Compare SonarSource Sàrl vs Sonatype

SonarQube is an open source platform for continuous inspection of code quality. In 2009, SonarQube received the Jolt Awards under testing tools category.

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Sample Customers

SonarQube

Snowflake, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company.

Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Sonatype Nexus Repository

Goldman Sachs, Toyota, Disney, Deutsche Bank

Popular Solutions

SonarQube

15 reviews

SonarQube for IDE (formerly SonarLint)

2 reviews

Sonatype Lifecycle

6 reviews

Sonatype Nexus Repository

8 reviews

Sonatype Repository Firewall

7 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

12%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

17%

Manufacturing Company

11%

Outsourcing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vitthal Gole
Devops Engineer at AIQOD
When developers write code and prefer testing it manually, we use SonarQube rather than conducting manual testing. In...
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Archana Verma
Security Analyst at Dover Corporation
SonarQube for IDE (formerly SonarLint) is used for source code scanning to check for vulnerabilities, memory leaks,...
Read full review of SonarQube for IDE (formerly SonarLint) »

Review 1 of 2

@RahulVerma
Presales Engineer at Rah Infotech Pvt Ltd
My main use case for Sonatype Lifecycle is open-source scanning for SCA. We pair it with Fortify (our SAST/DAST...
Read full review of Sonatype Lifecycle »
GauravS08
Cloud ARchitect at a tech vendor
I have been working in the telecommunication industry for the last thirteen and a half years, so my overall...
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Lead Cybersecurity Analyst at Saudi Aramco
The major use case for Nexus Repository is for open source libraries and third-party libraries scanning. It will give...
Read full review of Sonatype Repository Firewall »

Review 1 of 3

Customer Service

Angelo Quaglia
Independent Professional at Studio Dott. Ing. Angelo Quaglia
I have not needed to contact technical support. I found the user interface messages quite explanatory about issues. I...
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Chetan Jayatheertha
DevOps Manager at a computer software company
The technical support is excellent.
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Jayashree Acharyya
Director at PepsiCo
We have worked with the support from SonarQube and we have had good experiences.
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MarkRyall
Strategist Individual Contributor at Peraton
I have not contacted technical support.
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Diego Moreo
Software Quality Coordinator at a retailer
I have not used their technical support or dealt directly with their customer service.
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AkashSingh
Senior Product Specialist at Meteonic Innovation Pvt. Ltd.
Customer support is fantastic. They have a strict SLA, and we receive acknowledgment of all the emails regarding...
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Anonymous User
Automation Practice Leader at a financial services firm
There's a problem with the technical support because it's offered as a separate paid package and doesn't come by...
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Ahmed Rabea
CEO at ITShare
I have not contacted technical support.
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Anonymous User
Founder at a tech services company
We didn't contact them.
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TibinLukose
Software Engineer at Adfolks
The community support is great. I have not had reason to contact the technical support team from the vendor.
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Anonymous User
Technical Authority Digital at a insurance company
Customer Service: Average. That said, considerable effort has been made to make the product largely self supporting...
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René Gamom
Architect at sigpsc inc
I have not required support for SonarQube Cloud (formerly SonarCloud), as integrating it into different solutions is...
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Damyan Bogoev
Distinguish Engineer at Gtmhub
Since we are using some kind of freemium version, we have resolved issues via community support rather than the paid...
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Anonymous User
Digital Solutions Architect at a tech services company
I have not needed to use technical support.
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Anonymous User
Application Security Analyst at a agriculture
We have not needed to use the technical support.
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Jeff Ingalls
Automation Tool Specialist at a comms service provider
We haven't really had any issues, so I can't speak much about technical support. There is also a large community out...
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Anonymous User
Security Information Manager at a tech services company
I've never used technical support. I can't talk about how helpful they are, never spoken with them personally. If I...
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Anonymous User
Senior Software Engineer at a tech services company
Technical support as a whole, it was a while ago, like three months after we stopped using their services, that they...
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Anonymous User
Service Line Leader at a tech services company
Customer Service: I can't rate because there was no customer service. Technical Support: The technical documentation...
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Anonymous User
Devops Engineer at a healthcare company
Good.
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AshishGupta8
Sales Finance at Hero FinCorp Limited
The technical support for SonarQube is quite helpful and supportive, at least with my recent experience. I would rate...
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Anonymous User
Devops Architect at a tech vendor
The customer support for SonarQube Cloud (formerly SonarCloud) has been better. Some of my teammates have interacted...
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ErnestoGonzalez
Backend Architect at Sngular
I have not used the support.
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Hilman Tehrani
Information Technology Technical Architect at a insurance company
We have contacted support but it's not mandatory operating support and takes some time to get a reply.
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AshishGupta12
Application Security Engineer at Ciena Corporation
Support depends on the license. I would rate this a four because sometimes we do not get support on time when it is...
Read full review of SonarQube for IDE (formerly SonarLint) »
Anonymous User
Works
Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer.
Read full review of SonarQube »
Gustavo Lugo
Chief Solutions Officer at CleverIT B.V.
I have never used technical support from the SonarQube support team. I work very well with the documentation you find...
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Anonymous User
Assistant Director Implementation Services at a financial services firm
It's very good, and I have personally had conversations with the SonarQube guys regarding plug-ins and modifications.
Read full review of SonarQube »
Elham-Gharegozloo
Senior System Analyst at a tech services company
Because of the sanctions in our country, we cannot contact technical support directly.
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BvsReddy
Company Director at Alwyn Technologies
We have not required technical support for this solution.
Read full review of SonarQube »

