What is our primary use case?
Auvik is our main network monitoring platform.
We were struggling to monitor our network hardware for uptime, bandwidth usage, and errors, all while managing firmware updates and configuration changes. Thankfully, Auvik solved all these problems for us.
In our VMware environment, we use a virtual appliance for Auvik. This appliance acts as a data concentrator, collecting information from all our network hardware. The collected information is then uploaded to the cloud by the virtual appliance.
How has it helped my organization?
Auvik's network map provides a close to real-time picture of our network.
The network map is user-friendly, though initially, the text can be a bit difficult to read due to its spread-out nature. However, zooming in and navigating different sections allows for easy readability. Thankfully, all the objects are clickable, providing instant access to detailed information for each one as needed.
I took advantage of Auvik's 30-day trial, and within that timeframe, I became thoroughly convinced of its benefits.
Auvik has significantly improved our mean time to resolution. Before using Auvik, troubleshooting network issues could take hours of investigation to pinpoint the problem. Now, with Auvik's features, I can typically identify the cause within just a few minutes.
Auvik allows us to spend less time on maintenance and issue resolution.
What is most valuable?
The most valuable features for me are network monitoring and alerting. This means I automatically receive an email notification whenever an issue arises, eliminating the need to wait for users to report problems.
What needs improvement?
There's room for improvement in the interface. While we only have one location, logging in presents a world map designed for multiple sites. This unnecessary extra step to access the information I need could be eliminated by offering an option to disable the world map view.
For how long have I used the solution?
I have been using Auvik Network Management for one year.
What do I think about the stability of the solution?
Auvik Network Management is stable. We have not had any problems.
What do I think about the scalability of the solution?
While our current environment handles our needs well, Auvik's easy scalability allows us to seamlessly expand into a larger environment in the future. The multi-site dashboard lets us manage everything from a central location whenever we're ready to grow.
How are customer service and support?
The technical support responds within 24 hours.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
At my previous company, I relied on a combination of SolarWinds, Lansweeper, and an open-source tool for IT asset management. While Auvik offers a more user-friendly experience compared to these free options, it doesn't provide the same level of detailed functionality as SolarWinds.
How was the initial setup?
The initial deployment was straightforward. The deployment took a couple of days. One person was required for the deployment.
What about the implementation team?
Auvik helped us deploy the system remotely. The on-site process itself was very straightforward: it involved downloading the software, installing it, and then entering information into the interface.
What's my experience with pricing, setup cost, and licensing?
Auvik holds its own compared to other contenders. It's priced fairly, avoiding any underestimation of its value. What truly sets it apart is the per-network device licensing structure, with additional device monitoring included at no extra cost.
What other advice do I have?
I would rate Auvik Network Management nine out of ten.
Minimal maintenance is required.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.