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Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Real User
Top 20
Recording and transcription enhance global client meetings
Pros and Cons
  • "The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."
  • "Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly."

What is our primary use case?

Meetings with clients are some of the use cases for Google Hangouts. The solution is used globally, with clients from other countries primarily. If someone is from the same country or city, it is merely a coincidence.

What is most valuable?

The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary. The ability to turn on subtitles is also beneficial.

I have utilized the screen sharing feature extensively.

It works effectively for remote collaboration in tasks. It serves its purpose to show what I need to clients.

I use Google Calendar to book all meetings, which directly allows me to add a Google Hangouts session. The reminders and the option to leave notes for meetings are also valuable features.

What needs improvement?

Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires.

The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.

For how long have I used the solution?

[Full sentence answer to 'For how long have I used the solution?' from the text.]

How are customer service and support?

I have not used their customer support and have no experience with it. I have not engaged with online community support.

How would you rate customer service and support?

Positive

What other advice do I have?

I am not responsible for pricing as it falls under the IT team's responsibilities. The company provides the Google Suite, and I simply use the product without knowledge of the costs.

I conduct between 15 and 20 meetings per month.

The features and options are helpful during meetings. I primarily use the basic features including screen sharing, note-taking, meeting recording, and subtitles functionality.

This review rates Google Hangouts as 8 out of 10.

Which deployment model are you using for this solution?

[Answer to 'Which deployment model are you using for this solution?' from the text]

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

[Answer to 'If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?' from the text]
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Real User
Top 5
Relying on dependable communication features for efficient collaboration
Pros and Cons
  • "The conversation history feature in Skype for Business is particularly useful because it links with Outlook, and it is beneficial to access conversations with colleagues from six months ago through Skype for Business."
  • "There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."

What is our primary use case?

We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls.

Our virtual meetings typically include two or three participants, keeping them small.

It is easier to navigate compared to Microsoft Teams. While Teams is more in-depth and has more tools, Skype for Business is a handy application for phone calls and meetings.

What is most valuable?

I work with the screen sharing feature in Skype for Business, which performs better compared to other solutions.

The screen sharing functionality seems to work more efficiently. This could be related to our network configuration, but it consistently performs better.

The conversation history feature in Skype for Business is particularly useful because it links with Outlook. In contrast, Microsoft Teams deletes conversation history after 30 days due to GDPR regulations. It is beneficial to access conversations with colleagues from six months ago through Skype for Business.

What needs improvement?

I cannot think of many ways in which Skype for Business could improve in general.

It works fairly efficiently for our purposes with Skype for Business.

There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones. Users must manually adjust the settings to select the external audio device.

For how long have I used the solution?

I have been using Skype for Business for more than five years.

What was my experience with deployment of the solution?

I have never recorded anything in Skype for Business.

What do I think about the stability of the solution?

Skype for Business works fine and maintains stable performance.

What do I think about the scalability of the solution?

Skype for Business is scalable. We currently use Microsoft Teams for larger meetings with up to 30 plus people.

What about the implementation team?

I am not involved with the installation process. The technical team handles deployment through network updates.

Which other solutions did I evaluate?

We do not use solutions from Google, such as Google Cloud or Google Workspace.

What other advice do I have?

I work with Microsoft Exchange.

We use Microsoft Azure, though I am not involved with the back-end operations.

I work with Microsoft Exchange and ServiceNow for the service desk.

I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams.

We do not use Microsoft Security Copilot as it is not cloud-based.

We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient.

Skype for Business is particularly useful for remoting onto people's devices.

I prefer Skype for Business over Teams for screen sharing.

Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application.

I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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