Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

59 reviews

Veeam Data Cloud for Microsoft 365

16 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

BDRSuite Backup & Replication

6 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Computer Software Company

86%

Educational Organization

Retailer

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS is to provide backup solutions for virtual machines running Windows.
Read full review of Veeam Backup for AWS »

Review 1 of 4

Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
We install BDRSuite in Algeria and train customers to use the platform. We use it in our office to back up and...
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Review 1 of 1

Customer Service

MOHAMEDTALIB
Director at NVIT
Veeam provides decent customer service.
Read full review of Veeam Data Platform »
Emil Heinemann
IT Manager at Cerberus IT Solutions
I have no issues with technical support. They have been helpful and responsive and I am satisfied with the level of...
Read full review of Veeam Data Platform »
Mostafa Atrash
Sr. Enterprise Solutions Engineer at Palpay
The technical support team is good.
Read full review of Veeam Data Platform »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
Technical support is good. They're very responsive. It depends on the timezone responding, but I usually get a...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
Technical support is fine. We always get an answer, and we get a quick response. We are satisfied with their level of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Project Manager at renaissance group
In previous times, we were getting technical support from the Veeam team directly from their Los Angeles office and...
Read full review of Veeam Data Platform »
Atul Dond
Sr. Executive Admin at a tech consulting company
We've been satisfied with the level of support we get from technical support. They are helpful and responsive....
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KEREM CEBI
Director of Professional Services | Senior Solution Architect | Trainer at a tech services company
We've been in touch with technical support. We find them to be helpful and responsive. They are also kind. We do not...
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Anonymous User
Consultant at a tech services company
Customer Service: It's good but comparing to VMware and Microsoft they lack little behind. Technical Support: It's...
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Kevin Heron
Technical Operations Manager at Ocient, Inc.
Customer service was great, they responded very quickly. There is also a lot of information available on Youtube and...
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Anonymous User
HBT ICT & Cybersecurity Operations | ICT Infrastructure & Remote Operations Manager at a tech vendor
Technical support is excellent.
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Anonymous User
Support Services Manager
Customer Service: 9/10. Technical Support: 8/10.
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Anonymous User
Senior IT Systems Administrator at a energy/utilities company
Technical support is not so good: * Communication issues due to language differences * Slow responses
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Anonymous User
IT consaltant at a tech services company
Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support...
Read full review of Veeam Data Platform »
Wira Chinwong
Service Director at scsi co.,ltd
We've dealt with technical support in the past and it has been great. We have no complaints. They are very quick to...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Systems Engineer / System Administrator at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Veeam Data Platform »
Anonymous User
President & CEO at a tech services company
Customer Service: The level of customer support is excellent. Technical Support: The support personnel are very...
Read full review of Veeam Data Platform »
Anonymous User
Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company
Customer Service: Good. Technical Support: Excellent.
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support in Veeam is good. It usually doesn't fail you. If you face any issues, the response times are good...
Read full review of Veeam Data Cloud for Microsoft 365 »
Chen Bar Sinai
HR Manager at a manufacturing company
I haven't had any issues with technical support. I'm using a third-party for support and it is working well. In...
Read full review of Veeam Data Platform »
Anonymous User
Network Consultant at a tech services company
Customer Service: Excellent. Calling tech support and getting routed to a tech is quite fast. Technical Support:...
Read full review of Veeam Data Platform »
KimYong Lim
Senior System Administrator at NMB Singapore Ltd
I would rate Veeam ONE's technical support a four out of five.
Read full review of Veeam Data Platform »
Seniorinfraeng67
Senior Infrastructure Engineer at a logistics company
I have used the technical support a few times and they've been reasonably helpful.
Read full review of Veeam Data Cloud for Microsoft 365 »
Tamer Hossam
Applications section Head at Raya Integration
They respond quickly in most cases. However, in some instances, there is back-and-forth communication between Veeam...
Read full review of Veeam Data Platform »
SolutionsEng362
Solutions Engineer at a tech company
So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a non-profit
Customer Service: Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V...
Read full review of Veeam Data Platform »
Joel Appleton
Corporate Solutions Engineer at compulab
We don't use the Veeam support service regularly.
Read full review of Veeam Data Platform »
Simon O'Sullivan
Senior VP at Maxava
Our guys have probably talked to support from time to time, but I haven't seen any issues raised about it or anything...
Read full review of Veeam Data Platform »
Anonymous User
Domain architect at a financial services firm
In South Africa, the technical support is average. They should respond more quickly and be more customer friendly....
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Anonymous User
ABP Food Group Infrastructure team lead at a retailer
Their technical support could be better. I will often find a solution to a problem before they get back to me. If...
Read full review of Veeam Agent for Linux [EOL] »

Review 1 of 30

Forrest Wu
Sr. Specialist, IT at 01 communique
I'd like to get quicker technical support for urgent issues. Sometimes, it took longer than I expected. For example,...
Read full review of BDRSuite Backup & Replication »
Forrest Wu
Sr. Specialist, IT at 01 communique
I would rate the technical support as eight or nine (out of 10). I would like them to improve their response rate.
Read full review of BDRSuite Backup & Replication »
Adrian Vergin
Systems Consultant at TCM Solutions
I've interacted with them on one or two occasions. They were fast, and they got quite a few people involved right off...
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Anonymous User
IT Director
Tech support is good.
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Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
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Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
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Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
Read full review of BDRSuite Backup & Replication »
Anonymous User
CTO at a tech services company
The support from Vembu is very, very good. These guys have saved my life two or three times.
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Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
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Shakeel Ahmed
IT Infrastructure Team Lead at a government
Technical support is good. Whenever I raise a ticket they reply in a timely fashion.
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RakeshKumar11
Project Manager at TMI DUBAI
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
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Anonymous User
Project Manager at a manufacturing company
Vembu team is giving excellent support to us. They provide 24/7 support. We can reach out to them at any point in...
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Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
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Isaac K.
Network Engineer at CPM Roskamp
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
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WaqarAzeem
IT Manager at Kuwait Medical International
The technical support is good.
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Anonymous User
Network Engineer at a tech services company
I would give technical support a five out of 10, because we've had issues in the past where calls haven't been...
Read full review of BDRSuite Backup & Replication »
Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
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Anonymous User
InfoSec Manager at a computer software company
We haven't had to contact technical support yet.
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Stuart Conner
Director of IT at a healthcare company
The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with....
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Tony Ashvanian
IT Director at Boom Logic
I contacted BDRSuite support during deployment because I had a few questions about using the high availability...
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Anonymous User
Technical Architect at a tech services company
Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The...
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Assad Ali
Owner at Ali Network Solutions
The technical support's response time was okay. I had to wait several hours for a response, but that was probably...
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Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
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Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
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BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
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Anonymous User
Consultant at heXel
Technical support is 7/10, on average. They could make it better by improving the speed of responses. Sometimes,...
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Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
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Anonymous User
IT Consultant at a tech services company
The technical support has been good. They have been dedicated to resolving issues.
Read full review of BDRSuite Backup & Replication »
Radu Stanila
IT Director at a financial services firm
Their support is great. I think they work 24 hours a day. I get a very quick turnaround time from them no matter the...
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Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
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Review 1 of 30

Technical Support

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