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Auvik Network Management (ANM) serves multiple purposes for our organization, including monitoring, which is one primary function. We receive alerts if any site may go down, and these alerts are displayed on our email IDs. We also use it for firewall settings and making changes through switches or routers. Additionally, whenever a site takes DHCP IP addresses or receives multiple IP addresses at the same time, there is a very simple step we perform in Auvik that resolves that issue.
The best features of Auvik Network Management (ANM) are that in a single platform, I have everything, including all the statistics. If I need to check the latency or the jitter, there is a single page that provides everything for the particular circuit or site, which I believe is the best feature. The map and connections on the dashboard screen are awesome, as I do not have to go to other pages or links to check what device is connected to which one and through which cable; it is very easy to see the cables connected. Sometimes it is dual connectivity or single connectivity, and I just see and confirm the same thing. It is very helpful whenever any technician is on the live site, as it helps us identify our devices in a live scenario, which saves a lot of time.
Auvik Network Management (ANM) provides an intuitive interface that is very easy to use, as everything is on the dashboard screen. I started using Auvik without any certification or training, but I find it very easy as I just need to click and go. If I need to check the interfaces or all my devices, I do not waste any time going elsewhere; I just click on the interfaces, and I see all the devices on a single page. The best part is I can also export that file to my Excel sheet for deeper searches and apply necessary changes in Auvik.
The network map along with the dashboard in Auvik Network Management (ANM) gives me a very real-time picture of my network and is very easy for gaining real-time visibility. It is perfectly designed, and if I need to go to any simple devices, I just click on the map and see the results at the bottom. It is easy for me and also for anyone else, including laymen, to use that feature. However, when we have a lot of equipment on-site, the map is very big, and the results show at the bottom, requiring us to scroll down and compare results, which is a problem depending on the screen size; I sometimes need to crop the map or results.
It is easy to look into any network devices from the dashboard in Auvik Network Management (ANM), so I do not find any difficulty. I have not faced any issues in searching for network devices over the last one-plus years.
Using the automated documentation capabilities in Auvik Network Management (ANM) is easy for me. We pre-save all the passwords needed for tunneling out, SSDs, or anything else, so we do not need to type the password repeatedly. Whenever I add a site, it asks me to save the password, making it easy to access any device. I do not find any difficulty with this feature, as it opens a new tab automatically whenever I need to go to any device, allowing me to work or search on other things in Auvik simultaneously.
Auvik Network Management (ANM) has reduced my meantime to resolution by 80%, because while 20% is my hard work, Auvik helps me with the remaining 80%. I go to Auvik to see the latency on the bandwidth and find the resolution at the same time, whether I need to call the ISP or go into the switch side or router side; it is very helpful.
Auvik Network Management (ANM) has helped reduce business disruptions related to network issues. Having everything on the same screen reduces time and clarifies any doubts from customers, such as facing latency or jitter; when a customer reports that their laptop is not working properly, I can quickly check Auvik for latency, bandwidth, uptime, and downtime without needing to open any other software or tabs.
While I do not see any significant areas in Auvik Network Management (ANM) needing improvement, one suggestion would be to make the SSH part easier or simplified. Currently, we have to go through a detailed process to add switches or routers for console access, which involves providing IP addresses and certificates; shortening this process can enhance the user experience.
I have been using Auvik Network Management (ANM) for almost more than one year.
Since implementing Auvik Network Management (ANM), I have seen improvements, especially from the initial phase where I found some difficulties, such as slower speed. After some time, I saw that Auvik works really fast compared to my initial experiences, and I do not see any lack of performance or slowness in Auvik now.
It is easy to look into any network devices from the dashboard in Auvik Network Management (ANM), so I do not find any difficulty. I have not faced any issues in searching for network devices over the last one-plus years.
I would rate the stability of Auvik Network Management (ANM) a perfect 10 because I have never found any problems.
Regarding scalability, I would also give Auvik Network Management (ANM) a 10; I have not experienced any slowness, and if there is maintenance, we receive notice three days in advance to manage our work accordingly.
I rate the technical support from Auvik Network Management (ANM) a 10 since the only time I needed support was when I lost my phone regarding the MFA or token system, and they assisted me in real-time, responding to my email instantly.
Positive
Real-time performance insights from Auvik Network Management (ANM) are very important for our business, as I serve the United Vet Care customer, which is an animal hospital. I do not face any difficulty using Auvik regarding speed, performance, and search results; the only search requirements are by device name or device IP address, which I personally use.
While I do not see any significant areas in Auvik Network Management (ANM) needing improvement, one suggestion would be to make the SSH part easier or simplified. Currently, we have to go through a detailed process to add switches or routers for console access, which involves providing IP addresses and certificates; shortening this process can enhance the user experience.
Since implementing Auvik Network Management (ANM), I have seen improvements, especially from the initial phase where I found some difficulties, such as slower speed. After some time, I saw that Auvik works really fast compared to my initial experiences, and I do not see any lack of performance or slowness in Auvik now.
I definitely recommend Auvik Network Management (ANM) to other users, as I became a certified user after my first experience, and while I am unsure about the pricing, it is user-friendly, affordable, and saves time.
My recommendation is to simplify processes with switches and implementations; otherwise, the current situation is acceptable.
I am an individual contributor, helping customers on behalf of my company by managing the networking part for United Vet Care. I rate this product an overall 10 out of 10.
