What is our primary use case?
My main use case for Eppo is AB testing to determine which particular module works best for us or which particular UI layout works best for us. We also plan to use it to manage our rollouts. If rollouts to our users fail and we want to switch back certain modules that we believe are not performing well, we can switch them off without releasing an actual build. These two are our primary use cases.
The primary challenge we face is running AB testing on our different modules to drive our return on investment so that we can have a better understanding of our users' cohorts and can target more paying users with better modules and better UI features.
What is most valuable?
In my opinion, the best features Eppo offers are its intuitive UI and dashboard, which are very intuitive. The experimentation capabilities are also excellent, as Eppo offers the ability to experiment on different new UI designs, algorithms, and machine learning models to see how they impact user behavior.
Eppo has positively impacted our organization so far because we can better plan our future releases. If something fails in the production environment, we can easily roll back that feature without having to wait for the whole app cycle review that Apple and Android require, so users are not immediately impacted if something fails in the production environment.
What needs improvement?
Since we have not deployed Eppo in the live environment yet, I cannot share measurable improvements. However, it will definitely help us preserve our users from uninstalling our app, as if something fails, we can switch it off remotely and the user experience will not be hindered.
Eppo seems pretty complete to me at this point, and nothing appears to be missing. I have nothing to add regarding needed improvements or features I wish were different.
For how long have I used the solution?
I have used Eppo for around four months.
What do I think about the stability of the solution?
Based on my experience so far, Eppo is quite stable, and there has been no downtime during my testing.
What do I think about the scalability of the solution?
It is still early to say how Eppo's scalability will perform, but according to my understanding, it should be pretty scalable and should be able to handle any future traffic loads.
How are customer service and support?
I personally have not interacted with Eppo's customer support, and no need arose to conduct a customer support call. However, in my assessment, it should be good.
Which solution did I use previously and why did I switch?
We used Firebase in the past and are still using it. We are in the process of finding a better solution, and Eppo was one of the contenders that we tested.
How was the initial setup?
Eppo has not been deployed yet in my organization.
What about the implementation team?
I am part of the engineering team, so the pricing, setup cost, and licensing for Eppo are handled by the finance team, and that information is not available to me.
What was our ROI?
It is too early to say if we have seen a return on investment. However, we definitely believe that it will lead to cost savings since we will be able to better plan our releases and better target users.
What's my experience with pricing, setup cost, and licensing?
I am part of the engineering team, so the pricing, setup cost, and licensing for Eppo are handled by the finance team, and that information is not available to me.
Which other solutions did I evaluate?
Before choosing Eppo, we evaluated other options, specifically Firebase for this particular use case, but the results were not satisfactory. We then found out about Eppo and are in the process of rolling it out.
What other advice do I have?
Eppo's accuracy and reliability of output are quite good, as it consistently switches off and provides better AB testing capabilities.
My advice to others looking into using Eppo is that they can try it, as it is a good product. I found this interview valuable and have no suggestions for change in the future.
I would appreciate a short poem or haiku that summarizes this review. I give this review a rating of eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.