Compare Rohde & Schwarz vs WatchGuard

Rohde & Schwarz

Based on 16 reviews.

WatchGuard

Based on 231 reviews.

Sample Customers

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

Rohde & Schwarz Oscilloscopes

1 reviews

LANCOM Management Cloud

1 reviews

1 reviews

22 reviews

8 reviews

0 reviews

Top Industries

Comms Service Provider

13%

Manufacturing Company

12%

Outsourcing Company

11%

Construction Company

Outsourcing Company

13%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

WimRoelands
Owner at De Wifi Expert
We are resellers and platinum partners from LANCOM Systems. My customers' main use cases for LANCOM Management Cloud...
Read full review of LANCOM Management Cloud »
Sales Harrison
Works at Harrison Laboratories Inc
My main use case for Rohde & Schwarz Oscilloscopes is electronic design work. A quick specific example of an...
Read full review of Rohde & Schwarz Oscilloscopes »
Anonymous User
Managing Director at a tech services company
We used LANCOM SD-WAN in both a retail setting, where it was being tested, and in a school environment. My colleague...
Read full review of LANCOM SD-WAN »
SeydouSidibe
General Manager at 3R Technologie
One of our customers needed to publish a web application. Since the customer had a platform that included a Hyper-V...
Read full review of R&S Web Application Firewall (DenyAll) »

Review 1 of 4

RickyMakkar
Senior Network Security Consultant at NTT DATA
I use ThreatSync NDR for monitoring across our hybrid and cloud infrastructure. For monitoring in our hybrid and...
Read full review of ThreatSync NDR »
Petri Alhainen
Administrator at Sulbana Oy
I'm talking about WatchGuard EPDR, which is endpoint protection. I try to remember if we have them in our system, and...
Read full review of WatchGuard EPDR »
Anonymous User
Senior System Administrator at a consultancy
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

WimRoelands
Owner at De Wifi Expert
The support is great because we have platinum support. There are different tiers of support: bronze partner, silver...
Read full review of LANCOM Management Cloud »
Brandon Jiao
Staff Transceiver Engineer at Xilinx, Inc.
The technical support is really good. In the very beginning, we had some problem with their Ecal because of the...
Read full review of Rohde & Schwarz Oscilloscopes »
Padamanabh Deshmukh
Hardware Engineer at Cisco Systems, Inc.
I haven't been in contact with the technical support or vendor.
Read full review of Rohde & Schwarz Oscilloscopes »
Anonymous User
Firmware Engineer at a tech vendor
Their support is strong and timely.
Read full review of Rohde & Schwarz Oscilloscopes »
Anonymous User
Design Engineer at Xilinx, Inc.
I have been very satisfied with their customer support. I know quite a few application engineers from Rohde & Schwarz...
Read full review of Rohde & Schwarz Oscilloscopes »
Anonymous User
CEO at a manufacturing company
If we need technical support, we just call them.
Read full review of Rohde & Schwarz Oscilloscopes »
Arnav Shah
Hardware Engineer at a tech company
The technical support is good. They are pretty responsive. We usually contact them by e-mail and they respond quite...
Read full review of Rohde & Schwarz Oscilloscopes »
Anonymous User
HW Eng. at a tech company
There was technical support, there was no problem with that. There were tutorials. We also had people in Israel who...
Read full review of Rohde & Schwarz Oscilloscopes »
George Brown
Sr Electrical Engineer at TVH
Technical support is fair because I use front panel more than I use programming. Most of tech support doesn't use...
Read full review of Rohde & Schwarz Oscilloscopes »
Anonymous User
Managing Director at a tech services company
Customer service is excellent in the EU with high ratings. However, in other time zones, support is less than ideal...
Read full review of LANCOM SD-WAN »
Anonymous User
Works at a tech vendor
We haven't really contacted support, but if we did we would go through the rep or the distributor.
Read full review of Rohde & Schwarz Oscilloscopes »
EricWeber
Signal Integrity Engineer at starkey laboratories
I haven't used their technical support.
Read full review of Rohde & Schwarz Oscilloscopes »
Alan Martin
Power Integrity Lead at Elton Designs
The technical support is very good. It is just a phone call, and I always get a prompt response.
Read full review of Rohde & Schwarz Oscilloscopes »
Sales Harrison
Works at Harrison Laboratories Inc
I don't know if customer support is that great. I only called one time because a probe broke and I think they took...
Read full review of Rohde & Schwarz Oscilloscopes »

Review 1 of 14

RickyMakkar
Senior Network Security Consultant at NTT DATA
I would rate customer support as three out of five because it is sometimes difficult to connect with them.
Read full review of ThreatSync NDR »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Ronald Lewis
IT Manager at Invest Barbados
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Rajesh Makwana
Regional Pre Sales Engineer at Roundrobin Tech
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
Mohamed Abdel-Hassanein
Co-Founder and Business Development at TeCrypt
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Firebox »
Syed Pasha
Senior Network Consultant at NETOPS
My experience with WatchGuard's technical support has been that it was hard to get them on the call initially....
Read full review of WatchGuard Firebox »
Yevheniy Moyko
Cyber Security Engineer at Underdefense
WatchGuard Firebox does help reduce bottlenecks. The reduction in system bottlenecks is significant. When comparing...
Read full review of WatchGuard Firebox »
Tyson Swank
Computer Programmer at Crestwood Inc
I have only had to call once or twice for anything in any of the time that we have had the solution. Most of the...
Read full review of WatchGuard Firebox »
Anonymous User
Third Line Engineer at a tech services company
Customer Service: Great customer service with fast response. Technical Support: They have good technical knowledge.
Read full review of WatchGuard XTM [EOL] »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Manish Nalawade
Owner at it logic
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Victor Massey
Solution Architect at Simvicitsolutions
The support system is similar to EPDR and EPP. They will register my case and either call me back, email me, or send...
Read full review of WatchGuard Firebox »
Anonymous User
General Manager- IT & Automation - Serum at a pharma/biotech company
Technical support with WatchGuard XTM is handled by my team.
Read full review of WatchGuard XTM [EOL] »
RainerAlbrecht
General Manager at Gemakom
We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a...
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
The technical support is very good because when our customer has a problem, they are very dependent on the cloud...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
Technical support for Panda Adaptive Defense 360 is provided by the reseller, and they also do preventive maintenance...
Read full review of WatchGuard EPDR »
Anonymous User
Executive VP/Partner at To Solution, LLC
Customer Service: When we have called on them for sales and product support, the customer service has been very good....
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The technical support for this solution has been great in our experience.
Read full review of WatchGuard Secure Wi‑Fi »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Firebox »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »
Anonymous User
IT Technician at a real estate/law firm
I used their technical support one time. They were very good. I would rate them at least a nine out of 10.
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Network & infra Manager at Vanguard Business Solutions & Consulting
Customer Service: I haven’t requested any help from customer service. Technical Support: I attended training from...
Read full review of WatchGuard XTM [EOL] »
PedroSoteras
Digital Solution Designer at Accenture
The technical support of WatchGuard Threat Detection and Response is generally helpful. We have had two issues...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of WatchGuard EPDR »
Anonymous User
Deputy Head of IT Department at a financial services firm
Customer Service: The customer service from my vendor was very good. I would give them a rating of 9/10. Technical...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Andrew Ramsey
President at Precision Solution Group, LLC
Their tech support is great.
Read full review of WatchGuard Firebox »
John Rhines
Network Administrator at ADVANCED SOFTWARE DESIGNS
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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