Compare Stormshield vs Untangle

North American Stamping Group, Cerebral Palsy of North Jersey (CPNJ), Brown County Schools, IN, City of Bridgeton, MO, Lancaster County, SC, Vision Charter School, Clay County Sheriff’s Department, NC, Breakwater School, Boys & Girls Club of Manchester, NH, Admiral Farragut Academy, Flow Companies, No Ordinary Hotel, KECdesign,

Popular Solutions

Stormshield Network Security

2 reviews

Stormshield Endpoint Security

0 reviews

Untangle NG Firewall

7 reviews

Untangle Application Control

1 reviews

Top Industries

Computer Software Company

21%

Comms Service Provider

17%

Government

10%

Financial Services Firm

Computer Software Company

13%

Comms Service Provider

11%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BartVan Es
IT Manager at a retailer
We have a couple of data centers, mainly in the Netherlands, plus some offices, which are different sizes across the...
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Anonymous User
Senior Project Manager, PMP at a transportation company

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Review 1 of 2

MatthewSmith3
Service Delivery Manager at CasCom
I use it at all of our client locations as a gateway security appliance. It's great and very secure. It has intrusion...
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Barry Arendt
Owner at ThinkEzIT
We are an MSP. We are using this solution for prioritizing applications.
Read full review of Untangle Application Control »

Review 1 of 2

Customer Service

Gwenael Kersulec
Functional Analyst, Project Manager at a consultancy
Courtesy was always there. We needed to contact the StormShield support a few times, then with the help the...
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Yassir Ali
Network and Security Engineer at ONB
We contact a local company in Sudan for technical support, and they are very good. We do not have a contract directly...
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Anonymous User
Senior Project Manager, PMP at a transportation company
The technical support is okay. I would rate it as medium.
Read full review of Stormshield Endpoint Security »
Anonymous User
Works at a educational organization
The solution works perfectly so we never had to contact technical support
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BartVan Es
IT Manager at a retailer
We are not happy with the support. It is a basic support offering. Sometimes, we have to chase support on progress,...
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George Ng
manager at systemtech computer
The support engineers are very qualified.
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Hamza_Farhan
Professioan Services Engineer at a tech vendor
Customer Service: They need to have people that are able to communicate efficiently using the English language....
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Anonymous User
Consultant at a tech consulting company
Customer Service: Very good. Because of their presales support helping me with initial setup, I decided to go with...
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Anonymous User
Network Engineer at a tech services company
I am from the Middle East and they are in America. I contacted them twice and they were very helpful. They helped me...
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AdnanAlgazaly
IT Manager at BADEA
We've gone through a few formalities to get our license. Until now we have been on a training license for three...
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Anonymous User
CEO & Founder at a manufacturing company
Support is always and issue because they're constantly busy. It can take a few hours to get a response. When we sell...
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Anonymous User
Team Leader IT at a pharma/biotech company
Customer Service: 9/10. Technical Support: 9/10.
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Janusz Białowąs
Network and Server Engineer at AMiFN
The technical support for this solution in Poland is not good. I have been in touch with them by phone and by email....
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Anonymous User
Technical Director
Technical support is okay.
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Review 1 of 14

Josh Evans
CEO at DragonTech IT Services, Inc
I would really like phone support for emergencies. I'm not sure if there is one. I don't think I've ever had to...
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
It has good assistance, especially with license management, but not that technical.
Read full review of Untangle Application Control »
RicardoDias
Network and Programming Specialist at Twentytwo Integration
Unfortunately, I don't have tech support because the whole license doesn't include tech support. However, it's been...
Read full review of Untangle NG Firewall »
JonathanHowell
Founding Director at Cyberdyne Solutions
Untangle NG Firewall's tech support is cumbersome.
Read full review of Untangle NG Firewall »
Andre Lourens
Technical at Gemini Networks

Read full review of Untangle Application Control »
Richard Weiner
President at Digital Information LLC
Their technical support has been excellent. When I first got the solution, I didn't know much about it, and they...
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
Customer service and support are not very helpful. I rate them a three out of ten.
Read full review of Untangle NG Firewall »
MatthewSmith3
Service Delivery Manager at CasCom
I would rate customer service as seven to eight out of ten. They're pretty good and responsive, knowing their product...
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
The solution provides really good technical support.
Read full review of Untangle NG Firewall »
Anonymous User
Solutions Architect at Terrific Tech
In terms of technical support, the service is excellent. Considering that there is a command center where you can...
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Barry Arendt
Owner at ThinkEzIT
Their technical support is of top quality.
Read full review of Untangle Application Control »
Victor Odoyo
Director at Kisii County Government
The local technical support does not understand the product very well. It's very hard to find a technical support...
Read full review of Untangle NG Firewall »
Anonymous User
Product Manager - Backup & Utilities at NovaStar Software & Consulting GmbH
We've never had to reach out to technical support, as we have yet to face any issues using the solution.
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Anonymous User
Owner (Senior Systems Engineer) at 3Kay Solutions
I initially had difficulty getting device license to appear in command center and had to log a support call. The...
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Evert Le Roux
Business Owner at Anyshape
The technical support is very good. With all the licenses, they give you free 24-hour support. If the system gives an...
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Barry Arendt
Owner at ThinkEzIT
The technical support is wonderful. They are all US-based out of Colorado. When you need help, you are not talking to...
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RajeevArora
Managing Director at Orsusindia pvt ltd
We never had many issues, and whenever we had issues, their support was good enough to give us good feedback. They...
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Jeff Nduva Nduva
Technical Operations Manager at COSEKE
In terms of customer support, so far I've not needed to contact them because I've not had any issues with the solution.
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Aziz Ur Rehman
Provincial Program Manager at Human Focus Technologies
The technical support team has limited resources for fixing issues. There are a few videos and documentation online...
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Balakrishna Medikonda
Director at eSupport Solutions
We have not had a problem for the past couple of years so we have not been in contact with technical support.
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MangingDirectr67
Managing Director at a non-profit
We never had to use technical support. We had engineers in-house who could keep it running without needing external...
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FedericoVillanueva
Founding Partner - Technology Director at VSN LATAM
We contacted them for technical support only once, and the issue was resolved in less than two hours. Their support...
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Review 1 of 22

Technical Support

No Data Available

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