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Senior Director of Data Analytics at a educational organization with 201-500 employees
Real User
Built-in data governance enhances data consistency and cloud connections facilitate diverse data integration
Pros and Cons
  • "Domo's real-time insights and customizable alerts are one of their better features."

    What is our primary use case?

    For a company that doesn't already have an electronic data warehouse, has disjointed data, and wants to have a repository and analysis all in one unit, that is what Domo's target market is.

    What is most valuable?

    The places we use Domo the most have built-in data governance. Being able to define the data as it's coming in and keep those definitions constant, being able to show where the data is stored and how the data is processing in has been valuable. The cloud connections have been really handy. Being able to tap in and pull data from various data sources has been useful. The monitoring of how many credits we've consumed is also a good feature.

    Domo's real-time insights and customizable alerts are one of their better features. I really appreciate the alerts and identification of problems. We have to build that in addition when we move over to Sigma and put thought to it.

    What needs improvement?

    Domo is the premium option of all the choices. It has fancy features including a built-in chat program with the Buzz feature that no one uses.

    When I arrived about a year ago, we had 12 different ways to connect eight different data sources, which was not ideal. I've narrowed that down to using only two, and neither of them were Domo. There were better ways to do it. The capabilities are there, but it ended up being better to go with Fivetran or Azure Data Factory than to leverage Domo's built-in connections.

    Domo is capable of doing a write-back, but it isn't smooth. That's one feature that is lacking - the smoothness of the write-back feature.

    So that is where we may go back to Domo one day. I don't want to completely cut us off from ever using them because I think they may become the world leader. My concern is that we have to put all the data in their system and then we can use AI. That prevents us from being able to do anything outside of the Domo ecosphere. They limit what we're able to do.

    For how long have I used the solution?

    The first time I conducted a review of Domo was probably 2011, 2012 when it was first being developed.

    How are customer service and support?

    The support with Domo primarily directs users to look up solutions in their giant knowledge base, and they rely on the large number of free conversations. There is an AI solution. There is some support, especially if you're talking about leaving them, suddenly they become much more engaged in solving problems.

    In my case, I came in and everything had been set up before. Anything that was convoluted is really difficult to unwind, and there was a lot that was set up convoluted. The other problem is if you have too many admins, everyone can add data, and so the data can be added two or three times and become dependent in the format that it's in with the mechanizations of the data, their solution to ETL, being dependent on the formatting of each person and the way they added the data, and that can be a nightmare to unwind as well.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is the easiest thing to get into a total tangle-weave, similar to a cat's cradle nightmare. It is really easy to do, but difficult to do well.

    What was our ROI?

    The return on investment is there, but if we can do the same thing for $100,000 less, then it's not a good return investment compared to the other alternative.

    Which other solutions did I evaluate?

    We have opted to go away from Domo. We selected Sigma because of the price, along with our extensive use of input tables and Excel-focused sort of view.

    Currently, my team, which consists of only a handful of people, went to Domopalooza and saw their latest and greatest offerings. We can replicate all of that, so it makes sense for us to own our data and own our AI and to build it so that it functions.

    What other advice do I have?

    The review rating for this solution is 8 out of 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Ashutosh Abhishek - PeerSpot reviewer
    Consultant at Genpact - Headstrong
    MSP
    Top 20
    Real-time reporting streamlines decision-making but technical support could improve
    Pros and Cons
    • "The solution automates the planning processes and does it in real-time."
    • "The business rules behind the forms need improvement, and the total processing time should be enhanced with the help of proper commands, specifically regarding the execution time of existing rules."

    What is our primary use case?

    Oracle Planning and Budgeting Cloud streamlines the planning and budgeting forecasting of business functions.

    How has it helped my organization?

    In six months, our planning and bursting can go live for financials.

    The solution is part of the decision-making process, and when we are in good shape with real-time scenarios consolidated at group level, the decision-making is faster, providing clearer decisions with more robust data in these uncertain times.

    What is most valuable?

    The most helpful and useful features that Oracle Planning and Budgeting Cloud provides are real-time reports, narrative reports, and real-time bursting forecasting for business functions.

    The solution automates the planning processes and does it in real-time.

    What needs improvement?

    The business rules behind the forms need improvement, and the total processing time should be enhanced with the help of proper commands, specifically regarding the execution time of existing rules.

    For how long have I used the solution?

    I have been working with Oracle Planning and Budgeting Cloud for five years in a support project.

    What was my experience with deployment of the solution?

    Integration is available with the solution through data pipeline, though there are some challenges in the integration part, requiring proper mapping and the creation of data load rules.

    What do I think about the stability of the solution?

    The system takes more time currently since we may not have professionals available to handle the issues, making it more time-consuming.

    What do I think about the scalability of the solution?

    Deployment becomes straightforward when we finalize the level of balanced data in the source planning balance cubes, and with proper integration and mappings in place, we definitely get a good planning and bursting model for the whole group.

    How are customer service and support?

    The customer service is good, but it takes some time to respond, and I rate it 10 out of 10.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I explored Anaplan but did not get any opportunity there. Oracle is the biggest firm, so other reporting tools might come into Oracle's domain.

    What other advice do I have?

    Integrating narrative reporting helps the whole organization, allowing each person in the department to understand the flow.

    I was fortunate to get initiated in Oracle Planning and Budgeting Cloud first, as that was the first project where I was placed during campus placement from college.

    It is the best solution currently in the market, though it is mostly designed for bigger organizations.

    On a scale of 1-10, I rate Oracle Planning and Budgeting Cloud a 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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