Compare SAP vs Zix

SAP

Based on 1647 reviews.

Zix

Based on 1 review.

Sample Customers

ZixOne

FNBC Bank, FSBB, First United Security Bank, Third Coast Bank

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Webroot Advanced Email Encryption powered by Zix

0 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

19%

Legal Firm

Comms Service Provider

Non Profit

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

John Zupancic
Vice President / Branch Manager / Senior Technician at Aperion Information Technologies, Inc.
Zix Email Message Privacy is used for mail threat protection. We are a reseller; we sell it to customers, but only...
Read full review of Webroot Advanced Email Encryption powered by Zix »

Review 1 of 1

Customer Service

Cirvesh-Daga
Director at T-Systems International GmbH
No problems with tech support as long as you articulate the problem well. Signavio is in a position to answer. There...
Read full review of SAP Signavio Process Manager »
Emilio Valle
Programmer at Banco de Guatemala
I've never contacted technical support. I do not know how helpful or responsive they are in general.
Read full review of SAP BusinessObjects Business Intelligence Platform »
MahdiJalali
Founder at Rozhmaan
I have not had to speak with technical support for this solution.
Read full review of SAP PowerDesigner »
NarendraKumar1
SAP Process Mining Consultant at AG Consultancy & Apps. Lt.
Given its cloud-based nature, the level of support varies depending on the vendor.
Read full review of SAP Signavio Process Manager »
Hanif Shaikh
Co-founder & Partner at idiligence Solution
You need to raise an OSS note or message to contact the technical support team. You can raise an issue by using the...
Read full review of SAP BW4HANA »
Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
Kumar Saurav
Director - SAP BTP at Incture
I would rate the technical support as an eight out of ten. It could improve by providing quicker and more accurate...
Read full review of SAP Mobile Platform »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's...
Read full review of SAP S/4HANA »
Muhammad Shehzad
Senior SAP Consultant at Al Essa Company
We have contacted support approximately 2 or 3 times. Although we did not have an appropriate SLA, we received...
Read full review of SAP Business One »
David Kunc
Account Manager at Cadmium
The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the...
Read full review of SAP ERP »
GagandeepSingh3
Principal Engineer at a tech services company
The customer service and support are okay. But, I don't see improvement coming in, as I think the company will start...
Read full review of SAP Adaptive Server Enterprise »
Ramesh Namburi
Program Director at KloudData Inc.
The support that SAP provides is very good. I would rate the support a ten because there are a lot of knowledge-based...
Read full review of SAP S/4HANA »
Martin Gregor
DWH, BI & Big Data consultant / developer /modeler - independent contractor at Freelancer
At some point, we had an issue with the abbreviation file and we couldn't solve it on our side. We had to connect to...
Read full review of SAP PowerDesigner »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Data Governance »
Ravikanth Kotagiri
Vice President at Ayurvet Limited
I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality...
Read full review of SAP Business One »
Anonymous User
Project and Service delivery Manager at a tech services company
In terms of support updates, the SAP ERP is better because you can do customizations by modifying the code while in...
Read full review of SAP CRM »
NickFong
IT Manager at F&B Nutrition
When we want to raise a ticket on the SAP portal, the process takes a longer time, and there are many selections that...
Read full review of SAP S/4HANA »
AmarMedavarapu
CEO at ABCDE Tech
Technical support has been somewhat challenging; there hasn't been much visibility on how to create a ticket or...
Read full review of SAP Signavio Process Manager »
Anonymous User
Business Objects Developer at a aerospace/defense firm
Customer Service: For SAP it's not too bad, would always like to have it better of course. Technical Support: Very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Head of BI and Analytics at a comms service provider
Technical support has been relatively helpful in the past.
Read full review of SAP Business Warehouse »
SekarSadasivam
Senior Engineering Manager at a logistics company
I have not interacted with the technical support. Other teams may have, but my involvement is more with the integration.
Read full review of SAP HANA »
YS Gadaputi
Competency Manager at Yash Technologies
SAP stands out, especially in leading ERP applications worldwide. It offers excellent support services. It also...
Read full review of SAP SuccessFactors Learning »
Anonymous User
Senior Consultant at a tech consulting company
It's very good.
Read full review of SAP PowerDesigner »
Ahmed_Adel
Technical manager at SAFE-SAS
I do not have any experience with customer service and support.
Read full review of SAP HANA »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Anonymous User
Business Intelligence Manager
6/10 - I haven't really had to reach out to SAP much for any support on it.
Read full review of SAP Lumira »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
The technical support from SAP is inadequate. We don't get timely responses, with support tickets taking more than 25...
Read full review of SAP HANA Cloud »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Finance Manager
We've had a good experience with customer support. They're active and we have an exclusive relationship manager to...
Read full review of SAP Analytics Cloud »
Anonymous User
Associate Vice President at a consumer goods company
I use the customer service/technical support line once or twice per month. I usually call to find out about new...
Read full review of SAP HANA Enterprise Cloud »

Review 1 of 30

John Zupancic
Vice President / Branch Manager / Senior Technician at Aperion Information Technologies, Inc.
Technical support is not as good as it used to be. They were fantastic when they were just AppRiver. They're not...
Read full review of Webroot Advanced Email Encryption powered by Zix »

Review 1 of 1

Technical Support

No Data Available

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