Compare SonarSource Sàrl vs Sonatype

SonarQube is an open source platform for continuous inspection of code quality. In 2009, SonarQube received the Jolt Awards under testing tools category.

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Sample Customers

SonarQube

Snowflake, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company.

Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Sonatype Nexus Repository

Goldman Sachs, Toyota, Disney, Deutsche Bank

Popular Solutions

SonarQube

13 reviews

SonarQube for IDE (formerly SonarLint)

2 reviews

Sonatype Lifecycle

6 reviews

Sonatype Nexus Repository

6 reviews

Sonatype Repository Firewall

2 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

13%

Comms Service Provider

Financial Services Firm

21%

Manufacturing Company

10%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sathyamurthi Natarajan
IT Officer (Solution Architect) at World Bank
The primary use cases of SonarQube Server (formerly SonarQube) in my system include static code analysis, code...
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Archana Verma
Security Analyst at Dover Corporation
SonarQube for IDE (formerly SonarLint) is used for source code scanning to check for vulnerabilities, memory leaks,...
Read full review of SonarQube for IDE (formerly SonarLint) »

Review 1 of 2

@RahulVerma
Presales Engineer at Rah Infotech Pvt Ltd
My main use case for Sonatype Lifecycle is open-source scanning for SCA. We pair it with Fortify (our SAST/DAST...
Read full review of Sonatype Lifecycle »
GauravS08
Cloud Architect at a tech vendor
My main use case for Sonatype Repository Firewall is to check dependencies for vulnerabilities, block any download...
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Pranoday Dingare
Senior Manager, Projects at a tech vendor
I have been working with Sonatype Nexus Repository for more than five years to manage different artifacts in my...
Read full review of Sonatype Nexus Repository »

Review 1 of 3

Customer Service

HimanshuSharma
General Manager at Dalmia Bharat Group
We don't have any experience with them. We don't have any AMCs, and we don't have any technical support.
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Sathyamurthi Natarajan
IT Officer (Solution Architect) at World Bank
I haven't had much interaction with technical support because I rarely needed it. I reached out to them once or twice...
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Angelo Quaglia
Independent Professional at Studio Dott. Ing. Angelo Quaglia
I have not needed to contact technical support. I found the user interface messages quite explanatory about issues. I...
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Uzma Noreen
Head of Infrastructure & Compliance & Cloud at TEO
We have received instant replies from the support but not actual answers. We contacted support regarding upgrading...
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Archana Verma
Security Analyst at Dover Corporation
SonarQube for IDE (formerly SonarLint)'s technical support is responsive and helpful.
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Denis Walrave
Project Leader / Technical Expert at La francaise des jeux
The technical support is good.
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MarkRyall
Strategist Individual Contributor at Peraton
I have not contacted technical support.
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Jayashree Acharyya
Director at PepsiCo
We have worked with the support from SonarQube and we have had good experiences.
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Rakesh Thakur
Technical Architect at a insurance company
We're using the Community Edition, and I think support comes only with the paid version. But we had an initial...
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SenthuranPooranananthan
Senior Director of DevOps at Asset Works
SonarCloud has community support, but not technical support. They frequently reach out to us and ask if we are happy...
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GHASSAN ODETALLAH
Head of Quality Engineers/Automation Architect at a tech company
We have not needed the support at this time.
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Anonymous User
Application Security Analyst at a agriculture
We have not needed to use the technical support.
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Anonymous User
CTO at a computer software company
As we are using the community version, there is no technical support.
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Anonymous User
Lead Security Architect at a comms service provider
I would rate the customer support for this solution a seven out of ten.
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Anonymous User
Assistant Director Implementation Services at a financial services firm
It's very good, and I have personally had conversations with the SonarQube guys regarding plug-ins and modifications.
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Anonymous User
Lead Engineer at a healthcare company
Since we're using the open-source components, we use web searches and online resources. Once you get a little used to...
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Anonymous User
Security Information Manager at a tech services company
I've never used technical support. I can't talk about how helpful they are, never spoken with them personally. If I...
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Anonymous User
DevOps at a tech company
The technical support team has experts on it. They are available on Twitter, Google Groups, and StackOverflow.
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Anonymous User
Senior Product Manager at a financial services firm
SonarQube needs to improve its support model. They do not work 24/7, and they do not provide weekend support in case...
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Anonymous User
Senior Technical Architect at a tech services company
We have used technical support in the past but not recently. I would rate the support from SonarQube a four out of five.
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Hilman Tehrani
Information Technology Technical Architect at a insurance company
We have contacted support but it's not mandatory operating support and takes some time to get a reply.
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Swati P
Deputy Manager Quality Assurance at eInfochips
Technical support could be better. If we request support, it's a little bit delayed, and it's not consistent on email.
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Anonymous User
Security at a tech services company
I don't have experience with SonarQube support because we do it all ourselves.
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Hilman Tehrani
Information Technology Technical Architect at a insurance company
With the use of community version, we already have utilized and carried out our needs to fulfil application security...
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Anonymous User
Web Developer/DevOps Engineer
It is open source so I don't try to rely on their technical support.
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Anonymous User
DevOps Engineer at Trantor Software Private Limited
It's excellent as we get everything we need from the product.
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ErnestoGonzalez
Backend Architect at Sngular
I have not used the support.
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Anonymous User
QA Engineer at a tech services company
Customer Service: I think is good, also there is a new forum named...
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Anonymous User
SW Automation Team Leader at a tech services company
They have very good documentation at the SonarQube site; during inquiries on possible purchases, the SonarSource team...
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Jeff Ingalls
Automation Tool Specialist at a comms service provider
I haven't had to use technical support.
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Review 1 of 30

