Compare Redwood Software vs SS&C Blue Prism

Redwood Software

Based on 56 reviews.

SS&C Blue Prism

Based on 135 reviews.

Sample Customers

Redwood Software - Finance Automation Edition

ArcelorMittal, Alliant Energy, Allianz, Arla, Bacardi, CPS Energy, DSM, Faurecia, Genetech, Jabil, Jumbo,

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

Redwood RunMyJobs

0 reviews

JSCAPE by Redwood

2 reviews

Redwood Software - Finance Automation Edition

1 reviews

Blue Prism

7 reviews

Blue Prism Cloud

8 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

11%

Performing Arts

Retailer

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gowri-Shankar
Analyst at a energy/utilities company

Read full review of Redwood Reporting - Report2Web »
Ram Chenna
Enterprise Architect at a consultancy
Primarily, it's SAP automation. We use it to automate all our finance processes, including procure-to-pay (P2P) and...
Read full review of Redwood Software - Finance Automation Edition »

Review 1 of 2

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Customer Service

Gowri-Shankar
Analyst at a energy/utilities company
The technical support does not provide support over the weekend.
Read full review of Redwood RunMyJobs »
Gowtham S
Manufacturing Engineer at a aerospace/defense firm
I have nothing much to say about technical support. They have been good.
Read full review of JSCAPE by Redwood »
Shubham Bharti
Associate Consultant at a consultancy
Technical support is good. They are always ready to help.
Read full review of JSCAPE by Redwood »
Rohit Pattar
SAP consultant at a tech services company
We deeply value timely responses to inquiries, whether conveyed through phone, email, chat, or other communication...
Read full review of JSCAPE by Redwood »
Amarjeet Kamble
Senior Manager at a financial services firm
The customer service and support are pretty fast to respond. They are excellent.
Read full review of Redwood Software - Finance Automation Edition »
MaheshKumar6
Senior Analyst at a printing company
Troubleshooting is currently done by referring us to documentation and the blog. On-call or chat support would be great.
Read full review of JSCAPE by Redwood »
Shivam Tyagi
Consultant at a consultancy
Everything is perfect with the support team. They delivered their service very well.
Read full review of Redwood RunMyJobs »
Akshatha Ramesh
Junior Business Analyst at a printing company
I've had a positive experience with technical support - although call or chat support would be highly beneficial.
Read full review of JSCAPE by Redwood »
Shubham Bharti
Associate Consultant at a consultancy
Technical support is always helpful.
Read full review of Redwood RunMyJobs »
Aishwarya Shekar
Information Technology Analyst at a tech services company
the customer support is excellent; they provide 24/7 services for all user queries.
Read full review of JSCAPE by Redwood »
MaheshKumar6
Senior Analyst at a printing company
I have reached out to customer service and support many times including late night hours. The support team was so...
Read full review of Redwood RunMyJobs »
Keerthi R
DevOps Engineer at a computer software company
There is always room for improvement with support, however, as of now, the support is good.
Read full review of Redwood RunMyJobs »
Gowri-Shankar
Analyst at a energy/utilities company
You won't get support on weekends.
Read full review of Redwood Reporting - Report2Web »
Anonymous User
Principle ERP Analyst at a manufacturing company
I have contacted them. I would rate them an eight out of ten at this point.
Read full review of Redwood RunMyJobs »
Sharath Karanth K B
Scholar Trainee at a tech services company
Technical support is below average.
Read full review of JSCAPE by Redwood »
Anonymous User
Head Of Operations at a tech services company
Technical support was very responsive.
Read full review of JSCAPE by Redwood »
Ujwala Patil
Security Delivery Analyst at a consultancy
I love their 24/7 support. The product comes with a provision of an L2 level of availability.
Read full review of JSCAPE by Redwood »
Ram Chenna
Enterprise Architect at a consultancy
Customer support and technical support are good, with the standard ITSM process using a ticketing system. Response...
Read full review of Redwood Software - Finance Automation Edition »
Heramb P21
Senior Analyst/ software Engineer at a consultancy
We have always received good support from the Redwood support team.
Read full review of Redwood RunMyJobs »
Anonymous User
Application development associate at a consultancy
Technical support is good.
Read full review of Redwood RunMyJobs »
Ram Chenna
Enterprise Architect at a consultancy
The customer service and support are pretty good. They're a small company, but their support is fast and effective....
Read full review of Redwood Software - Finance Automation Edition »

Review 1 of 21

Kumar Animesh
Automation Manager at a healthcare company
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
Read full review of Blue Prism Cloud »
Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
Read full review of Blue Prism »
Birabrata Senapati
Lead Engineer at a tech vendor
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
Read full review of Blue Prism Cloud »
Keith Mcdowell
Chief Executive Officer at a consultancy
I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the...
Read full review of Blue Prism Cloud »
Zameer Shaik
RPA Lead at a tech services company
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
Read full review of Blue Prism »
KasimIqbal
Senior Automation Consultant at a tech services company
The technical support is very good.
Read full review of Blue Prism »
Sravan G
Senior Project Manager at a computer software company
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
Read full review of Blue Prism »
Aaron Ingram
Director at a real estate/law firm
I have only reached out to technical support on one occasion and I felt that it was fine. The community support and...
Read full review of Blue Prism Cloud »
Emeka Uchendi
IT Consultant at a tech services company
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
We used to contact Blue Prism for license parts and if we need another consultant. Technical support is not as...
Read full review of Blue Prism Cloud »
Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
I have communicated with Blue Prism technical support, and they are helpful. We use their support now and then as we...
Read full review of Blue Prism »
Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
Read full review of Blue Prism »
Anonymous User
RPA Solution Architect - Lead Developer Individual Contributor at a tech services company
Technical support is very good. They respond quickly.
Read full review of Blue Prism »
Athota Singaiah
Lead RPA at a financial services firm
Most technical issues are handled in-house. There are two teams. One is the configurator or development team. The...
Read full review of Blue Prism »
Anonymous User
Senior Consultant at a tech vendor
I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask...
Read full review of Blue Prism Cloud »
Mattia Mezzacapo
RPA Engineer at a computer software company
Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has...
Read full review of Blue Prism »
Anonymous User
Director at a tech vendor
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
Read full review of Blue Prism Cloud »
MohithKumar
Product Manager at a financial services firm
The customer service and support are okay.
Read full review of Blue Prism Cloud »
Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
Read full review of Blue Prism »
Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
Read full review of Blue Prism »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at a tech services company
I've never used technical support, but I've gotten answers from community forums and blogs.
Read full review of Blue Prism Cloud »
Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
Read full review of Blue Prism »
Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
Read full review of Blue Prism »
Giovana Reis
Senior Planning and Control Analyst at a translation and localization position
The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there...
Read full review of Blue Prism »
Anonymous User
Business Head at a consumer goods company
Our clients seem to be happy with the technical support. I haven't heard any complaints.
Read full review of Blue Prism »
Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
Read full review of Blue Prism »
Anonymous User
Director Of Innovation at a tech vendor
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
Read full review of Blue Prism »
Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
Read full review of Blue Prism »
Anonymous User
RPA Practice Head at a tech services company
The technical support is average.
Read full review of Blue Prism Cloud »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »

Review 1 of 30

Technical Support

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