Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

64 reviews

Veeam Data Cloud for Microsoft 365

16 reviews

Veeam Agent for Microsoft Windows [EOL]

1 reviews

BDRSuite Backup & Replication

9 reviews

Top Industries

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

87%

Retailer

Educational Organization

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 5

Tony Ashvanian
IT Director at Boom Logic
My company uses BDRSuite to back up our workflows from machines to the cloud. We also use it to back up files and...
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Review 1 of 1

Customer Service

Mohamed El-Sherbini
IT Manager at Mada Insurance
The support from Veeam Backup Replication could improve. I rate the support from Veeam Backup Replication a four out...
Read full review of Veeam Data Platform »
Ozgur-Ekinci
Technical Operations Manager at BTSERVISI
The technical support is very good.
Read full review of Veeam Data Platform »
BasemIsmail
Business Development Specialist at a tech services company
Our technical team communicates with Veeam's tech support, and I communicate with the sales and presales solution...
Read full review of Veeam Backup for Google Cloud »
Salman Ahmed
Senior Manager at Habib Bank Ltd.
The customer service team is good.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Sr. Systems Engineer
Customer Service: Excellent customer service. I have mostly dealt with tech support. Technical Support: Excellent....
Read full review of Veeam Data Platform »
Haris Ikram
Assistant Manager-Network/Systems at a financial services firm
I'm satisfied with Veeam's technical support. Normally, we are able to solve issues ourselves, but if we have any...
Read full review of Veeam Data Platform »
Brian Lippold
Network Administrator at BROCKPORT CENTRAL SCHOOL DISTRICT
They don't have a dedicated support person for you, like ExaGrid, but their support is decent.
Read full review of Veeam Data Platform »
Anonymous User
Network Operations Manager at a educational organization
That ReFS issue was one of the things that I had with technical support. For the most part they have been very...
Read full review of Veeam Data Platform »
Per Martin Haddeland
Senior Engineer at Inland Norway University of Applied Sciences
Technical support is helpful. However, we are not using the support very often. We have talked with the sellers and...
Read full review of Veeam Data Cloud for Microsoft 365 »
BarleMakumba
IT manager at a tech services company
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the...
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Unfortunately, when we ask for assistance, often technical support also does not know what is happening. From my...
Read full review of Veeam Agent for Linux [EOL] »
Alexey Parakhnevich
IT Engineer at Softline
I have not used their support for Veeam ONE, but I have used it for Veeam Backup and Replication tasks. I have had...
Read full review of Veeam Data Platform »
AhmedAZZAM
Senior IT Consultant at société de services et d'ingénierie en informatique
I've had some previous experience with technical support, and I don't really have any complaints. They were...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a manufacturing company
Technical support is okay. We're satisfied with the level of service we're provided.
Read full review of Veeam Data Platform »
Anonymous User
Data Center Operations Manager at a financial services firm
Customer Service: 2/10. Technical Support: 2/10.
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a healthcare company
Customer Service: The customer service is excellent! Technical Support: Technical support is fantastic. Not only do...
Read full review of Veeam Data Platform »
Anonymous User
IT Admin at a financial services firm
Customer service is awesome.
Read full review of Veeam Data Platform »
Anonymous User
Senior Presales Engineer at a comms service provider
I have not contacted technical support.
Read full review of Veeam Data Platform »
Anonymous User
Technical Consultant at a tech services company
The technical support services are good. However, the response time could be better.
Read full review of Veeam Data Platform »
reviewer982619
Architect at a recreational facilities/services company
We had issues with the technical support. We had a very good response for some incidents and a very bad one for other...
Read full review of Veeam Data Platform »
Shahul Hameed
Senior Data Center Administrator at a manufacturing company
Technical support is amazing.
Read full review of Veeam Data Platform »
Anonymous User
Sr. System Engineer at a energy/utilities company
Customer Service: 10/10. Technical Support: 10 but we haven't really used it.
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a energy/utilities company
Customer Service: I would rate the customer service as a 4/5. Technical Support: I would rate technical support a 5/5.
Read full review of Veeam Data Platform »
Leticia Espinosa
Systems Recovery Specialist at a legal firm
The technical support is responsive, however, there have been times when we have had problems, but the technical...
Read full review of Veeam Data Platform »
Anonymous User
CEO
Customer Service: Rating in level from 1-10 where 10 is the best i would rate it 10. Technical Support: Rating in...
Read full review of Veeam Data Platform »
Reinhard Geißler
CEO at a educational organization
Technical support from Veeam is great. You don't want to have an issue, however, if you do, they can help you really...
Read full review of Veeam Data Platform »
Maksim Vedernikov
Quality engineer of the 1st category at Modern Expo
I am absolutely satisfied with technical support. We benefit from it completely. Its multi-lingual character is...
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a comms service provider
The customer service and support are very good. It's one of Veeam's key distinguishing points. So long as you...
Read full review of Veeam Data Platform »
Anonymous User
Freelance IT Consultant at a tech consulting company
Customer Service: It's good. Technical Support: It's poor for certain issues (with the Veeam One product, the guys...
Read full review of Veeam Data Platform »
Patrick Lapre
IT Manager/System Admin at Sprague Europe
I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved...
Read full review of Veeam Data Platform »

