Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

50 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

BDRSuite Backup & Replication

6 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Computer Software Company

88%

Educational Organization

Retailer

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
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Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at Aksoy
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS is to provide backup solutions for virtual machines running Windows.
Read full review of Veeam Backup for AWS »

Review 1 of 5

Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
We install BDRSuite in Algeria and train customers to use the platform. We use it in our office to back up and...
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Review 1 of 1

Customer Service

Sandy Tootleman
Area Practice Director at ePlus Technology
Their support is good. We never had a problem. They are always reachable and able to answer. The engineers we deal...
Read full review of Veeam Data Platform »
Vijaybhaskar P
Asst Manager - Electrical at CtrlS Datacenters Ltd
Support could be better.
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MichaelHarvey
Solutions Architect at a tech services company
The support from Veeam ONE is excellent.
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Joshua Abello
SAP Sub-Infrastructure Manager at Shalom S.A.
The technical support is very good and they are very responsive.
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Anas Kunnathiyil
Senior Information Technology Specialist at Ultimate Motors
The solution’s technical support is good.
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Adriano-Simao
Chief Technology Officer at Triana Business Solutions Lda
Technical support is very good. They're very interactive and you can tell they care. When we need them, it's very...
Read full review of Veeam Agent for Linux [EOL] »
HenryAragon
Storage Administrator at a insurance company
The support has been outstanding, so that's a ten out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Joel Negrão Moreira
Presales Storage Solution Architect at Hewlett Packard Enterprise
Veeam's technical support is good, I'm not aware of any big issues with it.
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See Keong Yau
Project Manager at Alphamatic Systems
Often, when we deal with support teams, they just send us the link to the KB for troubleshooting.
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Anonymous User
IT Manager at a insurance company
We haven't really needed to contact customer service.
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Anonymous User
Owner
The technical support is great.
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Enayat Galsulkar
Senior Information Security Consultant at Future Telecom
The technical support is very slow — their response time is very slow. If I raise a ticket, they should quickly...
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Anonymous User
IT Manager at a manufacturing company
Technical support is okay. We're satisfied with the level of service we're provided.
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Likesh Shrestha
System Administrator at a financial services firm
Technical support is good. It's awesome. Still, we can't get the right solution at the right time. If I'm asking...
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Anonymous User
Server Administrator III at a university
I would rate the tech support an eight out of ten. It needs improvement.
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a non-profit
Customer Service: Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V...
Read full review of Veeam Data Platform »
Shay Hyams
Pre-sales Engineer at Dorcom
Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with.
Read full review of Veeam Data Cloud for Microsoft 365 »
Barna Kosa
IT Services Manager at a tech services company
The technical support is excellent. It's one of the best I've met so far.
Read full review of Veeam Data Platform »
JanStibor
IT Solution Architect at Altopro
The support is pretty fast. Our experience was quite good.
Read full review of Veeam Agent for Linux [EOL] »
Glauk Hoxha
CTO at VIRTUO NTSH
We don't use technical support very much, however, my sense is they're okay. I cannot say something more precise, as...
Read full review of Veeam Data Platform »
Anonymous User
Information Technology Manager
Customer Service: The customer service has been outstanding. We typically use a reseller for most purchases,including...
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Anonymous User
Architect
5/5. Good Pre-sales and sales team. Always available (and fast) when needed.
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Anonymous User
Support Services Manager
Customer Service: 9/10. Technical Support: 8/10.
Read full review of Veeam Data Platform »
Anonymous User
Sr. System Engineer at a energy/utilities company
Customer Service: 10/10. Technical Support: 10 but we haven't really used it.
Read full review of Veeam Data Platform »
Anonymous User
Database Administrator / Database Architect at a manufacturing company
I have a systems admin who maybe has reached out to technical support in the past. I have not, personally. I find my...
Read full review of Veeam Data Platform »
Clifford Hutton
Senior Infrastructure Lead at a computer software company
Their support was very good when I needed support back in South Africa.
Read full review of Veeam Data Platform »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
We have not contacted the support often, the solution has been operating well.
Read full review of Veeam Data Platform »
Anonymous User
Product Manager - Netapp at a computer software company
I have contacted them, and they are good.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Information Systems Infrastructure Manager at a comms service provider
Technical support is okay. They could be more customer-friendly.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Senior Solution Architect at a comms service provider
I never had to create a support ticket for this solution.
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 30

Adrian Vergin
Systems Consultant at TCM Solutions
I've interacted with them on one or two occasions. They were fast, and they got quite a few people involved right off...
Read full review of BDRSuite Backup & Replication »
Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
You get one year of customer support with your license, but I feel there is no need to renew it because the product...
Read full review of BDRSuite Backup & Replication »
Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
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Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
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Klauber Walz Rocha
Owner \ CTO at GREG PAULINO AND ASSOCIATES
We've been very impressed with the technical support team. They've consistently provided excellent assistance...
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Stuart Conner
Director of IT at a healthcare company
The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with....
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BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
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JonathanBrown
Owner at a engineering company
I would rate technical support at one out of ten. I don't even know why they have a tech support phone number because...
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Dennis Skaltsis
WebFOCUS Senior Consultant at a healthcare company
Their technical support is excellent. The speed at which those guys are replying is like chatting through email. They...
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Anonymous User
Second Line / Drifttekniker at a tech services company
Technical support is excellent.
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Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
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Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
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Madhu K Menon
Consultant at Kwan Envrionmental Solutions India Pvt Ltd
I am happy with the technical support. Whenever I have contacted them, I have received the results that I was looking...
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Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
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Niels Jensen
Owner at DataMate
I have contacted support several times. They are absolutely fantastic. It's very easy to get support. They reach out...
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Anonymous User
Manager Infrastructure and Applications at a tech services company
From both the sales and technical support standpoint, they have been great. They have helped out to the extent that...
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Anonymous User
IT Director
Tech support is good.
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Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
Read full review of BDRSuite Backup & Replication »
Isaac K.
Network Engineer at CPM Roskamp
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
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Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
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Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
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Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
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RakeshKumar11
Project Manager at TMI DUBAI
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
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MuhammadFarid
Founder and GM at Go Live
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
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Anonymous User
IT Consultant at a tech services company
The technical support has been good. They have been dedicated to resolving issues.
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Anonymous User
CTO at a tech services company
The support from Vembu is very, very good. These guys have saved my life two or three times.
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Anonymous User
President at DirectNetworks, Inc.
As with any technology based product, there are times when assistance is needed to configure, update, or troubleshoot...
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Reviewer93746
Owner at a consultancy
For the issues that I've had, the tech support has been very good. I've had no complaints and they've been very...
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John Demattia
Director of IT at MTSI, Inc.
The other thing that stands out, while it isn't a feature per se, is support. Any time we have a question, whether we...
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Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
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Review 1 of 30

Technical Support

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