Compare Veeam Software vs Vembu Technologies

Veeam Software

Based on 597 reviews.

Vembu Technologies

Based on 66 reviews.

Latest Research

Buyer's Guide

BDRShield vs. Veeam Data Platform

December 2025

BDRShield vs. Veeam Data Platform

Updated: December 2025

Buyer's Guide

BDRShield vs. Veeam Data Cloud for Microsoft 365

May 2023

BDRShield vs. Veeam Data Cloud for Microsoft 365

Updated: May 2023

Buyer's Guide

BDRShield vs. Veeam Data Platform

December 2025

Veeam Data Platform vs. BDRShield

Updated: December 2025

Sample Customers

BDRShield

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

Popular Solutions

Veeam Data Platform

38 reviews

Veeam Data Cloud for Microsoft 365

14 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

BDRShield

6 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Computer Software Company

86%

Educational Organization

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Rodrigo Hernandez
Head Cloud Services (Infra & Systems) at a tech services company
My main use case for Veeam Backup for AWS is to make a VM backup from my cloud to Veeam, which I use day-to-day.
Read full review of Veeam Backup for AWS »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

No Data Available

Customer Service

Mark Torpy
Data Protection Specialist at a tech vendor
Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and...
Read full review of Veeam Data Platform »
BartHeungens
IT Specialist at a tech services company
I have not used technical support while using Veeam ONE, but for other products from Veeam I have, and I am happy...
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at a comms service provider
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
Emthias Abdul Salam
Technical Manager at a tech consulting company
Generally, what we have noticed with Veeam support is that it's getting worse. We have to resolve this by ourselves,...
Read full review of Veeam Data Platform »
Łukasz Łęcki
Młodszy Administrator IT at a computer software company
The support of Veeam Cloud Connect is not easy at times. Sometimes the support can be quick and sometimes take a...
Read full review of Veeam Cloud Connect [EOL] »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at a tech services company
Technical support is very effective. They respond quickly, faster than Dell.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at a tech services company
Customer service and support are satisfactory. Support is engaging, and I can rate it a ten out of ten.
Read full review of Veeam Backup for Google Cloud »
Oola Opiyo
Senior Engeneer at a tech services company
I have not encountered customer service and support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Sothon LIM
IT at a construction company
When I create a ticket, Veeam's technical support directs me to its L2 support. I rate the technical support a four...
Read full review of Veeam Data Platform »
Anonymous User
Key Customer Manager at a tech vendor
Technical support is fine. They are helpful and responsive. We're satisfied with the level of service they provide.
Read full review of Veeam Data Platform »
Serge Schepers
Solution Consultant & System Engineer at a tech company
Up until now, I haven't had to log a ticket with Cloud Connect directly. I have logged tickets in the past with Veeam...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Backup Engineer at a tech services company
We are very satisfied with Veeam's technical support.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Technical Marketing Engineer
Customer Service: The level of customer service has actually improved over the years. Rather than a level 1 support...
Read full review of Veeam Data Platform »
JanStibor
IT Solution Architect at a manufacturing company
The support is quite responsive and fast. It depends on what kind of support package you have paid for, but...
Read full review of Veeam Data Platform »
Nivendran NAir
Solutions Architect at a computer software company
We have premier support with Veeam and they're very good.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
manager technique at a consumer goods company
The technical support is good.
Read full review of Veeam Data Platform »
Anonymous User
Network Engineer at a financial services firm
Customer Service: Never had to use them – that’s a good sign. Technical Support: Never had to use them – that’s a...
Read full review of Veeam Data Platform »
Simon O'Sullivan
Senior VP at a computer software company
Our guys have probably talked to support from time to time, but I haven't seen any issues raised about it or anything...
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Engineer at a tech vendor
I didn't use the technical support directly, but the guys reporting to me did. I believe they were fairly...
Read full review of Veeam Data Platform »
Anonymous User
Technical Operations Team Lead - EU at a tech services company
I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly...
Read full review of Veeam Data Platform »
Hairulnizam .
Solutions Consultant at a tech services company
Technical support is okay. They are the same as other technical support systems all over the world where you go to...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Customer IT Services implementation at a tech services company
Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but...
Read full review of Veeam Data Platform »
Anonymous User
Domain architect at a financial services firm
In South Africa, the technical support is average. They should respond more quickly and be more customer friendly....
Read full review of Veeam Data Platform »
Anonymous User
Technical Lead & ICT Senior Infrastructure Engineer at a tech services company
Customer Service: 1 to 10, I give an 8. Technical Support: 1 to 10, I give an 8.
Read full review of Veeam Data Platform »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is excellent. If you're on the right support level, they provide a solution immediately. They...
Read full review of Veeam Data Platform »
Anonymous User
IT Senior Systems Engineer at a tech vendor
Customer Service: Very good. Technical Support: Very good.
Read full review of Veeam Data Platform »
Anonymous User
IT manager at a wholesaler/distributor
Customer Service: 5/5 Technical Support: 5/5
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: 10/10 - Very fast answer and follow up. Technical Support: 10/10.
Read full review of Veeam Data Platform »
Ismail Kücük
IT System Engineer at a wholesaler/distributor
The customer support is outstanding. Whenever I open a case, there is always a prompt and highly effective real-time...
Read full review of Veeam Data Platform »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.
Read full review of Veeam Data Platform »

