Compare Valimail vs WatchGuard

Valimail

WatchGuard

Based on 212 reviews.

Sample Customers

Valimail Monitor

Splunk

Popular Solutions

WatchGuard Firebox

20 reviews

WatchGuard EPDR

13 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

11%

Retailer

Government

Computer Software Company

12%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync+ NDR »
Syed Pasha
Senior Network Consultant at a tech services company
My experience with WatchGuard Firebox has been that it operates similar to other firewall services available in the...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

No Data Available

PaolaLamura
SOC & Incident Manager at a comms service provider
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of WatchGuard EPDR »
Matthew Cooper
IT Network Administrator at a retailer
From my experience with their customer service team, I would say that they seem quite knowledgeable and fairly quick...
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at a hospitality company
Our experience with our partner has been positive. We primarily used the partner to purchase the product, as most...
Read full review of ThreatSync+ NDR »
Phillip Evely
Network Administrator at a government
The support is fantastic. In the 20 years I've had the product, I've only raised three support tickets, which says...
Read full review of WatchGuard EPDR »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
Vatsal-Shah
Assistant Technical Manager at a consultancy
I haven't used their support.
Read full review of WatchGuard Firebox »
Gert Vr
Systems integrator at a tech services company
WatchGuard support is highly effective. They maintain an excellent support and help desk service.
Read full review of WatchGuard Firebox »
Joseph Redmond
Woodworker
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
Deputy Head of IT Department at a financial services firm
Customer Service: The customer service from my vendor was very good. I would give them a rating of 9/10. Technical...
Read full review of WatchGuard XTM [EOL] »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at a manufacturing company
The customer service and support from WatchGuard are excellent. In Finland, the technical support team has always...
Read full review of WatchGuard Firebox »
Shiraz Ahmed
Founder & CEO at a tech services company
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for...
Read full review of WatchGuard EPDR »
Jason Lau Quan
Business Development at a tech services company
The technical support is good.
Read full review of WatchGuard EPDR »
Renan Ruivo
IT Infrastructure at a tech services company
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
MaximilianoHuguenin
IT Security Analyst at a tech services company
The support is poor and lazy.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »
Stathis Andreou
Director at a tech services company
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of WatchGuard EPDR »
Greg Selby
Network Engineer at a performing arts
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Anonymous User
CEO at a tech services company
WatchGuard technical support requires a license. We never called them because the solution is working correctly and...
Read full review of WatchGuard Firebox »
Santosh Thorwat
IT Head at a construction company
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Firebox »
Andrew Ramsey
President at a tech services company
Their tech support is great.
Read full review of WatchGuard Firebox »
Anonymous User
instructor
The level of technical support is adequate. From a range 1 to 10, I would give them a 8/10 rating.
Read full review of WatchGuard XTM [EOL] »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
RobertMorin
Owner / CEO at a tech services company
The technical support has been amazing. We're very satisfied with their level of support.
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

No Data Available

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