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Technical Consultant at FPT Telecom
Real User
Top 5
Provides detailed traffic insights and fast support while lower pricing and performance for large systems could be improved
Pros and Cons
  • "ManageEngine NetFlow Analyzer has detection capabilities for flow, event, and service flow."

    What is our primary use case?

    I use ManageEngine NetFlow Analyzer for detecting the root cause when the database and application run very slow.

    I have not yet used the traffic shaping feature of ManageEngine NetFlow Analyzer.

    What is most valuable?

    ManageEngine NetFlow Analyzer has detection capabilities for flow, event, and service flow.

    The product has good reporting regarding visualization tools.

    It is sufficient for analyzing and detecting root causes through its reporting and alerting capabilities for our network.

    We use ManageEngine NetFlow Analyzer because it is easy to use and the price is affordable regarding real-time visibility and detailed traffic insights.

    What needs improvement?

    ManageEngine's product has some performance issues. It runs very slowly when the system is large and does not support high availability for big flow and high-level operations.

    The product needs improvement in supporting high availability for active-passive or active-active configurations when building for a large system.

    The price could be improved.

    For how long have I used the solution?

    I rate their support seven out of ten.

    What do I think about the scalability of the solution?

    I would describe its scalability as perfect.

    How are customer service and support?

    For ManageEngine NetFlow Analyzer, we usually use two channels: chat or email, and the support team responds very quickly.

    I rate their support seven out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before ManageEngine NetFlow Analyzer, we had several monitoring products from SolarWinds, Dynatrace, and other vendors.

    How was the initial setup?

    ManageEngine NetFlow Analyzer is easy to install.

    The installation process takes approximately two to three hours.

    The installation process is straightforward.

    What about the implementation team?

    The product was installed by different people.

    We typically assign two engineers per customer for the installation.

    What was our ROI?

    There is a financial benefit for our customers.

    What's my experience with pricing, setup cost, and licensing?

    The price is lower compared to alternatives.

    What other advice do I have?

    We have multiple customers who are using ManageEngine products.

    I am familiar with some ManageEngine products such as OpManager, MDM, and endpoint security.

    I have been working with ManageEngine NetFlow Analyzer for five years.

    Some customers are working with ManageEngine NetFlow Analyzer on-premises.

    We use the on-premises deployment model.

    I rate ManageEngine NetFlow Analyzer 9 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Flag as inappropriate
    System Administrator
    Real User
    Successfully uses a straightforward interface for swift network management and device login
    Pros and Cons
    • "I appreciate the ability to log in to different switches with the click of a button, using the SNMP map and having that login information there, because it allows you to skip going through each IP individually and trying to log in manually."

      What is our primary use case?

      My use case for Auvik Network Management (ANM) has been network management, as the company I was with at the time had a lot of networks and networks that they didn't even know existed. They hadn't had IT in 10 years, so we had to do a little bit of network management and I had to find all their switches, IPs, and things like that. 

      Auvik Network Management (ANM) was an excellent tool for that. Being able to hone in on networks by just putting it on the DC server and sending out those pings really allowed me to build a network. I

      appreciate the ability to log in to different switches with the click of a button, using the SNMP map and having that login information there, because it allows you to skip going through each IP individually and trying to log in manually.

      What is most valuable?

      The interface of Auvik Network Management (ANM) is by far the easiest to use. I've worked with ThousandEyes, I've worked with ELK, and Auvik Network Management (ANM) was the better option, easily. The interface is straight and dry, and I appreciate the fact that when I started using it, I got a chance to see that physical, visual mapping of all my switches and what they're connected to. The dashboard of Auvik Network Management (ANM) gives me full network visibility without needing other software; I didn't have too many problems with the dashboard overall, and it was quite good. 

      The network visibility provided by Auvik Network Management (ANM) is very important for my company because we want to be able to detect and address issues efficiently. One thing that ThousandEyes has over Auvik Network Management (ANM) is that it can detect bottlenecks faster, identifying what causes network space to clutter. Auvik Network Management (ANM) does something similar, but not as in-depth as ThousandEyes.

      What needs improvement?

      I had thought about requesting an AI interface for Auvik Network Management (ANM), but I think they already have that now. The only issue I see is that the pricing was a bit much for our needs; if they could break it down into specific pricing points to be more affordable for larger companies, that would help, as getting that through the budget team was challenging.

      For how long have I used the solution?

      I have been using Auvik Network Management (ANM) for about a year and a half in my career.

      What do I think about the stability of the solution?

      I haven't seen any problems with stability using Auvik Network Management (ANM), such as lagging, crashing, or downtime.

      What do I think about the scalability of the solution?

      The scalability of Auvik Network Management (ANM) is excellent, rating at the highest level possible.

      How are customer service and support?

      I did have to contact customer support for Auvik Network Management (ANM), and it was difficult to try to get in touch with the sales representatives. They have a general number along with personal numbers that some of them call from. One representative, Josh, was really good and fantastic; I just didn't have his number. I had to call regular support, which was challenging to get to the specific representative I wanted. However, when I did reach him, he was great.

      How was the initial setup?

      The deployment process and installation of Auvik Network Management (ANM) were great. The fact that they walk you through a demo on how to set it up was amazing. It was straightforward; you just install it on your DC server, and it sends out all the pings to different servers or switches and routers to gather information. As long as you have the correct login, you're good.

      Which other solutions did I evaluate?

      When comparing Auvik Network Management (ANM) and ThousandEyes, I prefer Auvik Network Management (ANM) because I prefer the interface. The interface is easier to understand and use—there aren't many extra tidbits to go through. You can just get straight to the data, click on a device, and configure it if needed. I found ThousandEyes more difficult to use.

      What other advice do I have?

      I was managing one plant on the East Coast with Auvik Network Management (ANM) and I managed to possibly get one in another state, without any significant issues. It can be cluttered if you manage around 700 sites, but for smaller scale, it works perfectly. 

      It took me about a day to fully understand how to use Auvik Network Management (ANM), so the learning curve was quite manageable. 

      For maintenance as an end user, there are no updates required on their end, but it does inform me when I need to update and configure policies on switches and routers. I actually had to do that on a firewall as well. 

      I would rate Auvik Network Management (ANM) overall as 20 out of 10.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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