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Examples of the 102,000+ reviews on PeerSpot:

Hilax Chamberlain - PeerSpot reviewer
Digital Marketing Manager at a manufacturing company with 10,001+ employees
Real User
Top 20
Feb 7, 2026
Centralized content management has unified our digital channels and delivers consistent experiences
Pros and Cons
  • "Being able to connect everything to one universal system was a game changer for us, giving us an overall better digital experience."
  • "Bug troubleshooting is challenging and requires developer expertise."

What is our primary use case?

Adobe Experience Manager is one of the most powerful and scalable CMS platforms I have ever used. It serves as our central content management tool for managing all our applications and delivering a consistent digital experience across them. The component-based architecture reduces development and deployment time. It manages our digital assets, ensures brand consistency, and enables us to deliver customized content easily. It seamlessly integrates with almost every enterprise solution and provides built-in analytic tools for improving customer engagement and better operational efficiency.

A specific example of how I use Adobe Experience Manager in my daily work is that it functions as a secure solution for personalized content delivery across all applications, ensuring consistency and brand value. It complies with all security standards and has a large user community for better support. It is a powerful and reliable platform that has been truly helpful in my organization. Being able to connect everything to one universal system was a game changer for us, giving us an overall better digital experience.

What is most valuable?

Adobe Experience Manager offers enterprise-level digital assets management and very robust customization, brand value consistency, and omnichannel delivery. It saves development and maintenance time.

The digital asset management and omnichannel delivery features have benefited my team by managing our digital assets, ensuring brand consistency, and enabling us to deliver customized content easily to our clients. Organizing and obtaining information from results is beneficial. Strengthening our online experience as a brand is valuable. Easy integration with other Adobe services improves productivity and provides a smooth experience.

Adobe Experience Manager has positively impacted my organization by enabling component and page reuse, which reduces application size. It saves manual effort for maintaining all applications, improves traffic, and ensures consistency across all our applications. It provides better security, scalability, and makes our applications more robust.

What needs improvement?

Adobe Experience Manager performs well overall, though some improvements could be made. Bug troubleshooting is challenging and requires developer expertise. Pricing is higher and not as pocket-friendly as other alternatives. Additionally, AI-generated content sometimes creates issues.

I believe the user interface should be more user-friendly and intuitive for all levels, allowing beginners to use this tool easily.

For how long have I used the solution?

I have been using Adobe Experience Manager for six years.

What do I think about the stability of the solution?

Adobe Experience Manager delivers very high performance, is reliable, and operates fast. It handles a huge amount of data smoothly.

What do I think about the scalability of the solution?

Adobe Experience Manager makes our applications more scalable, secure, and efficient. It is very scalable and handles my organization's growth efficiently and quickly.

How are customer service and support?

My experience with customer support has been extremely positive. When reaching out to them, they respond quickly and offer solutions. I highly appreciate them, and the large community is also very helpful and answers questions straightforwardly.

How would you rate customer service and support?

How was the initial setup?

Implementing Adobe Experience Manager in my organization was easy, especially because customer support was very helpful. After going through the learning curve, it becomes straightforward.

What about the implementation team?

I would describe the learning curve for new users or teams adopting Adobe Experience Manager as relatively smooth because customer support is very proactive and helpful, especially with new users learning how to use Adobe Experience Manager.

What was our ROI?

I have seen specific outcomes from using Adobe Experience Manager, such as a reduction in manual efforts, particularly for maintaining all our applications. There has been a 65% reduction in manual work. Our traffic has increased by 45%. Security has been very robust and has improved by 70%.

What's my experience with pricing, setup cost, and licensing?

Adobe Experience Manager performs well overall. Bug troubleshooting is challenging and requires developer expertise. Pricing is higher and not very pocket-friendly compared to other alternatives.

What other advice do I have?

Adobe Experience Manager integrates very seamlessly with other platforms and tools in my organization, so I have no concerns with that.

I feel very comfortable with the security of Adobe Experience Manager because of its robust security features, and we have not experienced any data breaches since we started using it.

My advice to others considering Adobe Experience Manager is that it is a good tool when consistency across all applications related to design, assets, or content is needed. It reduces application size because it enables component reuse repeatedly without any problems. Managing everything is straightforward and secure. I recommend this solution highly.

Adobe Experience Manager is very flexible and transparent for developers creating the UI across all applications using a single platform. From managing assets and content, it is excellent, easy, and quick. I would rate this product nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 7, 2026
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LasseMikkonen - PeerSpot reviewer
CEO at a tech services company with 51-200 employees
MSP
Top 5Leaderboard
Feb 6, 2026
Long-term documentation work has become structured and collaborative for projects and teams
Pros and Cons
  • "The most valuable features of Atlassian Confluence are its overall document editing and ease of use."
  • "Concerning the integration capabilities of Atlassian Confluence with Jira, I find it surprisingly simple, meaning it does not really have powerful features in it, but it is easy to set up."

What is our primary use case?

I have been dealing with Atlassian Confluence for approximately twelve to thirteen years.

What is most valuable?

The most valuable features of Atlassian Confluence are its overall document editing and ease of use. When comparing it to other solutions such as Microsoft SharePoint or other wiki tools, some are far ahead or far behind on ease of use when you start to edit and publish a document. That is the key thing, and then I can also build the structure of pages and easily manage these spaces and control access rights.

The impact of real-time collaborative editing on my team's project workflows is not particularly useful. It is handy when, for example, we are taking meeting minutes, as we can together modify and type in the minutes. However, in the normal case, such as when I have been using it for product documentation or requirement gathering, it is normally one person doing it at one time. It is a good feature, but it is not really at the top of my list.

What needs improvement?

What I would like to improve in the product is definitely the Jira integration. It is hard to tell which product is lagging or lacking because I can usually find a feature on the Marketplace if I am missing something. The Atlassian approach of keeping the base product really stable, simple, and easy to use is beneficial. I think that is a good comparison to IBM, where all possible features are built into the UI, making it super complex with so many buttons and options.

For additional features I would like to see in the future, I would improve the requirements management setup so that I can use Atlassian Confluence and Jira together in an efficient way. I would also build better status monitoring or more granularity on the actions that I can perform.

What other advice do I have?

I have experience with Atlassian Confluence, and I have very little experience with Jira Portfolio, which I think never really took off, as I do not know any company using it. I have been using mostly Jira and a range of plugins and Atlassian Confluence.

Regarding customizable templates, I find that they are quite good now, especially in the cloud, as they have these product development templates and team templates. I should use them more, and I normally tell customers to take advantage of those. I can modify and create my own templates in Atlassian Confluence, and that is what we do quite a lot in our consultancy work.

Regarding analytics features, it just depends on the use. The pure analytics regarding who has been using what and when is not that useful. However, if you are in a regulated company, you can extend those with some plugins to get highly monitored and high-level analytics. I think it is good that they are extendable.

Concerning the integration capabilities of Atlassian Confluence with Jira, I find it surprisingly simple, meaning it does not really have powerful features in it, but it is easy to set up. When I know what I am doing, such as when I build a project status page, I need to include many Jira widgets or these macros in the page. Once I get that done, it is really handy, but I would say it is a little hard to use in the beginning to get some real benefit out of it. I would say it is lagging behind what we would consider a company such as Atlassian, which has been developing these two products for twenty years.

I would rate this review nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Feb 6, 2026
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