Compare SailPoint vs Saviynt

SailPoint

Based on 72 reviews.

Saviynt

Based on 27 reviews.

Latest Research

Buyer's Guide

SailPoint Identity Security Cloud vs. Saviynt Identity Cloud

March 2026

Saviynt Identity Cloud vs. SailPoint Identity Security Cloud

Updated: March 2026

Buyer's Guide

SailPoint Identity Security Cloud vs. Saviynt Identity Cloud

March 2026

SailPoint Identity Security Cloud vs. Saviynt Identity Cloud

Updated: March 2026

Sample Customers

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Saviynt Identity Cloud

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

Popular Solutions

SailPoint Identity Security Cloud

13 reviews

Saviynt Identity Cloud

8 reviews

Top Industries

Financial Services Firm

16%

Manufacturing Company

Computer Software Company

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
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Review 1 of 1

Anonymous User
Software Engineer at a tech consulting company
My main use case for Saviynt is deploying IGA solutions to our customers. For deploying IT solutions to our customers...
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Review 1 of 1

Customer Service

Mitch MO
Specialist Consultant at a financial services firm
I have not directly received support from this company because another department handles all support inquiries....
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RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
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Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
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Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
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Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
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SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
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Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
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Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
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Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
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Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
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Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
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Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
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JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
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Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
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Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
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Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
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Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
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Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
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Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
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Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
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Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
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Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
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Anonymous User
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
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Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
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Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
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Review 1 of 30

Prakash Mantha
Founder at APSSIAM
Suppose you raise any instance with Saviynt's technical support team; you will not get any response immediately from...
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Amimesh Anand
Senior Architect at a consultancy
I would rate the technical support about nine out of ten.
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Suresh Kumar Subramaniyan
Manager, Identity & Access Management at a financial services firm
Their support deserves a rating of seven out of ten. They respond consistently, but they are somewhat lacking in...
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Surya Sadhu
Manager at Fortuna Identity
I haven't directly interacted with them, but we do communicate if any functionalities are not working as expected or...
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SushantAggarwal
Architect(IAM) at a tech services company
They have terrible technical support because they have a lot of delays. I rate the technical support a six out of ten.
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Wipro Limited
Thermal Technical Lead at a tech vendor
The customer service and support are okay. We got good support so far. The response time could be faster.
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Irappa Hosamani
Manager at a computer software company
The technical support is ok.
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Soma Karthik
Senior Engineer Identity and Access at a government
The customer service and support are weak. It could be faster and knowledgeable.
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Niraj Joshi
Implementation Engineer at a tech services company
Saviynt's team is very much helpful in terms of technical support.
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Anonymous User
Lead Identity Specialist at a tech services company
I have not contacted the technical support of the product, but from what I heard from my peers, I can say that there...
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Santosh Satkar
IAM Architecht
If there are any issues, we open a professional services ticket and get guidance from them. There are certain things...
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Anonymous User
Identity and Access Management Manager at a retailer
The tool's premium support is good.
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Anonymous User
BC Business Area Manager at a retailer
The support team is always available when needed.
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Anonymous User
Product Owner Identity & Access Management at a tech services company
I've never had the chance to contact technical support. I cannot say how helpful or responsive they are as I've never...
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Anonymous User
Software Engineer at a tech consulting company
Customer support is quite good, though it can take about a week to respond to a request, but that is still pretty...
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Anonymous User
Lead Identity Specialist at a tech services company
We've had mixed dealings with customer support. Recently it seems to have improved but six or seven months ago, the...
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Anonymous User
manager at a retailer
Customer service and support are areas that they should focus on, in terms of improvement. I would rate the customer...
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Anonymous User
Principal Consultant at a tech services company
I know our people have contacted their support and they found them to be quite responsive.
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Anonymous User
Senior Solutions Specialist at a computer software company
I haven't contacted technical support yet.
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Raed AlAbbedAlAziz
Country Manager at Gulf IT
Saviynt's technical support is effective, as they have a presence in Saudi Arabia with dedicated sales and technical...
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reviewer02755566
Identity Management Consultant at a consultancy
The technical support services are satisfactory.
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Yatish Tiwari
Senior Manager, IAM (Des317) at Inspira Enterprise
The technical support services are average. Their team asks us to refer to the forum whenever we raise tickets....
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Manikanta Prasad Boinapally
Identuty IT Consultant
Initially, we didn't get much response from Saviynt. In the past, we needed them to come up with a plan, or provide...
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Review 1 of 23

Technical Support

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