Compare RWS Group vs SAP

RWS Group

SAP

Based on 1694 reviews.

Sample Customers

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

SAP Service Cloud

INICOM, Dulux

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

46 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

Financial Services Firm

11%

Outsourcing Company

11%

Comms Service Provider

Construction Company

Outsourcing Company

10%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
HemantKUMAR6
Principal Architect at Sopra Steria
We mainly use it for logical and physical data modeling. Our main objective is to keep a repository of our logical...
Read full review of SAP PowerDesigner »

Review 1 of 5

Customer Service

No Data Available

AlejandroValencia
Director of new business at PERCEPTIO S.A.S.
Technical support is good. On a scale from one to five, I would give technical support a four.
Read full review of SAP Business Data Cloud »
Hatem Mohamed NageebSalama
Technical Account Manager at Seidor
As a partner, my company provides customer service 24/7 all over the globe. My company has support in eighty-eight...
Read full review of SAP Business One »
David Kunc
Account Manager at Cadmium
The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the...
Read full review of SAP ERP »
VishnuReddy2
Consulting Enterprise Architect at R2V2.ai
I would rate the support of SAP as very established and responsive.
Read full review of SAP Business Warehouse »
Bassem Mohammed
IT Application Manager at TBTD
Regarding technical support from SAP HANA Cloud, they have specific rules in place, and it depends on whether you are...
Read full review of SAP HANA Cloud »
Mouly Korthiwada
Enterprise Architect at Tata Consultancy Services
SuccessFactors' technical support is responsive.
Read full review of SAP SuccessFactors »
SajidFarooq
Senior Consultant at a consultancy
I would rate the customer service as a three out of ten. There is a very poor response from SAP that we usually...
Read full review of SAP SuccessFactors Employee Central »
SanjeevKumar14
Senior Manager at a tech vendor
We've gotten in touch directly with SAP NetWeaver support, for example, with expediting OSS messages we've raised....
Read full review of SAP NetWeaver »
ClaudeDa Silva
Ho Finance Methods and Tools at Airbus Atlantic
I have not contacted SAP support and have not experienced any issues requiring their assistance.
Read full review of SAP S/4HANA Cloud »
Oswaldo Figueredo
Platform Engineer and Infrastructure Management at Colciencias
The technical support from SAP Business One on AWS is very good. The agents are friendly and responsive.
Read full review of SAP Business One »
Anonymous User
HRS Professional at a financial services firm
Customer support needs improvement because it is a weakness. Support is offshore so you deal with people in other...
Read full review of SAP SuccessFactors »
Mohammed Abdulkaleem
Director Of Operations, SAP, AWS Consultant at Saudi Paper Group
Customer support is good because they're relying on the HANA Cloud database. HANA is a good, fast database compared...
Read full review of SAP Business Data Cloud »
Cillie Malan
Group financial manager at Vusela Risk Services
The technical support team is good. Also, it depends on who is providing you with the support.
Read full review of SAP Business One »
Vijaya Macherla
GTM Lead at Capgemini
The technical support is awesome. For the response time, I give them a ten out of ten. They respond in a flash....
Read full review of SAP Data Hub [EOL] »
L Mohapatro
SAP Specialist at Victoria's Secret
Support is still improving, and getting support from SAP is a bit exorbitant. Sometimes, the queue will be on the...
Read full review of SAP Business Data Cloud »
Anonymous User
Founder & CEO at a tech services company
Technical support is good. They were able to assist us in some specific issues we were experiencing.
Read full review of SAP Business Warehouse »
Muhammad-Ismail
Operations Governance and Oversight at a consultancy
Their technical support is very good. They have a very good way of accessing the users and are able to easily put our...
Read full review of SAP Signavio Process Manager »
Tim Schweikardt
System Analyst Lead at a pharma/biotech company
We've used technical support. SAP's ticket system takes some time before you really get a developer who can help you,...
Read full review of SAP Identity Management »
Anonymous User
Managing Director at Blue Phakwe Consulting
Customer Service: The level of service has been satisfactory for now, since we can access information from both SAP...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
Application Development Assoc Manager at Eccenture
I've contacted SAP support once or twice. We raised a support request, and they responded promptly. They organized a...
Read full review of SAP BusinessObjects Business Intelligence »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
Anonymous User
SAP BI Architect at a government
The support experience depends on the level of support you have with SAP. During cutovers, management took Tier 1...
Read full review of SAP HANA Cloud »
Anonymous User
Senior Application Delivery Specialist at a pharma/biotech company
Technical support comes partially from SAP. There are also certain partner companies who are providing support, so...
Read full review of SAP ERP »
David Hudgins
Senior Business Intelligence Architect at a tech services company
SAP tech support is good. However, I prefer the use of the partners and communities like ASUG or SAPinsider to...
Read full review of SAP BusinessObjects Business Intelligence »
Shili Ma
Consultant at HAND Enterprise Solutions LTD.
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
Ali Mirnia
Chief Executive Officer at Redment
The technical support on offer is very good. We're quite satisfied with their level of service.
Read full review of SAP HANA »
Anonymous User
Data Lead at a comms service provider
I've never personally dealt with technical support. It's the IT team that usually handles any problems. The CVO...
Read full review of SAP Master Data Governance »
AshwanthramMurugeshan
Consultant at Capgemini
Technical support is very professional. They are on time and are always assisting us.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Sr Advisory Technical Specialist at IBM
I have not been in contact with technical support.
Read full review of SAP Business Data Cloud »
Anonymous User
Network Engineer at a financial services firm
Customer service was found to be satisfactory.
Read full review of SAP BusinessObjects Business Intelligence »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.