Yogesh Fulsunge
Senior Consultant at Capgemini
The technical support is good, although I have not had to work with the technical support a lot.
Read full review of Sonatype Nexus Repository »
@RahulVerma
Presales Engineer at Rah Infotech Pvt Ltd
Customer support has been quite responsive, usually getting back to us within a couple of hours. Teams are flexible...
Read full review of Sonatype Lifecycle »
GauravS08
Cloud Architect at a tech vendor
My experience with customer support has been minimal since I have not faced significant issues, and any past support...
Read full review of Sonatype Repository Firewall »
Finto Thomas
Information Security Program Preparer / Architect at Alef Education
The technical support is good because we have a success manager allocated to us. So we usually go to the success...
Read full review of Sonatype Lifecycle »
Ashish Shukla
Global Treasurer at Genpact
I think we posted one or two queries on the development side, but the response was not that great. This may be due to...
Read full review of Sonatype Repository Firewall »
SrinathKuppannan2
Integration Manager at CommScope
The support was good. However, getting the right resources for specific activities is a problem. Once an issue is...
Read full review of Sonatype Lifecycle »
Finto Thomas
Information Security Program Preparer / Architect at Alef Education
When it comes to cultural adoption, when we put something new in the DevOps pipeline, the positive side is that we...
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Anonymous User
Vice President, Cybersecurity at a financial services firm
We have a weekly call with their technical support team. Their service has improved dramatically since they allocated...
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Anonymous User
Security Consultant at a financial services firm
I would rate Sonatype's technical support a solid ten out of ten. They are highly engaged, conduct weekly meetings to...
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ColinStandish
Project Manager at a recreational facilities/services company
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally...
Read full review of Sonatype Nexus Repository »
Shubham Shrivastava
Engineering Tools and Platform Manager at BT - British Telecom
My team works more closely with them, but I do get feedback from them. I have worked with their architect, Sola,...
Read full review of Sonatype Lifecycle »
Michael Esmeraldo
Sr. Enterprise Architect at MIB Group, Inc.
We talk with John Burke, our rep at Sonatype. He was originally our sales rep and now he's their regional sales...
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Ricardo Van Den Broek
Software Architect at a tech vendor
We filed a ticket for some unknown components and got quick feedback. They gave us pointers on how to figure out what...
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Anonymous User
Security DevOps Engineer at a legal firm
The technical support is adequate, but I did experience a frustrating issue once. They could benefit from a dedicated...
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Austin Bradley
Enterprise Infrastrcture Architect at Qrypt
Technical support has been great. I've never had any problems. When I do have an issue, sometimes I'll email Derek or...
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Ryan Carrie
Security Analyst at a computer software company
The technical support is fantastic. I reached out with a suspected false negative and had a response within hours,...
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ConfigManag73548
Configuration Manager at a wellness & fitness company
We haven't had an instance where we needed to call tech support. There haven't been issues to the extent that we...
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Hagen Rahn
Senior Software Engineer at Systema GmbH
Technical support is very prompt. If we have a question we get the answer within a few hours. Within less than two...
Read full review of Sonatype Nexus Repository »
Anonymous User
Architect at a consultancy
Sonatype's technical support is excellent: Very fast response time, they're very knowledgeable. They know exactly...
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
Read full review of Sonatype Lifecycle »
Jumani Blango
Adjunct at University of Maryland
I've never had to contact technical support.
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Anonymous User
Lead Member Of Technical Staff at a tech vendor
The customer support could be improved. Their response time is quite slow and it can take a long time to deploy new...
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Anonymous User
Senior Big Data Engineer - Machine Learning and Sentiment Analysis at a healthcare company
I did not use technical support.
Read full review of Sonatype Nexus Repository »
Yogesh Shetty
Senior Information Technology Specialist at a financial services firm
I talk to Camden from Sydney, and he's been helpful. I've never had any issues with him. Amar has been a very good...
Read full review of Sonatype Nexus Repository »
Russell Webster
VP and Sr. Manager at a financial services firm
Tech support is really available and very helpful.
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AbhilashJain
DevOps engineer at a tech vendor
Technical support from Sonatype is not much needed. I had a problem once while creating a repository when the...
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Anonymous User
Application Development Manager at a financial services firm
I haven't opened a support ticket yet.
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Anonymous User
Technical Consultant at a computer software company
I rate the technical support from Sonatype Nexus Lifecycle a six out of ten.
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Anonymous User
Section Chief at a government
We've just been using Sonatype Nexus Lifecycle, so we can't evaluate its technical support for now.
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Kulbhushan Mayer
DevOps Practitioner at a recreational facilities/services company
Technical support is effective.
Read full review of Sonatype Nexus Repository »

Review 1 of 30

Technical Support

No Data Available

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