Review 1 of 30

Forrest Wu
Sr. Specialist, IT at a non-profit
I would rate the technical support as eight or nine (out of 10). I would like them to improve their response rate.
Read full review of BDRShield »
Forrest Wu
Sr. Specialist, IT at a non-profit
I'd like to get quicker technical support for urgent issues. Sometimes, it took longer than I expected. For example,...
Read full review of BDRShield »
Adrian Vergin
Systems Consultant at a tech vendor
I've interacted with them on one or two occasions. They were fast, and they got quite a few people involved right off...
Read full review of BDRShield »
Klauber Walz Rocha
Owner \ CTO at a consultancy
We've been very impressed with the technical support team. They've consistently provided excellent assistance...
Read full review of BDRShield »
Anonymous User
Project Manager at a manufacturing company
Vembu team is giving excellent support to us. They provide 24/7 support. We can reach out to them at any point in...
Read full review of BDRShield »
Rajkumar Neelakantan
IT Director at a marketing services firm
Support is very good. When you call them or send out a support email, immediately someone responds. It’s really good....
Read full review of BDRShield »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
Read full review of BDRShield »
Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
Read full review of BDRShield »
Anonymous User
CTO at a tech services company
The support from Vembu is very, very good. These guys have saved my life two or three times.
Read full review of BDRShield »
Radu Stanila
IT Director at a financial services firm
Their support is great. I think they work 24 hours a day. I get a very quick turnaround time from them no matter the...
Read full review of BDRShield »
Anonymous User
IT Specialist at a hospitality company
Working with technical support was challenging due to the time zone difference as they are located overseas, but...
Read full review of BDRShield »
JonathanBrown
Owner at a engineering company
I would rate technical support at one out of ten. I don't even know why they have a tech support phone number because...
Read full review of BDRShield »
BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
Read full review of BDRShield »
Anonymous User
IT Director
Tech support is good.
Read full review of BDRShield »
Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
Read full review of BDRShield »
Stuart Conner
Director of IT at a healthcare company
The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with....
Read full review of BDRShield »
Anonymous User
Network Administrator at a non-profit
Support is very important. But sometimes they respond to me four hours after I contact them, maybe more. I would like...
Read full review of BDRShield »
Anonymous User
Senior Architect at a tech company
Technical support gets an A-plus.
Read full review of BDRShield »
Anonymous User
IT Consultant at a tech services company
Customer Service: Extremely Poor. There were no real SLA's available and when we tried to contact our Account Manager...
Read full review of BDRShield »
Anonymous User
IT Director at a retailer
The individual with whom I have been in contact is competent, but the support team responsible for reading emails is...
Read full review of BDRShield »
Isaac K.
Network Engineer at a manufacturing company
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
Read full review of BDRShield »
MuhammadFarid
Founder and GM at a tech services company
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
Read full review of BDRShield »
Richard Goward
IT Administrator at a wellness & fitness company
I run into the problem of their chat service not being available frequently. I like chat as it is quick. When it is...
Read full review of BDRShield »
Richard Voorheis
Software Test Engineer at a tech vendor
Their technical support is very good to work with, as they are able to propose alternate solutions to problems that...
Read full review of BDRShield »
Assad Ali
Owner at a tech services company
The technical support's response time was okay. I had to wait several hours for a response, but that was probably...
Read full review of BDRShield »
RakeshKumar11
Project Manager at a consultancy
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
Read full review of BDRShield »
Anonymous User
Network Manager at a tech services company
Technical support was very good. We engaged them. They did respond very quickly. We were able to get them in and work...
Read full review of BDRShield »
WaqarAzeem
IT Manager at a healthcare company
The technical support is good.
Read full review of BDRShield »
Anonymous User
Senior IT Technician at a tech company
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
Read full review of BDRShield »
Anonymous User
Technical Architect at a tech services company
Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The...
Read full review of BDRShield »

Review 1 of 30

Technical Support

No Data Available

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