Share your experience using Intermedia AnyMeeting

I am working with about three of these products at the moment.

I am primarily a user of Webex.

Webex is a fine, perfectly adequate product, and I don't see any room for improvement.

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

I would rate Webex as a tool seven out of ten due to their licensing model and pricing; it's the licensing model that lets it down, but it's a great product.

Webex is a fine, perfectly adequate product, and I don't see any room for improvement.

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

They should probably reconsider the licensing model to be less restrictive and more adaptable for organizational use.

I have been using the solution for 10 years.

I don't face any issues with Webex; it's a fine, perfectly adequate product.

We worked with a third-party integrator who was responsible for the technical support. The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

Neutral

We worked with a third-party integrator who was responsible for the technical support.

It has been purchased through a third-party integrator.

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

I have not utilized its AI features.

I haven't really integrated Webex with anything in terms of third-party applications.

Based on my experience, I would recommend Webex to others; it's a good solution.

I am generally satisfied.

I rate Webex seven out of ten.

My main use cases for Microsoft Teams are mostly usual business activity, such as meetings, conferences, and working with my team within the groups, project management within the groups, and task management. I use it as one window for the work day, managing communication and tasks, and essentially using it as a main work screen.

The features I find most useful in Microsoft Teams are when I can make tasks from the chat, such as one-to-one chat, and edit whatever I need. That's very useful when I discuss something with the team.

I am actively using Planner, which is very convenient because I can have all of my tasks from projects, from different boards, from my personal list; I have everything in one list and I can filter and divide and prioritize. That's super convenient, and I use it every single day.

Regarding the persistent chat feature in Microsoft Teams, I may not be sure what that feature is, as I'm lacking the description.

There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats.

That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue.

The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions.

Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application.

The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

I have been working with Microsoft Teams since 2018.

The video conferencing quality in Microsoft Teams during meetings depends completely on the quality of internet connection. Generally, it's absolutely fine, but it also depends on the type of camera and the quality of camera I have. I appreciate the ability of Microsoft Teams to control the quality of the call.

Microsoft Teams is scalable and easy to scale.

I contact Microsoft support on a regular basis for technical support with Microsoft Teams.

My impression of their support is 50/50 positive and negative. It depends on the team and the route you're sending your ticket. We have premier support, recently renamed, which provides a dedicated manager and dedicated technical advisor, making it easier and faster, with higher qualification specialists assigned to my issue. However, the general route through the admin panel and support window goes through every basic step, which takes so much time. We have cases where it took more than six months to resolve very basic issues. Only once did we really get help from Microsoft support; the rest were cases we resolved ourselves while just exchanging useless emails with support. Support definitely has space to improve and a lot of work to do on the qualification of engineers; expectations are higher.

Neutral

The initial setup of Microsoft Teams is quite quick. It depends on whether you are integrating into general infrastructure or just using the cloud version of the platform. It's quite easy and very fast. You just activate your licenses, activate your tenant, and you are ready to go; it takes hours at most.

I rate the stability of Microsoft Teams as a solid seven out of ten.

Microsoft Teams is more or less affordable, but I've recently noticed changes. Previously, last year, Microsoft Teams with all its possibilities was included in the Office license, such as E3 and E5, in every single license. Now, Microsoft Teams has become a separate license, which is quite bad from a user experience perspective. Companies buy M365 primarily for this collaborative platform, and when you extract one application with a separate fee, it creates inconveniences and additional budgeting.

When companies reach a limit, they have to reassess what they're using and may prefer to keep Microsoft Teams for everyone instead of additional licenses such as Visio. It feels similar to selling the car separately from the engine.

I recommend Microsoft Teams to those considering it as it's a nice tool with a lot of possibilities and very convenient features, especially for big teams and organizations. It's a good product for enterprises, and even small teams can benefit, but it's better for enterprises because you can leverage maximum possibilities if you have the budget.

My overall rating for Microsoft Teams is 7.5 out of 10.