Share your experience using WireX

My main use case for Auvik Network Management (ANM) is typically monitoring our devices on the network to make sure everything's online, as well as monitoring logs getting sent from the devices to make sure they're all looking good.

Recently, Auvik Network Management (ANM) helped me catch a network issue when a network went down, and we were able to assess it before they even gave us a call, which allowed the downtime to be at a minimum, which would not have been the case before without Auvik Network Management (ANM). Because of Auvik Network Management (ANM), we were able to minimize the downtime for our customers and their businesses and allow things to keep going.

Right now, we're still in the process of setting everything up, but for the most part, everything is running smoothly.

In my opinion, the best feature Auvik Network Management (ANM) offers is the flowchart we get with monitoring our entire network that picks up all of our devices. It's much more streamlined and more user-friendly, making things much easier to see in the grand scheme of things, especially when I'm dealing with multiple devices. Being able to see where each one individually is in the flowchart is really nice.

Having that user-friendly overview absolutely impacts my daily work and troubleshooting process because we can also see what devices failed, which network failed, and why exactly it failed. We can find out what caused the failure as well. Overall, it makes it much easier when things fail.

The impact of Auvik Network Management (ANM) on my organization has been nothing but positive. The flowchart makes things much easier. Being able to get notifications of when something goes down before the customers even know is also really nice, or before they give us a call. This is because it minimizes downtime on their part and also makes it much easier to identify what caused the issue.

I have definitely seen specific outcomes with Auvik Network Management (ANM) in that it has caused us to be much faster at responding to incidents for our customers.

As of right now, I haven't run into any issues where I can see an improvement for Auvik Network Management (ANM). Everything has been running pretty smoothly, and any issues I have had have already been answered by customer service from Auvik Network Management (ANM).

I take off that one point for Auvik Network Management (ANM) due to the initial setup. When we started off, we were getting a bunch of notifications and a bunch of useless information, such as a printer being out of paper. That took a bit longer to figure out how to turn off that notification than it should have. We would've been better off not having that on by default and having to turn it on if we really wanted it in the settings.

I have been using Auvik Network Management (ANM) for about two to three months now.

Auvik Network Management (ANM) is stable.

Auvik Network Management (ANM) has huge scalability. I don't see any downsides, as we have the ability to scale a lot, especially with us being an MSP and getting more customers. We can definitely scale it by a lot.

My experience with customer support for Auvik Network Management (ANM) has been that they've been giving good answers.

Negative

I previously used Domotz before Auvik Network Management (ANM), as it wasn't giving us as much information as Auvik Network Management (ANM) was giving.

Auvik Network Management (ANM) is deployed in our organization as a public cloud solution.

My advice for others looking into using Auvik Network Management (ANM) is to make sure you look at the settings if you go with it or do a trial. There are some niche settings that you will have to turn off that could be annoying, especially if you manage multiple customers, such as the printer being out of paper or out of ink. That would be a pretty annoying one to have to deal with. I rate this product a nine out of ten.

The university purchased DX Spectrum, called ICE. DX Spectrum NAC is working for us only on Cisco 9200 switches. It is not working on any other switch like C1000 or HG or any 2960X. Even other Cisco switches are not working. Only the 9k series functions properly.

We are using only DX Spectrum NAC, ICE and the wireless controllers of Cisco.

We are buying now three models of access points: CW1, CW91726 and 8. We have not purchased the NDA, DNA dashboard currently, but maybe later we will, because it is only one controller and we did not find any benefit from installing it.

DX Spectrum includes a module called Spectrum and Nimsoft. The product for monitoring and getting alerts from servers and some systems is called Nimsoft software from CA.

We are setting some thresholds to get alerts when a link is down or getting to a high bit rate, things like that.

It has many capabilities. Since we do not have many licenses, I can monitor the main aggregate switch of a building and all its ports. I am getting to see many switches if their status is going down. I have an aggregate switch with 40 ports, and when I monitor not only the switch but all its ports, I can monitor another 40 switches without needing another license.

We only monitor storage, servers, and switches.

Of course. We installed it and set some alerts, but in the daily mission, we are not dealing with it very much.

What I said is that we do not know everything about how to build the dashboard, but for what the management requires, it is very simple.

The product is installed in some version, and we have another person managing it. We need to upgrade to the current version and maybe solve any bugs if there are.

The time investment required is significant, not because of difficulty but because of the need for free time to invest in it.

We need to get the knowledge. We know there are many options, but we took an external vendor to install and make the customization. If we want to make others changes without paying for customization, we need to learn it deeply by ourselves.

The tutorials are very complicated. They could work on that area. The tutorial part could be more simplified. I know there are many explanations, and you can get help or documents in one click on the current page in the product, but it is not very clear.

If you want to do something new that you did not see from the vendor in the installation, it is not very simple. The documents are good for people that know how to operate the product well, but for new users, it is not simple.

You can set a threshold to say if it goes over 90% CPU or 90% disk usage in operating systems. We can also set a threshold to bandwidth. If the bandwidth goes over 50%, we wish to get alerts.

We found the process of DX Spectrum down from time to time, and we need to interfere manually to restart. I give it an eight.

When I said vendor, I meant partner. It is a company here in Israel called Malam.

Neutral

We stopped buying Juniper. We are buying only Cisco now.

We have stopped purchasing Juniper for more than one year. For more than one year, we are purchasing only Cisco. Only Cisco 9200.

We did not learn all the capabilities. We are using what is needed for us.

It is another person that took responsibility for that. We are working with an external vendor, so it is not complicated.

The product is installed in some version.

I did not check other products. I know there are cheaper options in the market, but they are not as good as CA. When we say CA is a Mercedes, you buy a very expensive car and know it is good, with all options and capabilities that you can dream of, but you need to configure it, find it, and learn it.

We purchased CA. CA is a big product we installed a few years ago for monitoring. We also have some free products like Zabbix.

Since we have a lot of products for monitoring like Zabbix and others, the main requirement from CA was especially for managers. They want to come in the morning and see if all is green. CA is very complicated but has a lot of features. For that, we need someone to invest time, learn, and customize and configure. The product itself is full of many features.

We need to upgrade to the current version and maybe solve any bugs if there are. We did not find any bugs.

It was not simple, but since the vendor is an expert, it seems simple to him. I do not think it is simple.

If we cut the price issue, I would rate it nine. Overall, I rate this solution an eight.