to understand successful and failed transactions with a graphical representation easily.

What needs improvement?

Areas for improvement include enhancing dashboards, reports, alerts, and the monitoring console. With the monitoring console, users can track server performance metrics such as data ingestion, server uptime, CPU, and memory utilization. Integrations with third-party apps can provide comprehensive server monitoring capabilities. However, setting up such integrations may require significant time and effort, as experienced in the mentioned case took nearly 20 days to complete.

For how long have I used the solution?

We have been using Splunk Enterprise Platform for four years now.

What do I think about the stability of the solution?

I rate the platform's stability an eight out of ten.

What do I think about the scalability of the solution?

The product is highly scalable.

How was the initial setup?

The complexity of the initial setup largely depends on the level of experience. I find it straightforward due to my proficiency in establishing connectivity, creating DNS, and performing installation configuration. I rate the process a nine and a half out of ten.

The time required for deployment varies depending on the process in place. If changes need to be made within a specific window, such as raising an instance, the window period opens only for a set duration. Deployment in such cases involves raising a change request and obtaining approval, which can take up to seven days. However, from a technical perspective, initial deployment typically takes up to one or two hours. Yet, procedural requirements, like awaiting change request approval, may prolong the process, necessitating additional days of waiting before deployment can proceed.

What's my experience with pricing, setup cost, and licensing?

The product is expensive, and the cost depends on the amount of data ingestion.

What other advice do I have?

When clients request specific data for a particular period, we retrieve the relevant information from our servers and generate statistics. Later, we create reports, alerts, and dashboards based on the requested data. This process involves fetching the necessary data attributes, such as service names, and displaying their corresponding values in the generated reports, alerts, and dashboards.

The platform's alerting capabilities enable the automation of alerts based on predefined conditions. When specific results exceed predefined thresholds, alerts are triggered automatically. For example, if a value exceeds a specified threshold, an email alert is generated and sent to the relevant stakeholders, prompting them to take appropriate action. This automated alerting mechanism enhances operational efficiency by promptly notifying stakeholders of critical events, allowing them to respond swiftly and effectively to potential issues or deviations from expected outcomes.

I recommend Splunk to other people. It's a very good tool, offering many features that surpass other tools like Kaspersky. Its comprehensive monitoring capabilities and insightful analytics make it a valuable user asset.

I rate it a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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ABHISHEK DUBEY - PeerSpot reviewer
Senior Consultant at HSBC
Consultant
Helps to monitor logs from various sources but improvement is needed in support
Pros and Cons
  • "The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."
  • "Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels."

What is our primary use case?

We use the tool to monitor logs from various sources. Multiple users send their logs to the Splunk Enterprise Platform using different methods, including Universal Forwarder and AWS services like S3. Additionally, we utilize tools like AWS Genesys for log transmission.

What is most valuable?

The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system.


The dashboard and visualization features are good for data analysis. With features like the Studio dashboard introduced in versions 8 to 9, users find it much easier to create dashboards without knowledge of languages like XML.

What needs improvement?

Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels.

For how long have I used the solution?

I have been using the product for four years. 

What do I think about the stability of the solution?

I rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

The tool's scalability is good, and it is based on licensing. My company has more than 10,000 users. 

Which solution did I use previously and why did I switch?

I used Dynatrace before the Splunk Enterprise Platform. 

How was the initial setup?

The tool's deployment can be complex for the first time. It can become more manageable after that. 

What's my experience with pricing, setup cost, and licensing?

If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue.

It can be perceived as expensive, especially for organizations dealing with large volumes of data, such as in the banking sector, where numerous logs are generated every second. While other tools are available at lower costs, some teams may consider open-source or lower-cost alternatives, especially if they have funding constraints.

What other advice do I have?

Regarding security and event management, the tool is handled by a different team. They utilize security enterprise tools, including SIEM, to manage security. Splunk Enterprise Platform's real-time processing capability significantly enhances our data monitoring. I would rate it an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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