Compare SAP vs ServiceMax

SAP

Based on 1592 reviews.

ServiceMax

Based on 1 review.

Sample Customers

ServiceMax

Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information

Popular Solutions

SAP S/4HANA

60 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

ServiceMax

0 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Anonymous User
ServiceMax/Salesforce Consultant at a tech services company

Read full review of ServiceMax »

Review 1 of 1

Customer Service

Neno Lazarov
Head Of Financial Control at TED BED JSC
I rate SAP support seven out of 10.
Read full review of SAP ERP »
Nitesh Agrawal
Director & Co-Owner at InfraBeat Technologies Pvt. Ltd.
Technical support from SAP is limited. This is an area of the product that needs to be improved.
Read full review of SAP Analytics Hub »
Fachlul Infithar
IT PMO at a financial services firm
There are some problems with SAP's technical support because they're not always very responsive.
Read full review of SAP SuccessFactors »
Jay
BI Delivery Team Lead at a retailer
Technical support has been quite good. We haven't had any issues with them. They are helpful and responsive and we...
Read full review of SAP Analytics Cloud »
AbhishekKalra
Manager Advisory Services at PwC Acceleration Centers
The technical support from SAP is quite mature. It's been five to seven years, so the product is now getting into the...
Read full review of SAP S/4HANA »
Nikhil_Gupta
ABAP HR Consultant at Sapcha
The solution's after-sales services and technical support are really good compared to other ERP tools in the market.
Read full review of SAP S/4HANA »
Eshvanth Singh G
Practice Director at a tech services company
I would rate technical support from SAP as almost an eight.
Read full review of SAP Business One »
Diaa-Hussein
Chief Information Officer at Evergrow Group
Customer service and support's response time is really long. The ticketing system and the support cycle are very...
Read full review of SAP S/4HANA Cloud »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's...
Read full review of SAP S/4HANA »
VishalSingh13
Chief Human Resources Officer at BPTP Limited
Technical support from SAP for SAP SuccessFactors HCM is very good. I would rate it a ten.
Read full review of SAP SuccessFactors HCM »
Philip Benjamin
Executive Director at a non-profit
We signed on for technical support from the initial consultant but when that didn't work, the second consultant...
Read full review of SAP Adaptive Server Enterprise »
Ejaz Khan
Sr, I.T. Manager at Siddiqsons Ltd
There are some problems in technical support in Pakistan. I have a big license for SAP Business One, one of the 20...
Read full review of SAP Business One »
AshwanthramMurugeshan
Consultant at Capgemini
Technical support is very professional. They are on time and are always assisting us.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Data Architect at a pharma/biotech company
I did not use technical support.
Read full review of SAP PowerDesigner »
Darien Khairy
Sr. Supervisor HR at a comms service provider
We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch...
Read full review of SAP SuccessFactors »
Anonymous User
Programmer Analyst Principal Leader at a tech services company
Technical support is decent.
Read full review of SAP ERP »
Manoj-Tiwari
Global Practice Head Sap HCM/Succeess at Sutherland Global Services
The customer support from SAP is reasonable, yet I would rate it five out of ten. We have our own internal team that...
Read full review of SAP HCM »
Anonymous User
Technical Lead at a manufacturing company
Technical support is good.
Read full review of SAP S/4HANA »
Anonymous User
Founder & CEO at a tech services company
Technical support is good. They were able to assist us in some specific issues we were experiencing.
Read full review of SAP Business Warehouse »
LIN WEN
Chief Executive Officer at AVIC software & Service
Technical support is pretty good. SAP doesn't respond immediately, but they deal with the most critical issues.
Read full review of SAP BW4HANA »
Anonymous User
Sr. Manager IT at a consumer goods company
I've experienced both the functional side and the technical side. They are good, I have explored a few things about...
Read full review of SAP ERP »
Anonymous User
Global Product Manager at a tech services company
Technical support could be better. We tried to get them to help us with the implementation, and they were not quick...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Consultant at a tech vendor
There is SAP support available.
Read full review of SAP SuccessFactors Learning »
Fabiano Marques
Sales Executive at Minsait
Their support services for SAP HANA Enterprise Cloud are excellent in quality, particularly when customers need SAP...
Read full review of SAP HANA Enterprise Cloud »
Adel Abbass
Executive Manager, HR MIS & Systems Management at Ahli United Bank Ksc
We regularly communicate with technical support, especially for changes recommended by our information security...
Read full review of SAP SuccessFactors Learning »
OliviaKleine
IT Team Assistant for Integrity and Compliance at TUI Group
Signavio's technical support is very good. They are very nice, helpful, and fast in replying. It is not the case, as...
Read full review of SAP Signavio Process Manager »
Anonymous User
Founder at a tech company
On a scale from 1-10: 7/10
Read full review of SAP SuccessFactors »
Feghouli Sofiabe
Co-owner / Board Member at ITS
Technical support could be better so I rate it a five out of ten.
Read full review of SAP S/4HANA »
Anonymous User
SAP MM/SRM/ARIBA at a non-tech company
Customer Service: A seven out of 10. Technical Support: An eight out of 10.
Read full review of SAP Ariba Procurement »
Andy Pan
BusinessObject Delivery Dev. at a government
I'm the administrator, and I haven't had any significant issues, so I don't usually need specific technical support....
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Anonymous User
ServiceMax/Salesforce Consultant at a tech services company
Their customer service is very good.
Read full review of ServiceMax »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.