Compare WatchGuard vs Zyxel

WatchGuard

Based on 142 reviews.

Zyxel

Based on 2 reviews.

Sample Customers

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

WatchGuard Firebox

22 reviews

Panda Security Adaptive Defense

11 reviews

WatchGuard Threat Detection and Response

4 reviews

Zyxel Unified Security Gateway

1 reviews

Top Industries

Comms Service Provider

32%

Computer Software Company

17%

Government

Wholesaler/Distributor

Comms Service Provider

42%

Computer Software Company

14%

Government

Real Estate/Law Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Abdul Malik Mohammed
Senior System Engineer at a tech services company
We use WatchGuard Intrusion Prevention Service to secure our servers. It's usually deployed to protect the whole...
Read full review of WatchGuard Intrusion Prevention Service »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
The big issue with data-loss protection is the end-to-end encryption between the user and whatever site they're...
Read full review of WatchGuard Data Loss Prevention »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
We use this solution to provide server and wireless device security to our customers.
Read full review of WatchGuard Secure Wi‑Fi »
Rui Barbosa
Director of Production & Support Engineering at Famasete Lda

Read full review of WatchGuard Application Control »
Anonymous User
IT at a manufacturing company
We primarily use the solution to protect our hardware.
Read full review of WatchGuard Gateway AntiVirus »

Review 1 of 5

Marco De Vries
System Administrator at a financial services firm
We primarily use the solution as a firewall and a router. We use it for freelancing.
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of Panda Security Adaptive Defense »
Jason Markle
IT Director at a healthcare company
I've only had to use their technical support twice in quite a few years, so it would be hard for me to rate. But they...
Read full review of WatchGuard Firebox »
Gevorg Harutyunyan
Software Developer, Head of IT Department at a tech vendor
The technical support is very bad. The price is very high, the response time is very long, and technical support does...
Read full review of WatchGuard XTM [EOL] »
Vatsal-Shah
Assistant Technical Manager at Bluefive Technologies (P) Ltd.
I haven't used their support.
Read full review of WatchGuard Intrusion Prevention Service »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Intrusion Prevention Service »
Santosh Thorwat
IT Head at Patil Group
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Kenneth Conklin
Owner at a tech services company
Excellent, although I have very little involvement with technical support, but when I did use technical support, the...
Read full review of WatchGuard XTM [EOL] »
Zinon Panagiotou
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of Panda Security Adaptive Defense »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
Anonymous User
Head of Information Technology
Customer Service: 6/10. Technical Support: 8/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Infrastructure and Security Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of WatchGuard XTM [EOL] »
Akhtarul Islam
CEO at Aveata Limited
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Reviewer93465
System Analyst at a transportation company
I have no complaints about WatchGuard's technical support. If you have a question, they answer it.
Read full review of WatchGuard Firebox »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »
Anonymous User
IT Security & Data Protection Manager at a healthcare company
The support from Panda Security Adaptive Defense could improve. They are not the most efficient. I rate the support a...
Read full review of Panda Security Adaptive Defense »
RajeshV1
Chief Executive Officer at esupport Solutions Pvt ltd
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Anonymous User
IT Management and owner at a tech services company
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
Anonymous User
Operations Manager at DLL Technologies
Their customer service is one of the best and is extremely knowledgeable about their products. They are very...
Read full review of WatchGuard Firebox »
Ron Cook
IT & Telecommunications at BAA
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Project Engineer at a tech services company
Customer Service: It's pretty good. Technical Support: It's very good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
Tech support has worked well for us. Most of their people are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Technician at a real estate/law firm
Their support is excellent.
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Joseph Redmond
Woodworker at Creative Woodworking NW
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of Panda Security Adaptive Defense »

Review 1 of 30

Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
IT Manager / Project Coordinator at a healthcare company
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 2

Technical Support

No Data Available

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