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I use Claude, particularly its artifact features, for data visualization. On a weekly basis, we create newsletters for our clients that require beautiful and good-looking presentations, particularly in HTML versions where we need to create heat maps or word clouds. Such tasks are accomplished by Claude's artifact feature, which works very effectively. It requires coding, but the AI agent inside Claude does everything automatically, generating HTML output for me to share with stakeholders.

It produces this automatically after making prompts, doing a good job and increasing my productivity.

With the help of Claude's artifact features, my workflow is easier compared to earlier manual formats where we had to focus on creating icons and infographics in PPT format, then converting that into an HTML version. Now, you just have to prompt it with what you want exactly, and it will produce icons and infographical formats, giving you a beautiful artifact kind of live, visually appealing, website-friendly HTML version of newsletters.

Claude has positively impacted my organization, as evident from the metrics which show productivity doubling and turnaround time being cut in half. Things were much less efficient before compared to now.

I have been using Claude for the last year, and it is a really good platform.

Claude offers some of the best features, particularly in email writing, where it stands out for me compared to other tools or methods, which I find valuable.

I face issues with Claude halting or hallucinating occasionally, as it happens with some projects but not all.

I am working in the research and consulting field for more than 10 years.

Claude is stable for me, as I have not experienced any downtime or crashes.

Its scalability handles increasing workloads and more users easily.

Customer support has been helpful when I reached out.

Positive

Before choosing Claude, I evaluated other options. One of them was XYZ tool, but I switched due to better efficiency and features in Claude.

I have seen a return on investment with Claude, as I can share relevant metrics including money saved, time saved, and fewer employees needed. I have specific numbers to illustrate this.

My experience with pricing, setup cost, and licensing was straightforward without running into major challenges.

I do not have a business relationship with this vendor other than being a customer, and I was not offered a gift card or incentive for this review.

We use other tech products such as Microsoft Excel and Slack. We can use my real name when publishing my review, along with my real company name.

On a scale of 1-10, I rate Claude an 8.

Private Cloud

Other

We use Moveworks mainly for ITSM items, approvals on various tasks, password resets, knowledge FAQs, request items, and file support tickets. We also use it for consultant and vendor onboarding and off-boarding. The Moveworks agents are used purely for service desk and help desk operations. It performs the work equivalent to approximately 15 humans per week.

They handle all the training and implementation work, making it very easy to use. It integrates into Slack and connects with ServiceNow effortlessly. The only limitation is getting all the service requests or features in ServiceNow that it can learn.

Anyone can use it through Slack by simply asking questions to receive answers.

We partnered with them to build a Workday integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper, and Salesforce. We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.

There is always room for improvement, though it depends on how complicated one wants to make it. For our needs, it has served its purpose effectively. The expansion into enterprise-wide integration capabilities shows promising development.

We signed an agreement with Moveworks in 2019.

The system is very stable.

It scales easily as needed when modules are activated.

The customer service is very responsive and excellent. Being an early adopter may have contributed to this experience. They are integrated and responsive in our Slack environment.

Positive

The solution saves us approximately three-quarters of a million dollars per year. The cost effectiveness depends on keeping the agent costs below the license fee. Different organizations may negotiate different deals, making it difficult to make direct comparisons.

The value proposition depends on several factors including your setup, ITSM tools, enterprise applications, and volume of requests. For reference, we handle approximately 12,000 calls and tickets monthly, which makes the solution particularly beneficial in reducing routine calls.

We were an early adopter and partner, collaborating on the Workday integration. Our partnership included quarterly meetings with the President and product team, and we spoke at various events with them.

Regarding support, achieving seven or eight out of ten indicates excellent performance, as perfect support is virtually impossible to achieve.

This review rates Moveworks as 10 out of 10.