Review 1 of 30

Anand Davda
Managing Director at Red Chip Solutions
The technical support is responsive. I would like them to provide the details of our scheduled calls at least 15...
Read full review of BDRSuite Backup & Replication »
Forrest Wu
Sr. Specialist, IT at 01 communique
I'd like to get quicker technical support for urgent issues. Sometimes, it took longer than I expected. For example,...
Read full review of BDRSuite Backup & Replication »
ArtGrasso
Systems Business Manager at a construction company
The problem that I really had — and it was not the product — is that when I called in, the phone system is a negative...
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Anonymous User
CEO at a tech services company
Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We...
Read full review of BDRSuite Backup & Replication »
Rajkumar Neelakantan
IT Director at a marketing services firm
Support is very good. When you call them or send out a support email, immediately someone responds. It’s really good....
Read full review of BDRSuite Backup & Replication »
Anonymous User
Technical Architect at a tech services company
Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Engineer at a tech services company
I would give technical support a five out of 10, because we've had issues in the past where calls haven't been...
Read full review of BDRSuite Backup & Replication »
JonathanBrown
Owner at a engineering company
I would rate technical support at one out of ten. I don't even know why they have a tech support phone number because...
Read full review of BDRSuite Backup & Replication »
BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
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Shakeel Ahmed
IT Infrastructure Team Lead at a government
Technical support is good. Whenever I raise a ticket they reply in a timely fashion.
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Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
Read full review of BDRSuite Backup & Replication »
Isaac K.
Network Engineer at CPM Roskamp
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
Read full review of BDRSuite Backup & Replication »
Stuart Conner
Director of IT at a healthcare company
The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with....
Read full review of BDRSuite Backup & Replication »
Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
Read full review of BDRSuite Backup & Replication »
Dan Bradshaw
IT at a religious institution
I have enjoyed the support. They're very quick in turning around solutions for the issues and problems that I have...
Read full review of BDRSuite Backup & Replication »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
Read full review of BDRSuite Backup & Replication »
Ben Grant
Lead Computer Technician
Every time I have called, I've had good tech support.
Read full review of BDRSuite Backup & Replication »
Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Specialist at a hospitality company
Working with technical support was challenging due to the time zone difference as they are located overseas, but...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director at a retailer
The individual with whom I have been in contact is competent, but the support team responsible for reading emails is...
Read full review of BDRSuite Backup & Replication »
Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
Read full review of BDRSuite Backup & Replication »
MuhammadFarid
Founder and GM at Go Live
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Project Manager at a manufacturing company
Vembu team is giving excellent support to us. They provide 24/7 support. We can reach out to them at any point in...
Read full review of BDRSuite Backup & Replication »
RakeshKumar11
Project Manager at TMI DUBAI
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
Read full review of BDRSuite Backup & Replication »
Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
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Anonymous User
Network Administrator at a non-profit
Support is very important. But sometimes they respond to me four hours after I contact them, maybe more. I would like...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
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Niels Jensen
Owner at DataMate
I have contacted support several times. They are absolutely fantastic. It's very easy to get support. They reach out...
Read full review of BDRSuite Backup & Replication »

Review 1 of 30

Technical Support

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