Compare Trellix vs Trustwave

Trellix

Based on 140 reviews.

Trustwave

Based on 13 reviews.

Sample Customers

FireEye Email Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

FireEye Helix

Police Bank, Verisk Analytics, Teck Resources

FireEye Managed Defense

Globe Telecom, Landbank of the Philippines, Luz Technologies, Northshore Utility District, Penn State Health Milton S. Hershey Medical Center, Teck Resources, Vodafone

FireEye Penetration Testing

Air Academy Federal Credit Union, Amuse, Inc, Bank Gutmann, Bank of Thailand, BCC Corporation, Blackboat, CapWealth, CBC, CERN, Citizens National Bank of Texas, KubPower, Vodafone

Trustwave Managed Detection and Response

Inmarsat Maritime

Popular Solutions

Trellix Endpoint Security

37 reviews

FireEye Email Security

9 reviews

FireEye Endpoint Security

9 reviews

Trustwave DbProtect

1 reviews

Top Industries

Comms Service Provider

20%

Computer Software Company

17%

Government

Financial Services Firm

Computer Software Company

26%

Comms Service Provider

14%

Government

13%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
CTO & CISO at a tech vendor
The solution is typically used for sub-services, managed detection, and response services as well as advanced...
Read full review of FireEye Helix »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
It can be used for ransomware detection and data exfiltration. It is also able to detect Remote Access Trojan (RAT).
Read full review of FireEye Endpoint Security »
Anonymous User
Information Security Analyst at a energy/utilities company
We primarily use the solution for email security. We target spam emails. We want to block spam email and all other...
Read full review of FireEye Email Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
We're utilizing the solution more for security validation, mostly with our data and email measurements. That's really...
Read full review of Verodin »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Investigations that we conduct can become intricate and our SOC is essentially a backend exit of the client's. We...
Read full review of FireEye Managed Defense »

Review 1 of 5

Timur Shaikhin
Chief Technology Officer at a non-profit
I use this solution with several models, including activity monitoring, looking at what communication is going to or...
Read full review of Trustwave DbProtect »

Review 1 of 1

Customer Service

Juan Davila
Managing Director at eyeT GmbH
Technical support could be better. The first level of technical support has to support about 30 or 40 products, which...
Read full review of Trellix Endpoint Security »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of FireEye Email Security »
RaghavaPrasad
Admin at a tech services company
We did not have any issue with the need to contact technical support.
Read full review of Trellix Endpoint Security »
Kuldeep Patel
Senior System Administrator at a computer software company
We don't get any support from McAfee. If the endpoint server is down or something is not working, or the data is not...
Read full review of Trellix Endpoint Security »
Zubair Ahmad
Chief Manager at Arcil
We have not had direct contact with McAfee support. We have received support from the vendor. The support is...
Read full review of Trellix Endpoint Security »
Beşir Kayar
Consultant and Founder of Company at Viznet Bilişim Hizmetleri Tic. Ltd. Şti
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Deepti Tewari
Consultant at a tech services company
Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle...
Read full review of Trellix Endpoint Security »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
Technical support has been great. They always help us to resolve any issues. We are quite satisfied with them. If...
Read full review of Trellix Endpoint Security »
Anonymous User
CTO & CISO at a tech vendor
The technical support has been very good. We're quite satisfied with the level of support we get.
Read full review of FireEye Helix »
Anonymous User
User
The solution's technical support is satisfactory, but there are some hiccups. Sometimes it is required to escalate to...
Read full review of Trellix Endpoint Security »
Anonymous User
Systems specialist at a tech services company
They didn't know why the upgrade issue was happening.
Read full review of Trellix Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Technical support is good.
Read full review of FireEye Helix »
Anonymous User
Intel Security Systems Engineer at a tech services company
Intel Security technical support is very efficient, although the wait times on the customer support line can be quite...
Read full review of Trellix Endpoint Security »
Anonymous User
Information Security Analyst at a energy/utilities company
We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It...
Read full review of FireEye Email Security »
EnriqueDiaz Jolly
Owner at Jolly Security Inc
In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to...
Read full review of FireEye Email Security »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of Trellix Endpoint Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Anonymous User
IT Consultant at a tech consulting company
The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or...
Read full review of Trellix Endpoint Security »
Anonymous User
VP - Cyber Security at a manufacturing company
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of FireEye Email Security »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of FireEye Endpoint Security »
Rahul Sawhney
Group Manager at HCL Technologies
We have contacted tech support. Tech support was brilliant. They were very knowledgeable, very skillful, and very...
Read full review of FireEye Endpoint Security »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of FireEye Email Security »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of FireEye Email Security »
Anonymous User
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of FireEye Network Security »

Review 1 of 30

Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »

Review 1 of 11

Technical Support

No Data Available

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