What is our primary use case?
My main use case for Auvik Network Management (ANM) is managing our overall network and being able to have insight into all of the devices, switches, servers, firewalls, and access points on the network. I use it to alert us for any outages as well as any other issues that may occur on the network.
Day-to-day, Auvik Network Management (ANM) serves as a centerpiece for us as our network management and monitoring tool. I log into it first thing in the morning and check to see if there are any alerts showing inside of the dashboard. It is a daily tool that we use.
What is most valuable?
The best features that Auvik Network Management (ANM) offers include the platform overall to see all network devices in one place, which is amazing, especially in our environment. We use multiple vendors, so we have a different vendor for switches, access points, servers, and firewalls. Being able to have a single pane of glass where I can see all of those things together and how it is connected and what is connected to what and how it interacts with each other is really huge for me.
Having all those devices in one place makes my work easier as it makes troubleshooting go so much faster. Instead of having to log into multiple different portals, when troubleshooting an issue with an access point, I can see in Auvik which switch that access point connects to. If I log just into the access point portal for that vendor, I am not going to be able to see my switching infrastructure. Auvik Network Management (ANM) brings all that together, saves time, and makes troubleshooting a lot faster. The insights it provides in the dashboard make it a lot faster and easier to identify an issue.
Overall, I really love the tool as it has been super helpful for us in our environment.
Auvik Network Management (ANM) has impacted our organization positively by bringing all of our multiple different vendors together as far as our network devices and allowing us to see the entire network at a glance and monitor everything in a single pane of glass. It has been wonderful.
Auvik Network Management (ANM) has provided us insight that we did not have before on the network, whether it be port usage, utilization, or throughput issues. It has been really great in that regard.
What needs improvement?
One improvement that would be really beneficial for Auvik Network Management (ANM) is the ability to get alerts sent to me via text. Right now, the only alerts I can get are via email. Receiving alerts via text would be really helpful because I am not always checking my email, but I do always have my phone on me, so a text alert would be received immediately.
There is a big learning curve with Auvik Network Management (ANM). It is a very robust system, but once it gets going, it performs really well.
For how long have I used the solution?
I have been using the solution for over two years now.
What do I think about the stability of the solution?
Auvik Network Management (ANM) has been stable in my experience, and there are no issues I have seen or noticed.
What do I think about the scalability of the solution?
Once you get past the learning curve and understand how to set things up, Auvik Network Management (ANM) scales pretty well. Adding devices on the network goes pretty smooth once you have gotten past that first installation.
How are customer service and support?
I really have not had to engage customer support much. The product itself has worked really well, so we have not really had to engage customer support too much.
Which solution did I use previously and why did I switch?
We did not have a solution like Auvik Network Management (ANM) before. With the different vendors we have, whether it is Cisco, Ruckus, or SonicWall, each had their own individual portals that we used to monitor things, but we had nothing that collectively monitored the network. We did start looking at PRTG and tried a few things, but we did not really implement that on the network and utilize it.
What was our ROI?
My general impression is that Auvik Network Management (ANM) has definitely saved us time over the time we have had it implemented on the network. Before, I would have to go to individual portals, or the team would have to go to individual portals based on the device at the time to figure out a network issue. Auvik Network Management (ANM) has saved us time by being able to go to that single pane of glass and identify things collectively versus bouncing back and forth between different web portals.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing went really smooth. We worked with our MSP on that, and they helped handle a lot of that. Overall, it was a good experience.
Which other solutions did I evaluate?
We looked at PRTG, which was the main one we evaluated. There were some others, but I do not remember their names, and they were not as robust as Auvik Network Management (ANM).
What other advice do I have?
I think Auvik Network Management (ANM) is a very great tool, and I rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.