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My main use case for Auvik Network Management (ANM) is managing our overall network and being able to have insight into all of the devices, switches, servers, firewalls, and access points on the network. I use it to alert us for any outages as well as any other issues that may occur on the network.

Day-to-day, Auvik Network Management (ANM) serves as a centerpiece for us as our network management and monitoring tool. I log into it first thing in the morning and check to see if there are any alerts showing inside of the dashboard. It is a daily tool that we use.

The best features that Auvik Network Management (ANM) offers include the platform overall to see all network devices in one place, which is amazing, especially in our environment. We use multiple vendors, so we have a different vendor for switches, access points, servers, and firewalls. Being able to have a single pane of glass where I can see all of those things together and how it is connected and what is connected to what and how it interacts with each other is really huge for me.

Having all those devices in one place makes my work easier as it makes troubleshooting go so much faster. Instead of having to log into multiple different portals, when troubleshooting an issue with an access point, I can see in Auvik which switch that access point connects to. If I log just into the access point portal for that vendor, I am not going to be able to see my switching infrastructure. Auvik Network Management (ANM) brings all that together, saves time, and makes troubleshooting a lot faster. The insights it provides in the dashboard make it a lot faster and easier to identify an issue.

Overall, I really love the tool as it has been super helpful for us in our environment.

Auvik Network Management (ANM) has impacted our organization positively by bringing all of our multiple different vendors together as far as our network devices and allowing us to see the entire network at a glance and monitor everything in a single pane of glass. It has been wonderful.

Auvik Network Management (ANM) has provided us insight that we did not have before on the network, whether it be port usage, utilization, or throughput issues. It has been really great in that regard.

One improvement that would be really beneficial for Auvik Network Management (ANM) is the ability to get alerts sent to me via text. Right now, the only alerts I can get are via email. Receiving alerts via text would be really helpful because I am not always checking my email, but I do always have my phone on me, so a text alert would be received immediately.

There is a big learning curve with Auvik Network Management (ANM). It is a very robust system, but once it gets going, it performs really well.

I have been using the solution for over two years now.

Auvik Network Management (ANM) has been stable in my experience, and there are no issues I have seen or noticed.

Once you get past the learning curve and understand how to set things up, Auvik Network Management (ANM) scales pretty well. Adding devices on the network goes pretty smooth once you have gotten past that first installation.

I really have not had to engage customer support much. The product itself has worked really well, so we have not really had to engage customer support too much.

We did not have a solution like Auvik Network Management (ANM) before. With the different vendors we have, whether it is Cisco, Ruckus, or SonicWall, each had their own individual portals that we used to monitor things, but we had nothing that collectively monitored the network. We did start looking at PRTG and tried a few things, but we did not really implement that on the network and utilize it.

My general impression is that Auvik Network Management (ANM) has definitely saved us time over the time we have had it implemented on the network. Before, I would have to go to individual portals, or the team would have to go to individual portals based on the device at the time to figure out a network issue. Auvik Network Management (ANM) has saved us time by being able to go to that single pane of glass and identify things collectively versus bouncing back and forth between different web portals.

My experience with pricing, setup cost, and licensing went really smooth. We worked with our MSP on that, and they helped handle a lot of that. Overall, it was a good experience.

We looked at PRTG, which was the main one we evaluated. There were some others, but I do not remember their names, and they were not as robust as Auvik Network Management (ANM).

I think Auvik Network Management (ANM) is a very great tool, and I rate it an eight out of ten.

My main use case for Auvik Network Management (ANM) involves up-down alerts and monitoring or alerting on different criteria within the environment. We didn't have a good network monitoring solution before, and it helps with that. I also love the fact that it has config backups periodically so you can check if something changes, compare it, and then roll back immediately. My favorite feature is probably the backup configurations and being able to roll back whenever I need to.

A specific example of when those up-down alerts or config backups really made a difference for me is when we get alerts on things being down, which helps us proactively reach out to a client and say, 'Hey, we see this device is not reporting. Do you know what's going on?' Typically, they aren't aware of it already. So we get to notify them, and we're showing that we're proactive, which looks good to the client.

In how I use Auvik Network Management (ANM), we've had situations or issues where somebody changes something inadvertently, or they did change something on purpose, but it was the wrong way to do it. We were able to restore from the config backup because it's hard as a tech to get in there and consistently back up and do configs. With Auvik Network Management (ANM), it does it automatically when something changes. So it's really easy to roll back. We've had that happen numerous times.