Review 1 of 30

Yogesh Fulsunge
Senior Consultant at Capgemini
The technical support is good, although I have not had to work with the technical support a lot.
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Lead Cybersecurity Analyst at Saudi Aramco
My impression of Sonatype's customer support and technical service is positive. I would rate Sonatype's support a...
Read full review of Sonatype Repository Firewall »
Daniele Palumbo
Enterprise System Architect at Value Transformation Services
I often communicate with Sonatype's technical support and customer service. They are very good. I was mainly in touch...
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Lead Cybersecurity Analyst at Saudi Aramco
My impression of customer support and technical service from Sonatype is positive. I would give them a nine for...
Read full review of Sonatype Repository Firewall »
Angelo Quaglia
Independent Professional at Studio Dott. Ing. Angelo Quaglia
I don't know about the technical support of Sonatype Repository Firewall because that's the job of the IT department,...
Read full review of Sonatype Repository Firewall »
Finto Thomas
Information Security Program Preparer / Architect at Alef Education
The technical support is good because we have a success manager allocated to us. So we usually go to the success...
Read full review of Sonatype Lifecycle »
Anonymous User
IT Security Manager at a insurance company
This technical support is very good and extremely quick. I have had two or three support cases and none of them took...
Read full review of Sonatype Lifecycle »
ManojKumar9
Systems Analyst at Thrivent Financial for Lutherans
It's easy to solve issues and their support team is very helpful when I need help. They are able to give us solutions...
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Jay-Kim
CEO at VIVANS
The customer service is fantastic. They provide the required responses and relevant support, which is the biggest...
Read full review of Sonatype Repository Firewall »
Michael Esmeraldo
Sr. Enterprise Architect at MIB Group, Inc.
We talk with John Burke, our rep at Sonatype. He was originally our sales rep and now he's their regional sales...
Read full review of Sonatype Lifecycle »
Andy Cox
Product Strategy Group Director at Civica
The technical support is generally good. A couple of years ago there were some things that had been logged and that...
Read full review of Sonatype Lifecycle »
ColinStandish
Project Manager at a recreational facilities/services company
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally...
Read full review of Sonatype Nexus Repository »
EdwinKwan
Security Team Lead at Tyro Payments Ltd
Their technical support has been pretty good. They're based in the US and the turnaround time tends to be overnight....
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Application Architect at a financial services firm
There were a couple of issues that we needed help with, that we raised with Nexus customer care, but the response was...
Read full review of Sonatype Nexus Repository »
Kulbhushan Mayer
DevOps Practitioner at a recreational facilities/services company
Technical support is effective.
Read full review of Sonatype Nexus Repository »
Anonymous User
Computer Architecture Specialist at a energy/utilities company
My experience with their technical support has been good, overall. The problem for us is that we work in a different...
Read full review of Sonatype Lifecycle »
Austin Bradley
Enterprise Infrastrcture Architect at Qrypt
Technical support has been great. I've never had any problems. When I do have an issue, sometimes I'll email Derek or...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Architect at a insurance company
Overall, tech support is good. When submitting a support ticket, I've seen other vendors basically regurgitate what...
Read full review of Sonatype Lifecycle »
Hagen Rahn
Senior Software Engineer at Systema GmbH
Technical support is very prompt. If we have a question we get the answer within a few hours. Within less than two...
Read full review of Sonatype Nexus Repository »
Jumani Blango
Adjunct at University of Maryland
I've never had to contact technical support.
Read full review of Sonatype Lifecycle »
Anonymous User
Security Consultant at a financial services firm
I would rate Sonatype's technical support a solid ten out of ten. They are highly engaged, conduct weekly meetings to...
Read full review of Sonatype Lifecycle »
Christophe Arnaud
Engineering Manager at a tech vendor
Technical support is very efficient. All the answers are provided very efficiently and very quickly. I have the...
Read full review of Sonatype Nexus Repository »
Goutham Kumar
Principal DevSecOPs at a computer software company
The technical support is good. I would rate them as eight out of ten. They are helpful when we raise any tickets.
Read full review of Sonatype Lifecycle »
Charles Chani
DevSecOps at a financial services firm
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a...
Read full review of Sonatype Lifecycle »
Scott Hibbard
DevOps Engineer at Guardhat
We've used Sonatype's technical support a few times. We had some issues, and I think we might still have some issues,...
Read full review of Sonatype Lifecycle »
Sebastian Lawrence
Solutions Delivery Lead at a financial services firm
The technical support is fantastic. The few times when we have asked for help, their answers were immediate and to...
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Anonymous User
Security DevOps Engineer at a legal firm
The technical support is adequate, but I did experience a frustrating issue once. They could benefit from a dedicated...
Read full review of Sonatype Lifecycle »
Bernard Parinas
Co-Founder at arpa
The technical support team takes time to respond and depends on the nature of the request. We have to keep contacting...
Read full review of Sonatype Nexus Repository »
Anonymous User
Technical Consultant at a computer software company
I rate the technical support from Sonatype Nexus Lifecycle a six out of ten.
Read full review of Sonatype Lifecycle »
Anonymous User
Architect at a consultancy
Sonatype's technical support is excellent: Very fast response time, they're very knowledgeable. They know exactly...
Read full review of Sonatype Nexus Repository »

Review 1 of 30

Technical Support

No Data Available

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