Share your experience using Intermedia AnyMeeting

I primarily use Microsoft Teams in my organization to chat and participate in meetings with external colleagues.

I do not integrate Microsoft Teams with any solutions because we are between Teams on the cloud and the rest is on-premise, making the integration not optimal.

Among the features that I use, the share screen is working fine and the chat being available after the end of the meeting is valuable.

The feature that enhances productivity the most for my team in Microsoft Teams is the chat that remains available after a meeting.

I am unable to determine which features of Microsoft Teams are the most valuable because we do not have full capabilities due to our Exchange server being on-premise and OneDrive not being authorized on the bank side.

The setup of the bank limits us because until we migrate our Exchange to Exchange Online on the cloud, we cannot use all functionalities linked with our calendar.

Regarding integration improvements for Microsoft Teams, the solution from Microsoft is to migrate to Exchange Online or Exchange Hybrid, but it is not in place on the bank side.

Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.

I have been using Microsoft Teams for a maximum of two years.

Microsoft Teams is usually stable for me, and I do not have issues with it, although I know some others have experienced microphone and headset issues.

Microsoft Teams is good in terms of scalability because I have not encountered issues with Credit Agricole or with other companies.

I have participated in meetings with up to 500 people during all-team meetings, and it worked without any issues.

Before Microsoft Teams, I was using Webex.

I have not noticed any productivity increase or time-saving with Microsoft Teams, as it functions exactly the same as Webex, just from a different manufacturer.

I did not evaluate other options before choosing Microsoft Teams because it was implemented to align with the rest of the Credit Agricole groups.

I am uncertain if I use any AI capabilities of Microsoft Teams as it is the second tool.

I am not aware of the pricing of Microsoft Teams.

On a scale of 1-10, I rate Microsoft Teams a 7.

For personal purposes, we use Webex for communication and collaboration at the bank side, which is the main tool. With the merge with Credit Agricole, we also use Microsoft Teams, depending on which entity of Credit Agricole we are meeting with.

For Webex, we use it for phone calls, meetings, and chat between everybody.

Webex is integrated with our calendar, specifically with Microsoft Outlook, without any problems. In Outlook, I can schedule a Webex meeting, and in Webex, I can also schedule a meeting in my agenda.

Over the years, the all-in-one capability has been the most valuable feature of Webex. We have calling tools, chat tools, and meeting tools all in one tool now. Before, we used Jabber for chat, and another tool for communication, so we always needed to switch between both. Now everything is in the same tool making it very easy to use for all communication purposes.

The most beneficial feature of Webex for my virtual meetings is the screen sharing feature. We use it a lot for sharing screens between the teams during meetings and also with the meeting rooms where Webex is incorporated in the system, making it very useful to share screens.

I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or something else. The video and voice quality can be poor, though this does not happen constantly; it depends on certain individuals.

I have been working with Webex for seven or eight years.

I did not participate in the initial setup of Webex at all.

Webex is very scalable now with the cloud version. Setting it up with other companies, branches, or countries is just a small setup, as I have heard from the administrator. We request it, and some days later, it is in place, so chatting between companies seems to be easy.

Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center. I believe we have a support contract with Proximus, but it is directly our service center and service desk that are in contact with the official support team.

I cannot rate the support team because I never use it. For the Webex part, I have never had an incident or issue, so it is not relevant to score this since I have never contacted the support for Webex.

Positive

Before Webex, we used Jabber, which was the old solution. Prior to that, we did not have a tool similar to this; we just used a standard phone without chat functionality.

We switched from Jabber to Webex to have an integrated tool that encompasses calling, messaging, meetings, and screen sharing.

I did not participate in the initial setup of Webex at all.

Webex was not my only option; at the beginning, both options were available. However, our meeting rooms were already installed with the Cisco solution, so the main tool provided by Cisco was Webex. Initially, they checked the compatibility with our Cisco system and Microsoft Teams, and it was not 100% compatible, which is why they chose Webex instead of Microsoft Teams.

I don't have any experience with other remote solutions at this moment because we still use Citrix as our remote solution. When I look for other solutions, it is to challenge Citrix. We merged with the Industrial of Credit Agricole groups a few months ago, and the goal is to remain with Citrix until a decision post-merge is made with Credit Agricole.

I work with Citrix Provisioning Server, Citrix XenApp, and Citrix XenDesktop, which are the principal parts of Citrix. We don't use Citrix XenServer because our Citrix infrastructure is based on VMware.

I work with VMware, specifically the standard web application for the web admin interface. Our data center is outsourced by Proximus, who manages the whole VMware infrastructure for us.

I have no knowledge about Webex security features and how they meet our company's compliance requirements because this is not part of my job. I am uncertain whether artificial intelligence is integrated into Webex. There was a project related to this, but I don't know the technology involved.

I haven't seen any evident positive impacts or benefits from using Webex. For us, it's mainly a tool for direct chat, which allows us to save time when chatting between colleagues. Before, we used to send emails and wait, but now the chat function enables us to directly schedule meetings or calls, making it easier to exchange information.

On a scale of 1-10, I rate Webex a 7 out of 10.