Compare Sangoma vs WatchGuard

Sangoma

Based on 1 review.

WatchGuard

Based on 213 reviews.

Sample Customers

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

1 reviews

21 reviews

13 reviews

0 reviews

Top Industries

Outsourcing Company

16%

Educational Organization

Financial Services Firm

Comms Service Provider

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Carlos Ardila
Project Manager, Information Technology at a construction company
Some of the use cases with FreePBX involve deployment scenarios where they had commercial telephony and IP telephony....
Read full review of FreePBX »

Review 1 of 1

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
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Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Carlos Ardila
Project Manager, Information Technology at a construction company
They have a support package you can buy by hours of support. If you run into anything that needs to be taken to their...
Read full review of FreePBX »

Review 1 of 1

Tyson Swank
Computer Programmer at a construction company
I have only had to call once or twice for anything in any of the time that we have had the solution. Most of the...
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Anonymous User
Head of Information Technology
Customer Service: 6/10. Technical Support: 8/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
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Mourad Aissi
Director of Information Systems at a hospitality company
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
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Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Scott Morin
Owner / CEO at a tech services company
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
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Gert Vr
Systems integrator at a tech services company
If I encounter any challenges, I promptly create a support ticket with WatchGuard. Typically, within less than twelve...
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Joseph Redmond
Woodworker
I would rate their technical support very highly. They are very knowledgeable.
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Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
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Anonymous User
ICT Manager at a maritime company
In general, their support is okay, and nothing fancy. We have had a few chats and a few cases on several things that...
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Anonymous User
Competitive Engineer at a tech vendor
They have a lot of support sites. I haven't need to contact them for support.
Read full review of WatchGuard EPDR »
Santosh Thorwat
IT Head at a construction company
We did not need to use technical support.
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Anonymous User
IT Security & Data Protection Manager at a healthcare company
The support from Panda Security Adaptive Defense could improve. They are not the most efficient. I rate the support a...
Read full review of WatchGuard EPDR »
Anonymous User
IT Technician at a real estate/law firm
Their support is excellent.
Read full review of WatchGuard Firebox »
Simon-Walker
IT Manager at a religious institution
I would rate technical support as excellent.
Read full review of WatchGuard EPDR »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Firebox »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
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JimWarren
IT Manager at a construction company
The customer service is good. If we have an occasional issue there are helpful. They help us resolve problems....
Read full review of WatchGuard Firebox »
Anonymous User
Account Manager
Customer Service: Excellent, they have incredibly quick response to any questions, and their online customer portal...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Manager at a financial services firm
The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is...
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
Tech support has worked well for us. Most of their people are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
SAP Specialist Engineer at a import and exporter
Customer Service: It depends on the partner. Technical Support: Tech support is sometimes a little bit slow.
Read full review of WatchGuard XTM [EOL] »
Manish Nalawade
Owner at a tech services company
The technical support is good. Their distributor is in Mumbai, and they arrange everything about support. In case we...
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Scott Eastman
Project Consultant at a computer software company
The technical support is good from WatchGuard Firebox.
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Joseph Jansen
IT Specialist at a recreational facilities/services company
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
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Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Firebox »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
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Bavo Kennis
Owner at a tech services company
I would rate the technical support as eight out of ten. Although not perfect, it is very good.
Read full review of WatchGuard EPDR »
Anonymous User
System Administrator at a retailer
The technical support is very fast and reliable. They are very professional. We have never had any issues with the...
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Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
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Review 1 of 30

Technical Support

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