What is our primary use case?
We needed a tool to know what the space inside of the infrastructure is like. My work was to use Zabbix to get information about the IT infrastructure in the village or in the towns that are very far from the headquarters. I had to use Zabbix to provide information with maps that the IT was working and so that the headquarters can see in real-time what the healyh of the IT infrastructure we had deployed in the electrical network is.
After this experience, I tried Zabbix in african organization based in my country and it was used to monitor the IT infrastructures in three countries, cameroon, benin and ivory coast. For the moment, Zabbix is not yet very popular here but I really appreciate it and really want to make people know that it's very simple to use.
In 2023 i tried Zabbix 6.0 on Rocky Linux 9. And news features like pdf report have improved my Admin Sys routine.
How has it helped my organization?
Zabbix has improved the daily monitoring tasks by making them easier and faster.
What is most valuable?
The feature that I find most valuable is the stateful map. In fact, the Zabbix map designing tools permit to make monitoring stateful maps with topologies similar to the reals IT network maps.
What needs improvement?
My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement.
For how long have I used the solution?
II have been using this product for seven years.
What do I think about the stability of the solution?
It is very scalable because I tried version 5. I used 5 from 0 and I see that they have improved many things, but there is not yet this option to have an access terminal where you have many functionalities.
The scalability works fine because the community is very active. When a new version comes out, we can see that they have tried to add.
How are customer service and support?
The technical support is very quick. When I have a problem and I post it in the community, they answer me very quickly. For now, i don't need any technical support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
In fact, even if I have looked at Nagios first, before Zabbix I did not really use it or any other monitoring solution.
How was the initial setup?
The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system.
What about the implementation team?
I implement Zabbix in-house with as outsourcing offficials webs tutorials
What was our ROI?
Zabbix exploitation has dispensed with financing frequent visits to the technical area through alerts, notifications, and stateful maps. Thus, the return on investment is more than 100%.
What's my experience with pricing, setup cost, and licensing?
Zabbix is an effective cheaper network monitoring solution because it doesn't need any ongoing cost due to licensing.
Which other solutions did I evaluate?
Before choosing Zabbix, we evaluated Nagios but we were not comfortable with notifications messages syntax and configurations.
What other advice do I have?
I would recommend Zabbix to people who want to monitor a simple network.
I have found that the literature on the website is not very easy for some people. They want to be in those to read more about Zabbix, how to install it, and what the normal problems are.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
