Share your experience using Tryvium Desk

I use Aisera's AI Copilot primarily for customer support. I use it for common tasks like normal questions and FAQ questions.

People are using Aisera's AI Copilot, so it appears to be good regarding changes in efficiency, customer satisfaction, and the way my team works since using it.

Aisera's AI Copilot is good quality. Accuracy-wise, Aisera's AI Copilot is very good. Governance and security of Aisera's AI Copilot are also good, although I'm not entirely aware of all the policies.

Aisera's AI Copilot is good regarding its accuracy and reliability of output. It produces almost similar responses to other copilots.

Aisera's AI Copilot works well, and I don't expect anything else beyond what it currently supports.

I've been using Aisera's AI Copilot for almost a year.

I would rate Aisera's AI Copilot 8.5 overall on a scale of one to 10. Aisera's AI Copilot is comparable to other normal copilots, and nothing extraordinary, which is the reason I gave it an 8.5.

Aisera's AI Copilot is deployed as a public cloud in my organization, though I'm not entirely certain. I believe Aisera's AI Copilot uses AWS as the cloud provider, but I'm still not certain.

Aisera's AI Copilot is good for other copilots, and organizations can utilize it for their daily tasks.

Tidio is used for our e-commerce business, and it provides a complete suite of instruments to chat with clients and also to receive emails, ticketing, and other features. It was not specifically for AI.

In the past, I appreciated the flows and the automated flows with emails. The best functionality, I believe, was the feature where we could suggest products directly into the chat box. With the chat, customers could go and buy it directly.

I'm not following it as much, and it's just good as it is. We're using it this way, and it's doing what we need.

I think Tidio is great as the only solution we're using. The only other tool we use outside of Tidio is Klaviyo for emails because Tidio didn't have the double opt-in, and the email functionality was not something we could use, so it was ruled out.

I've been working with Tidio for more like five years.

For stability, I give it a 10; there's no downtime, bugs, or glitches.

Tidio is very scalable for our needs, so if I have to give it a review, it's a 10 there as well.

I rate the technical support a solid 10 because I never had a big problem; they always managed to fix everything really fast.

Tidio is deployed with Shopify; we just did the integration.

The integration with Tidio is very easy; we had to ask the team for some help, but they got into the server and managed very quickly to do everything right, so it was very easy.

With Tidio, we got at the beginning a lot of return on the investment because we invested little and received a lot, almost close to 80%, but now I think we are around 30 to 40%.

In my opinion, Tidio is cost efficient.

About three to four people work with Tidio.

I would recommend Tidio to other users because it is very easy; it's omnichannel, so you have everything in one place. Everything is in one place, it's cost efficient, and you can set it up in two hours and have everything.