The best features Auvik Network Management (ANM) offers include the automatic backups and configuration revision control, as well as being able to compare them. I also really value remote tunneling when it works. There are times where it doesn't work as well as I'd prefer, but it's still a nice feature to have when needed. That way you don't have to get into the environment, access their server, and get on the switch. You can just do it from the portal. When that part works, it's nice.

I really appreciate how broad the support is for different vendors with switches, controllers, and firewalls, as there are many solutions out there that don't support as broad a spectrum of vendors.

Auvik Network Management (ANM) has positively impacted my organization through proactivity. Proactivity is huge with managed service clients. If you show you're always reactive, people start to wonder, 'What am I paying you for?' But if you show that proactivity and you're able to nip it in the bud before it starts, saying, 'Hey, we just saw this,' it really gives you credibility with the client.

I have noticed specific outcomes indicating the positive impact of Auvik Network Management (ANM), as we've had clients say this is the reason we stick with you. This is the reason we went with you in the first place, as we heard about how proactive you are. We've had CSATs impacted and comments from clients about, 'We appreciate CR-T reaching out and giving us a heads up,' or all of the above.

When remote tunneling doesn't work, it doesn't really tell you why, and so you have to dig into it. It would be nice if it stated what the issue is or what it's running against and just give an error code or something. From what I remember, I typically don't get anything back. It just doesn't pull up the site or you can't get into it. So it's, 'Okay, I guess I'll try a different way.'

Auvik Network Management (ANM) can be improved in terms of visibility around support and configuration. I don't know how many times we've needed to reach out to support, but when we have, it was a little bit of a chore to find somebody and to get the help that we needed. That was mostly around configuration management.

I don't recall how much of an onboarding we had way back in the day—it's been nearly a decade. I think empowerment and enablement would help, as sometimes someone reaching out saying, 'Hey, do you know about these new features? Do you want us to walk you through on a yearly basis or something?' would be appreciated. I have other vendors that reach out and say, 'Hey, we've had these new features come out. Do you have an hour we can sit down and go through this?' That would be nice.

I have been using Auvik Network Management (ANM) for close to five to ten years.

Auvik Network Management (ANM) is stable, as I see maintenance alerts all the time from the service, but as far as I'm aware and concerned, it's stable.

The scalability of Auvik Network Management (ANM) is good. I haven't seen many issues, though sometimes it can't correlate what switch goes where, but that's usually a configuration issue. So I cannot say that I've really seen any scalability issues.

Customer support could be better, as I mentioned earlier. I haven't had to reach out for a while, but when I have, it took a minute to get to someone who could help or who knew what I was talking about. I would rate customer support on a scale of one to ten as about a six or seven; let's say six.

Positive

Previously, we tried a variety of vendor solutions such as Ubiquiti and LibreNMS. LibreNMS was okay but very granular. You had to set it up meticulously. The minutiae were annoying, and it wasn't as intuitive or quick as Auvik Network Management (ANM).

My experience with pricing, setup cost, and licensing has not been great, as I wanted to go direct through Auvik. We have had a partnership with ConnectWise for years and have gotten it as Command for Networks or whatever they call it now through them. The pricing experience has not always been clear as to what we were being charged, why, and why things were listed as Elite versus Essentials. That part has been a little bit obfuscated, but I put that more on ConnectWise.

I don't know about money saved because it's a tool that costs us, but I would say time saved is a big one. Being able to know what device went down when and being able to reference it and then call a client helps save a lot of troubleshooting. Another part that saved time is the network topology build-out. I don't know of any technician who enjoys building that out, so it's really nice to have that built out dynamically.

My advice to others looking into using Auvik Network Management (ANM) is that it generally isn't the cheapest option. In conversations with others seeking solutions, many haven't considered it because of the cost, or they found it appealing but thought it cost too much. If you can look past the cost and consider the time saved, it's really beneficial that way. The proactivity and insight provided, as well as the visibility for clients, are huge for us.

Auvik Network Management (ANM) is deployed in our organization in a mixed setup because we are a managed service provider that not only uses it for our clients but also for other clients with internal IT. So we use a mix of public cloud, private cloud, hybrid cloud, and all of the above.

Typically, the cloud providers I use with Auvik Network Management (ANM) include Azure and AWS, along with private cloud, but not any Google that I'm aware of.

I would rate this product a nine out of ten.