My current organization supports this NMS monitoring tool, and we are migrating all hospitality properties to Auvik, which is a traditional network being set up from scratch. I have been working on this for four and a half years.
I have already started the migration for approximately 800 plus properties, and we are in progress setting up the network for all properties, with around 2,000 properties in total. Setting up the collector, configuring SNMP strings, discovery dashboard, and checking alerts and monitoring have been completed over the last four and a half years.
The best aspect of Auvik Network Management (ANM) is the user experience and how it is displayed on the screen with categorization of basic things where everything is easily available. I do not have to research or navigate through minor tabs to find specific items. Everything is categorized and well organized. The display structure and user experience are excellent.
The second valuable feature is that it generates real-time monitoring alerts. Whenever any device goes down, I receive a notification via Teams. It is linked with Teams, and I also receive emails and notifications in discovery networks. There is categorization of alerts, so if the data collector is down, that is categorized in a different way. If the IDF or MDF switch is down, that is categorized in a different way. This is a good, user-friendly approach.
The dashboard in Auvik Network Management (ANM) is very impressive because the Visio diagram is clearly visible. The hierarchy from the core switch or the MDF is clearly visible, and I can see which switch is under which IDF or where the devices are connected. The diagram and graphical representation are quite good on the discovery dashboard.
The network map in Auvik Network Management (ANM) provides full visibility with a maintained hierarchy and a clear description with images along with IP addresses mentioned under the devices. For example, there is a core switch and IDFs mentioned in a sequential manner, and I can find that cluster. If I click on the cluster, it expands. That map is very important and efficient for quick troubleshooting.
One downside of Auvik Network Management (ANM) is that in EST time zone, there are frequent maintenances occurring. This causes a problem because during maintenance, pre-maintenance, or post-maintenance, Auvik loads very slowly. This is problematic because being a network engineer, I need to be quick and fast in finding information. I have to try multiple browsers, and I most often switch from Chrome to a desktop application.
I have downloaded an Auvik application on my system where it loads faster and better than Chrome when the server is down, specifically. There are instances where I was able to load Auvik, but my colleagues were not able to because I was using a desktop application, which is a Windows application installed on my system. Multiple maintenances and slow user visibility with very long response times are the downtime issues I do not appreciate. Because of these problems, I have to wait and get stuck in my tasks.
Auvik Network Management (ANM) should focus on improving response time and reducing cloud maintenance or low-activity scheduled maintenances that are scheduled frequently. These should be reduced. If Chrome is very fast, Auvik Network Management (ANM) should have the same response time. It should be quick and fast.
I have been using Auvik Network Management (ANM) since four years and two months.
I have seen multiple instances of crashes with Auvik Network Management (ANM), and there are instances where breakdown happens and I receive a 403 awkward error stating that Auvik went down. These instances have occurred previously.
Regarding the scalability of Auvik Network Management (ANM), I would rate it between seven and eight on a scale of one to ten. I would say seven, not eight but seven.
I contacted the technical support or customer support of Auvik Network Management (ANM) once, but I was told that I have to write an email. I then got stuck in my other tasks and missed that deadline. However, I have reported this internally to our dev team or to our salesperson who manages this partnership with Auvik. They might have reported it because I provided screenshots to them, and they worked forward. I do not deal much with things about the maintenance. I just provide similar, normal feedback to them.
I would rate the support from Auvik Network Management (ANM) between six and a half to seven because there is slow progress in improvement over the last four years. I would have expected more, but there is slow progress. There are weekly, daily, or scheduled maintenances outside of operational hours.
Positive
The initial deployment of Auvik Network Management (ANM) is very difficult. Site assistance is needed, and the Auvik collector needs to be configured. I have to do the plug-and-play part, and the configuration needs to be fully and well managed. I need to know the subnet and IP addresses, and then the scanning takes time. If everything is configured well, then I will be able to see the dashboard. However, starting from scratch, it is a challenging task.
If I have a field technician on site and if I have the configuration ready, I am good to go with one person remote and one person on the field. That is sufficient. If I have all the information, I would say that it is quite feasible to have the configuration completed with two people, not more than that. If required, if there is a challenging task or any obstacle, I would require assistance from my seniors.
Regarding the pricing of Auvik Network Management (ANM), I have a glimpse that it is affordable and manageable, not too expensive. I have seen bills of two or three customers, not more than that. I do not fall into sales or billing side, but from all the clients I manage, I have not received any complaints that this is highly priced. It is good to have in a moderate range.
Real-time performance for Auvik Network Management (ANM) is very important. I would rate it nine point seven out of ten because being a network engineer, having alerts and having a dashboard and the discovery visible are very important because I need to be quick, fast, and reliable. Findings are the first key that should be provided to the customer.
The documents in Auvik Network Management (ANM) are easily available, and there is a full array of information provided. For example, if a new user is using this application, they can really find that information, and that is very useful. I have not explored much on that but read two or three articles whenever needed. If I am given a chance or if I explore further, I will be reading those articles in the future if needed.
On January twelfth between seven PM EST and nine or eleven thirty PM EST, there was a maintenance. During that time, I was in the shift and had to work on Auvik, but due to the maintenance and slow response, I was not able to handle the task. If the response time and maintenances are reduced, it is a good tool.
For support, I also give a rating of seven. My overall review rating for Auvik Network Management (ANM) is seven point two out of ten.
