What is our primary use case?
I researched SAP SuccessFactors HCM products on your website. I was the project manager for the implementation of SAP SuccessFactors HCM in my university. The implementation partner was Telemarks. I was involved in the deployment of SAP SuccessFactors HCM as the PM.
 
What is most valuable?
In assessing the impact of SAP SuccessFactors HCM on the recruitment processes, the recruitment module is very good and does not require any changes or anything new.
Speaking about the performance and functionality of SAP SuccessFactors HCM, it is very effective.
Using SAP SuccessFactors HCM analytics and insights helps my customers in data-driven decision-making.
 
What needs improvement?
Pakistani policies need most of the customizations for SAP SuccessFactors HCM. I don't think Pakistanis should improve; our systems are not right. We should improve, not SAP.
There should be some amendments in the regulatory environment that have to be changed for SAP SuccessFactors HCM.
The price of SAP SuccessFactors HCM could be lower.
 
For how long have I used the solution?
I have been working with this tool for around six years, or five years.
 
What do I think about the stability of the solution?
Deploying SAP SuccessFactors HCM was not difficult.
 
What do I think about the scalability of the solution?
It is very difficult to purchase SAP SuccessFactors HCM over here for smaller or medium-sized organizations, mainly because of the price.
 
How are customer service and support?
Regarding technical support for SAP SuccessFactors HCM, we normally don't require any technical support; Telemarks, the technology partner here, helps a lot. We have also hired a few consultants, so we don't need support much.
 
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I am not a partner or reseller of SAP; I was the end user, and my university was the end user while I was the PM from my university side.
 
How was the initial setup?
It took around five months for our case to deploy SAP SuccessFactors HCM.
 
What about the implementation team?
For the deployment of SAP SuccessFactors HCM, we had the technology partner implementing it, and they had consultants for each module, at least one or two consultants for each module including HCM, Student Life Cycle, CA, FICO, and we had implemented FICO, MM, CA, and SLCM.
 
What's my experience with pricing, setup cost, and licensing?
The pricing of SAP SuccessFactors HCM is a bit expensive; its HCM without SuccessFactors was reasonable when it was on-site, but SuccessFactors is very expensive. On-premise HCM was good regarding expenses.
 
Which other solutions did I evaluate?
Instead of SAP SuccessFactors HCM, ERPNext is good; it is open source and works very well in Pakistan.
 
What other advice do I have?
I don't think any new features are required for SAP SuccessFactors HCM; as far as the Pakistani environment is considered, they are very good, and we don't need more features.
I would recommend SAP SuccessFactors HCM to bigger companies, especially enterprise ones.
I rate SAP SuccessFactors HCM eight out of ten.
 
Disclosure: My company does not have a business relationship with this vendor other than being a customer.