Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

58 reviews

Veeam Data Cloud for Microsoft 365

16 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

BDRSuite Backup & Replication

7 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

86%

Educational Organization

Retailer

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
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Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 4

Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
We install BDRSuite in Algeria and train customers to use the platform. We use it in our office to back up and...
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Review 1 of 1

Customer Service

Humberto Tahara
Senior Solution Architect Pre-Sales at Invent Cloud Soluções em Tecnologias Ltda
We have a support team in Brazil, and I know the people there. They provide excellent support in Portuguese, which is...
Read full review of Veeam Backup for Google Cloud »
Yilak Yigezu
CTO at united system integrators
The customer service is good although there can be a delay in response times.
Read full review of Veeam Data Platform »
DJIBRINE AGADJI
Ingénieur systèmes et réseaux at e-services
The support is good.
Read full review of Veeam Data Platform »
Ali Gursoy
IT Manager at Cobantur
I sometimes contact Veeam for some adjustments or updates. They get back to me in a reasonable time. I've also asked...
Read full review of Veeam Data Platform »
Salman Ahmed
Senior Manager at Habib Bank Ltd.
The customer service team is good.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never contacted customer service. A situation has never arisen where I have needed their support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the...
Read full review of Veeam Data Platform »
Anonymous User
IT Executive at a tech services company
I consider the solution's technical support to be excellent, perfect.
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Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
Everything went fairly smoothly from a technical point of view and from a point of view of implementation and other...
Read full review of Veeam Data Cloud for Microsoft 365 »
AngeESSAN
System & Infrastructure Consultant at CBI
I am highly dissatisfied with their customer support approach. When we face a certain issue, they simply provide a...
Read full review of Veeam Data Platform »
Wira Chinwong
Service Director at scsi co.,ltd
We've been in touch with technical support in the past and they have been very quick to respond to us. They are...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
TimGingell
Virtual Infrastructure at a government
Veeam's technical support is great, I've been using it for the past ten years.
Read full review of Veeam Data Platform »
Anonymous User
Senior Infrastructure Engineer at a tech services company
They have some of the best vendor support around. You can get through to an actual engineer who can help you rather...
Read full review of Veeam Data Platform »
Clifford Hutton
Senior Infrastructure Lead at a computer software company
Their support was very good when I needed support back in South Africa.
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Vivath Chan
Head Data Center and Cloud Infrastructure Unit at a financial services firm
The response time is quite slow and I have complained many times. But their technical skill is quite good. For most...
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h...
Read full review of Veeam Data Platform »
Anonymous User
Systems Analyst at a hospitality company
Customer Service: The customer service with Veeam is great. One of the best I have ever had to deal with. Technical...
Read full review of Veeam Data Platform »
Anonymous User
System Administrator at a tech services company
I have been in contact with technical support and they are very good.
Read full review of Veeam Data Platform »
Anonymous User
Chief Technology Officer at a computer software company
We needed some technical support at the start. It was good. Here in Brazil, they are from Brazil and they have helped...
Read full review of Veeam Data Platform »
Carlos-Alvarez
Director of Information Technology and Communications at Enertotal sa esp
Technical support is good. I would rate them an eight out of ten.
Read full review of Veeam Data Platform »
Anonymous User
Key Customer Manager at a tech vendor
Technical support is fine. They are helpful and responsive. We're satisfied with the level of service they provide.
Read full review of Veeam Data Platform »
Anonymous User
Technical Architect at a government
Customer Service: It's excellent. Technical Support: Veeam’s technical support is very good, and their responsiveness...
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a tech services company
Customer Service: They have taken care of our needs, and been there each step of the way for us, so I would rate it...
Read full review of Veeam Data Platform »
Anonymous User
Group Product Specialist at a wholesaler/distributor
The technical support is good, although there are very few complaints. Issues are normally resolved within 24 to 72...
Read full review of Veeam Data Platform »
Anonymous User
Systems Engineer at a financial services firm
I need to give them 10/10. All the cases are resolved in the time they give.
Read full review of Veeam Data Platform »
Patrick Lapre
IT Manager/System Admin at Sprague Europe
I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved...
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Sergey Erin
Director of Business Development at lancloud
I would rate them an eight out of 10.
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Anonymous User
Hosting Specialist at a energy/utilities company
I would rate Veeam's support as a nine overall. Tier one support can be weak, but tier two is excellent. We often...
Read full review of Veeam Data Platform »
Dieudonne Nsabimana
Presales Solutions Architect at Win S.A.
The technical support services have always been good.
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Anonymous User
Engineer
I've not yet had to use their tech support.
Read full review of Veeam Data Platform »

Review 1 of 30

Forrest Wu
Sr. Specialist, IT at 01 communique
I'd like to get quicker technical support for urgent issues. Sometimes, it took longer than I expected. For example,...
Read full review of BDRSuite Backup & Replication »
Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
You get one year of customer support with your license, but I feel there is no need to renew it because the product...
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Anand Davda
Managing Director at Red Chip Solutions
The technical support is responsive. I would like them to provide the details of our scheduled calls at least 15...
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Adrian Vergin
Systems Consultant at TCM Solutions
I've interacted with them on one or two occasions. They were fast, and they got quite a few people involved right off...
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Richard Goward
IT Administrator at a wellness & fitness company
I run into the problem of their chat service not being available frequently. I like chat as it is quick. When it is...
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Anonymous User
Network Administrator at a non-profit
Support is very important. But sometimes they respond to me four hours after I contact them, maybe more. I would like...
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Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
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Anonymous User
Manager Infrastructure and Applications at a tech services company
From both the sales and technical support standpoint, they have been great. They have helped out to the extent that...
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RakeshKumar11
Project Manager at TMI DUBAI
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
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Reviewer93746
Owner at a consultancy
For the issues that I've had, the tech support has been very good. I've had no complaints and they've been very...
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Anonymous User
CEO at a tech services company
Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We...
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Shakeel Ahmed
IT Infrastructure Team Lead at a government
Technical support is good. Whenever I raise a ticket they reply in a timely fashion.
Read full review of BDRSuite Backup & Replication »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRSuite Backup & Replication »
MuhammadFarid
Founder and GM at Go Live
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
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Radu Stanila
IT Director at a financial services firm
Their support is great. I think they work 24 hours a day. I get a very quick turnaround time from them no matter the...
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Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
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Anonymous User
IT Consultant at a tech services company
Customer Service: Extremely Poor. There were no real SLA's available and when we tried to contact our Account Manager...
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Anonymous User
IT Director at a retailer
The individual with whom I have been in contact is competent, but the support team responsible for reading emails is...
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Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
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Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
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BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
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Hasni Guetaff
Director of Technology at a wholesaler/distributor
I would give tech support a score of nine out of ten, which is almost perfect for me.
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Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
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Anonymous User
President at DirectNetworks, Inc.
As with any technology based product, there are times when assistance is needed to configure, update, or troubleshoot...
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Anonymous User
Project Manager at a manufacturing company
Vembu team is giving excellent support to us. They provide 24/7 support. We can reach out to them at any point in...
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Anonymous User
Technical Architect at a tech services company
Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The...
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John Demattia
Director of IT at MTSI, Inc.
The other thing that stands out, while it isn't a feature per se, is support. Any time we have a question, whether we...
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Anonymous User
CTO at a tech services company
The support from Vembu is very, very good. These guys have saved my life two or three times.
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Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
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Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
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Review 1 of 30

Technical Support

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