Compare RWS Group vs SAP

RWS Group

SAP

Based on 1577 reviews.

Sample Customers

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

SAP Service Cloud

INICOM, Dulux

Popular Solutions

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Top Industries

Financial Services Firm

22%

Computer Software Company

University

Educational Organization

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Customer Service

No Data Available

ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
During implementation, we had some issues with the integration. We contacted SAP, and we were able to resolve them.
Read full review of SAP Ariba Procurement »
Lasha Grdzelishvili
Senior Data Warehouse Engineer at a tech services company
I have not used the support from SAP PowerDesigner.
Read full review of SAP PowerDesigner »
AhmedHaridy
Managing Director at Emkan
The tool's technical support is fast.
Read full review of SAP IT Operations Analytics »
Hanif Shaikh
Co-founder & Partner at idiligence Solution
You need to raise an OSS note or message to contact the technical support team. You can raise an issue by using the...
Read full review of SAP BW4HANA »
Arsala Abbas
SAP HCM / SF Consultant at a computer software company
I rate SAP technical support nine out of 10. They're always available via live expert chats whenever we get stuck.
Read full review of SAP HCM »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
Regarding technical support, after a recent licensing issue caused a temporary halt, we realized the importance of...
Read full review of SAP PowerDesigner »
Steven Leung
Technical Director at DynaSys
We provide technical support to our clients when they need our assistance.
Read full review of SAP S/4HANA »
Shashank ShekharSingh
Solutions Architect at a retailer
It depends on how much you pay SAP for support. If you pay for maximum attention, you can access a dedicated person...
Read full review of SAP Process Orchestration »
StephenThorne
Practice Lead at Omnitell Tech
I've been dealing with SAP now for over 25 years. I would rate their technical support a three or four out of ten.
Read full review of SAP Master Data Governance »
Segun Oyeleke
SAP HANA Developer at a educational organization
It has good technical support.
Read full review of SAP Analytics Cloud »
Anonymous User
Head of Finance Enterprise Application
Moving forward, we need to upgrade to the new version, which will provide better support and agility.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Sr. I.T. Manager at a wholesaler/distributor
There are two kinds of technical support: consultants for SAP support and business consultants. We feel that they...
Read full review of SAP SuccessFactors »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Matt Mueller
Global Business Process Management Facilitator
Customer service/support was great in the beginning but is now extremely poor. You can feel that Signavio does not...
Read full review of SAP Signavio Process Manager »
Syam Srikanth
Data Engineer at KASP
Technical support from SAP is awesome. If we have an issue, they give a good solution. Compared to Oracle's support,...
Read full review of SAP Data Services »
NizarAhmad
BI & EIS Manager at Almarai Company Limited
We have not used a single technical support call for SAP, which is great. As a whole, technical support was good, but...
Read full review of SAP Data Services »
Anonymous User
Head of Data Delivery at a pharma/biotech company
If you pay them for support, they give you good people.
Read full review of SAP Master Data Governance »
Anonymous User
Partner at a consultancy
There are two parts to the service experience. The outsourced service provider's expertise and responsiveness has...
Read full review of SAP HANA Cloud »
VenkataGiridhar
Senior Associate at Cognizant
The solution’s tech support is good.
Read full review of SAP HANA »
Ahmed-Haridy
SAP SuccessFactors Function Head at EOH
This solution has very good technical support. They are very professional, and we have a good relationship with them.
Read full review of SAP SuccessFactors »
Anonymous User
senior cCo-Founderonsultant at a computer software company
The solution's support takes a lot of time to resolve an issue after the user opens the ticket with the technical...
Read full review of SAP Signavio Process Manager »
Anonymous User
Deputy Manager
I have opened tickets with technical support. They've been good. Sometimes they take a while to respond.
Read full review of SAP BW4HANA »
Anonymous User
Practice Head at ERP Logic
We have, on occasion, contacted SAP for some of the issues we've had and they then forward it to the technical...
Read full review of SAP Analytics Cloud »
Ahmed_Adel
Technical manager at SAFE-SAS
I do not have any experience with customer service and support.
Read full review of SAP HANA »
EmmanuelOladinrin
Data Analytics Manager at Dangote Industries Limited
I have experience with SAP technical support and have supported customers, including those in financial services. I...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Business Analytics Consultant at a computer software company
I haven't had to reach out to anybody for technical support.
Read full review of SAP Lumira »
Elham Hadad
Software Developer at a consultancy
We use a partner for support.
Read full review of SAP Business One »
Anonymous User
AVP IT at a construction company
The technical support from SAP is commendable. However, the support process involves different levels. Level one...
Read full review of SAP Process Orchestration »
Anonymous User
Operation Development Manager at a manufacturing company
We have external SAP support, which is usually specialized and effective if managed as an emergency. However, direct...
Read full review of SAP Process Orchestration »
Anonymous User
SAP Data Sevices Consultant at a tech services company
On some other tools, I have been in touch with SAP support. With this particular solution, we've only had...
Read full review of SAP Information Steward »

Review 1 of 30

Technical Support

No Data Available

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