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My main use case for Auvik Network Management (ANM) involves up-down alerts and monitoring or alerting on different criteria within the environment. We didn't have a good network monitoring solution before, and it helps with that. I also love the fact that it has config backups periodically so you can check if something changes, compare it, and then roll back immediately. My favorite feature is probably the backup configurations and being able to roll back whenever I need to.

A specific example of when those up-down alerts or config backups really made a difference for me is when we get alerts on things being down, which helps us proactively reach out to a client and say, 'Hey, we see this device is not reporting. Do you know what's going on?' Typically, they aren't aware of it already. So we get to notify them, and we're showing that we're proactive, which looks good to the client.

In how I use Auvik Network Management (ANM), we've had situations or issues where somebody changes something inadvertently, or they did change something on purpose, but it was the wrong way to do it. We were able to restore from the config backup because it's hard as a tech to get in there and consistently back up and do configs. With Auvik Network Management (ANM), it does it automatically when something changes. So it's really easy to roll back. We've had that happen numerous times.

The best features Auvik Network Management (ANM) offers include the automatic backups and configuration revision control, as well as being able to compare them. I also really value remote tunneling when it works. There are times where it doesn't work as well as I'd prefer, but it's still a nice feature to have when needed. That way you don't have to get into the environment, access their server, and get on the switch. You can just do it from the portal. When that part works, it's nice.

I really appreciate how broad the support is for different vendors with switches, controllers, and firewalls, as there are many solutions out there that don't support as broad a spectrum of vendors.

Auvik Network Management (ANM) has positively impacted my organization through proactivity. Proactivity is huge with managed service clients. If you show you're always reactive, people start to wonder, 'What am I paying you for?' But if you show that proactivity and you're able to nip it in the bud before it starts, saying, 'Hey, we just saw this,' it really gives you credibility with the client.

I have noticed specific outcomes indicating the positive impact of Auvik Network Management (ANM), as we've had clients say this is the reason we stick with you. This is the reason we went with you in the first place, as we heard about how proactive you are. We've had CSATs impacted and comments from clients about, 'We appreciate CR-T reaching out and giving us a heads up,' or all of the above.

When remote tunneling doesn't work, it doesn't really tell you why, and so you have to dig into it. It would be nice if it stated what the issue is or what it's running against and just give an error code or something. From what I remember, I typically don't get anything back. It just doesn't pull up the site or you can't get into it. So it's, 'Okay, I guess I'll try a different way.'

Auvik Network Management (ANM) can be improved in terms of visibility around support and configuration. I don't know how many times we've needed to reach out to support, but when we have, it was a little bit of a chore to find somebody and to get the help that we needed. That was mostly around configuration management.

I don't recall how much of an onboarding we had way back in the day—it's been nearly a decade. I think empowerment and enablement would help, as sometimes someone reaching out saying, 'Hey, do you know about these new features? Do you want us to walk you through on a yearly basis or something?' would be appreciated. I have other vendors that reach out and say, 'Hey, we've had these new features come out. Do you have an hour we can sit down and go through this?' That would be nice.

I have been using Auvik Network Management (ANM) for close to five to ten years.

Auvik Network Management (ANM) is stable, as I see maintenance alerts all the time from the service, but as far as I'm aware and concerned, it's stable.

The scalability of Auvik Network Management (ANM) is good. I haven't seen many issues, though sometimes it can't correlate what switch goes where, but that's usually a configuration issue. So I cannot say that I've really seen any scalability issues.

Customer support could be better, as I mentioned earlier. I haven't had to reach out for a while, but when I have, it took a minute to get to someone who could help or who knew what I was talking about. I would rate customer support on a scale of one to ten as about a six or seven; let's say six.

Positive

Previously, we tried a variety of vendor solutions such as Ubiquiti and LibreNMS. LibreNMS was okay but very granular. You had to set it up meticulously. The minutiae were annoying, and it wasn't as intuitive or quick as Auvik Network Management (ANM).

My experience with pricing, setup cost, and licensing has not been great, as I wanted to go direct through Auvik. We have had a partnership with ConnectWise for years and have gotten it as Command for Networks or whatever they call it now through them. The pricing experience has not always been clear as to what we were being charged, why, and why things were listed as Elite versus Essentials. That part has been a little bit obfuscated, but I put that more on ConnectWise.

I don't know about money saved because it's a tool that costs us, but I would say time saved is a big one. Being able to know what device went down when and being able to reference it and then call a client helps save a lot of troubleshooting. Another part that saved time is the network topology build-out. I don't know of any technician who enjoys building that out, so it's really nice to have that built out dynamically.

My advice to others looking into using Auvik Network Management (ANM) is that it generally isn't the cheapest option. In conversations with others seeking solutions, many haven't considered it because of the cost, or they found it appealing but thought it cost too much. If you can look past the cost and consider the time saved, it's really beneficial that way. The proactivity and insight provided, as well as the visibility for clients, are huge for us.

Auvik Network Management (ANM) is deployed in our organization in a mixed setup because we are a managed service provider that not only uses it for our clients but also for other clients with internal IT. So we use a mix of public cloud, private cloud, hybrid cloud, and all of the above.

Typically, the cloud providers I use with Auvik Network Management (ANM) include Azure and AWS, along with private cloud, but not any Google that I'm aware of.

I would rate this product a nine out of ten.

My main use case for Auvik Network Management (ANM) is network monitoring. I will install a collector on our customer's network that monitors SNMP traffic and syslog to give us information about the current status of equipment or throughput issues. It allows us to monitor and troubleshoot and know about issues before the customer really even becomes aware of them sometimes.

Auvik Network Management (ANM) offers monitoring and alerting on potential issues as its best features. The ability to tune the alerts to receive only the ones I am interested in stands out to me.

Auvik Network Management (ANM) is very easy to set up and is quick to get set up and integrated.

Auvik Network Management (ANM) has positively impacted my organization by giving us one place to look to get a full picture of a customer's network environment without having to jump to multiple dashboards. I cannot give a specific number, but Auvik Network Management (ANM) is very helpful when we have newer technicians that do not know the individual dashboards for separate components, but they can go to Auvik Network Management (ANM) and see everything.

Auvik Network Management (ANM) could be improved with a little more proactive tuning of alerts. Right now, getting them tuned in is a manual process, so automating that a little more would be beneficial.

I have been using Auvik Network Management (ANM) for about eight months.

Auvik Network Management (ANM) is stable.

We have had no issues deploying Auvik Network Management (ANM) for any customer, regardless of size, that we have attempted, and we have used it for both small and some of our larger customers.

Auvik Network Management (ANM) customer support is very good, very responsive, and very helpful.

Positive

We did not use a solution previously.

Auvik Network Management (ANM) is very easy to set up and is quick to get set up and integrated.

We do not have a business relationship with this vendor other than being a customer.

We have not really been using Auvik Network Management (ANM) long enough to give a hard metric on return on investment.

Auvik Network Management (ANM) licensing is very simple, and I feel the pricing was appropriate to the service they provide.

We did not evaluate other options before choosing Auvik Network Management (ANM).

Auvik Network Management (ANM) helps me catch issues probably once or twice a month, but it also gives us valuable information when we are working with the customer to troubleshoot other issues. I have rated this review as a nine out of ten.