Compare Valimail vs WatchGuard

Valimail

WatchGuard

Based on 205 reviews.

Sample Customers

Valimail Monitor

Splunk

Popular Solutions

WatchGuard Firebox

15 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

4 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

11%

Retailer

Government

Computer Software Company

14%

Comms Service Provider

12%

Hospitality Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
IT System Support Administrator at a non-profit
We centrally control all our end-user devices, maintaining patches.
Read full review of Panda Adaptive Defense 360 »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »

Review 1 of 5

Customer Service

No Data Available

Katyan Roach
Network Administrator at a government
We have had a good experience with customer service and support.
Read full review of Panda Adaptive Defense 360 »
Nadeem Abdulla
Assistant Manager IT Infrastructure at a manufacturing company
WatchGuard's technical support is okay, but they could do more to push knowledge so the customer could solve their...
Read full review of WatchGuard Firebox »
Juan Ramón López Ruiz
IT Managing Partner at Estrategia y Tecnologia Tho
The technical support is not good because they must receive many emails and information. Also, the response is not good.
Read full review of Panda Adaptive Defense 360 »
Isaac Shemaria
Co-Founder at OptiSec Zero Trust Security
I rate the technical support a nine out of ten.
Read full review of WatchGuard EPDR »
ümit Yasin Karakurt
Company Owner at SCI Bilişim
When trying to contact the product's technical support team, it turns out to be a slow process. I rate the technical...
Read full review of WatchGuard Firebox »
Rajesh Makwana
Regional Pre-Sales Engineer at Roundrobin Tech
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
MUSTAPHAABAHLOUS
Security Engineer at Cyber Value
We've never had to use the technical support.
Read full review of WatchGuard Firebox »
ANGEL CHALJUB
General Manager at CSTISA
Their technical support is very good. I would rate them a ten out of ten.
Read full review of WatchGuard Application Control »
FlorianBUIS
Infrastructure Administrator at CFA-INSTA
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
Director at a tech services company
Tech support has worked well for us. Most of their people are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Ron Cook
IT & Telecommunications at BAA
Support has always resolved every incident. Granted, some items required further research if it was intermittent in...
Read full review of WatchGuard Secure Wi‑Fi »
Jason Markle
IT Director at a healthcare company
I've only had to use their technical support twice in quite a few years, so it would be hard for me to rate. But they...
Read full review of WatchGuard Firebox »
Dirk Emmermacher
Network Administrator at Niedersächsischer Turner-Bund e.V.
WatchGuard's support is very good. Over the years, there have been only one or two tickets that were not solved. When...
Read full review of WatchGuard Firebox »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Threat Detection and Response »
Reviewer93465
System Analyst at a transportation company
I have no complaints about WatchGuard's technical support. If you have a question, they answer it.
Read full review of WatchGuard Firebox »
MaximilianoHuguenin
IT Security Analyst at a tech services company
The support is poor and lazy.
Read full review of WatchGuard XTM [EOL] »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
IT Audit Group Head at a tech services company
The technical support here in our country is different vendors or resellers of the firewall WatchGuard. So you just...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Gateway AntiVirus »
Zachary Russ
Lead IT Systems Engineer/Solutions Architect at Queensland Aboriginal and Islander Health Council
All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a engineering company
I don't think I have used WatchGuard's technical support. If I did, it might have been once. I haven't really needed...
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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