Compare Securonix Solutions vs Trellix

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

Securonix Next-Gen SIEM

5 reviews

Securonix UEBA

1 reviews

Trellix Endpoint Security Platform

17 reviews

Trellix MOVE AntiVirus

2 reviews

Trellix Network Detection and Response

15 reviews

Top Industries

Outsourcing Company

13%

Manufacturing Company

12%

Construction Company

10%

Comms Service Provider

Outsourcing Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Trellix Cloud Workload Security offers use cases including data center or cloud to cloud, multi-cloud, and hybrid...
Read full review of Trellix Cloud Workload Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Our primary use case for Trellix Network Detection and Response is to enhance network visibility and strengthen our...
Read full review of Trellix Network Detection and Response »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Trellix XDR serves as our main platform for threat detection, investigation, and incident response. On a daily basis,...
Read full review of Trellix XDR »
PronobMukherjee
Director at Asprotect Solutions Private Limited
I have knowledge of both Forcepoint and Trellix products as a consultant. Although I am not a direct user of Trellix...
Read full review of Trellix Intrusion Prevention System - Virtual »
Hameed Ahmed
General Manager at CyberTech Computer
We have been using endpoint security of Trellix IVX for Enterprise Applications since 2004. The product is very...
Read full review of Trellix IVX for Enterprise Applications »

Review 1 of 5

Customer Service

Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Hanish Dhamecha
SOC Analyst L2 at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
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Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »

Review 1 of 30

Hassan Sheikh
Network & Security Lead at Net-International
The customer support for Trellix Network Detection and Response is very good. They help and support us promptly,...
Read full review of Trellix Network Detection and Response »
Sourabh Pardhi
Senior Information Security Analyst at Everbridge
I had to contact technical support a few times when the data center went down or when I was not receiving the EPS...
Read full review of Trellix Helix Connect »
Usman Ali
Principal Engineer at Emerson
The technical support services are complicated to access for the chat feature on the online portal. We could use the...
Read full review of Trellix ESM »
Aritro Bhattacharjee
Product Specialist at Frontier Business Systems
I am satisfied with the customer support for Trellix Endpoint Security Platform; they have provided the assistance I...
Read full review of Trellix Endpoint Security Platform »
Chetankumar Savalagimath
Delivery Manager at a tech services company
The tech support is great. The engineering team helped us well at one point, and they're very good.
Read full review of Trellix ESM »
Ben Payne
Senior Infrastructure Engineer at a tech company
I've contacted FireEye support several times. They're pretty solid. I am happy with their response so far.
Read full review of Trellix Collaboration Security »
Simone Scatolini
System&Security engineer at Var Group SpA
They're very good. I am in contact with their support about five times a day, and they respond quickly.
Read full review of Trellix Endpoint Security Platform »
Vivek_Jaiswal
Security Engineer at LTI Mindtree
The customer support for Trellix Endpoint Detection and Response (EDR) is excellent.
Read full review of Trellix Endpoint Detection and Response (EDR) »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
Technical support from Trellix MOVE AntiVirus has been great throughout. We have clear and concise communication...
Read full review of Trellix MOVE AntiVirus »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
Tech support may be tricky if the support comes from Asia experts. Eeryone here speaks spanish and I are not...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Sheikh Abdul Hannan
Technical Manager at Jlogic Innovations
Tech support from Trellix Endpoint Security is better than that of its competitors. I would rate the tech support a...
Read full review of Trellix Endpoint Security Platform »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security Platform »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Systems Engineer at South Asian Technologies
Our experience is from the technical support in India, and it is good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Security Consultant at a integrator
Customer Service: Excellent 8.5/10 Technical Support: 9/10 - Very fast support and engineers have good knowledge of...
Read full review of Trellix Endpoint Security Platform »
Manoj Chitgopeker
Region Head - S1@Dimension Data India at a computer software company
I'm not sure if the technical teams have done so, but I haven't contacted technical support.
Read full review of Trellix Endpoint Security Platform »
Chuck Bartenbach
CISO at W.L. Gore & Associates
I would rate technical support very well.
Read full review of Trellix Advanced Threat Defense »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Junior Product Consultant at a tech services company
Their technical support is good. It is better than Symantec.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Associate Cybersecurity Analyst at a tech vendor
Customer support for Trellix Network Detection and Response is not that good. We were trying to connect to the...
Read full review of Trellix Network Detection and Response »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of Trellix Endpoint Security Platform »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Information Management Specialist at a government
I've never had to contact technical support. Therefore, I cannot speak to how helpful or responsive they would be.
Read full review of Trellix MOVE AntiVirus »
Roberto Taborga
Manager at a tech company
Technical support is really great. The support is generally very fast, responding within one day.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Director
I would rate their technical support an eight out of ten. It's not a ten because I would like to see them resolve a...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Value Engineering at a tech vendor
Despite the ongoing transformation due to a fusion and merger of the company, the support could be better as there...
Read full review of Trellix Helix Connect »
Anonymous User
Cloud Security Lead at a security firm
They provide good technical support. You just need to call on the toll-free numbers. They provide two types of...
Read full review of Trellix Cloud Workload Security »
Anonymous User
Junior Product Consultant at a tech services company
The technical support is very good.
Read full review of Trellix Intrusion Prevention System »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of Trellix Collaboration Security »

Review 1 of 30

Technical Support

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