Compare Rapid7 vs Varonis

Rapid7

Based on 193 reviews.

Varonis

Based on 18 reviews.

Latest Research

Buyer's Guide

Rapid7 InsightIDR vs. Varonis Platform

March 2026

Varonis Platform vs. Rapid7 InsightIDR

Updated: March 2026

Buyer's Guide

Rapid7 InsightIDR vs. Varonis Platform

March 2026

Rapid7 InsightIDR vs. Varonis Platform

Updated: March 2026

Sample Customers

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Varonis Platform

Nottingham Building Society

Popular Solutions

12 reviews

4 reviews

4 reviews

11 reviews

Top Industries

Financial Services Firm

Manufacturing Company

Computer Software Company

Comms Service Provider

Financial Services Firm

15%

Manufacturing Company

Insurance Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at Super Secure
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »

Review 1 of 5

SureshKumar
Technical Consultant at Satcom Infotech Pvt Ltd
My main use case for Varonis Platform is for data classification on the user's machine, specifically for data...
Read full review of Varonis Platform »

Review 1 of 1

Customer Service

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
SohailHyder
Head Of Cyber Security at Super Secure
Regarding the pricing of Rapid7 InsightAppSec, I think it is reasonable because if a product is performing well,...
Read full review of Rapid7 InsightAppSec »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Roy Jones
Cloud Architect at SofLabTech
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »

Review 1 of 30

Ari De Wit
Head of Technology at a construction company
The solution provides good technical support.
Read full review of Varonis Platform »
SureshKumar
Technical Consultant at Satcom Infotech Pvt Ltd
Customer support for Varonis Platform is very good. I would rate the customer support for Varonis Platform at nine...
Read full review of Varonis Platform »
Fekri Hached
Database and crm dynamics engineer at a financial services firm
They have a really good setup, and their sales team and technical service are reliable; they hold monthly, weekly,...
Read full review of Varonis Platform »
Arun Gowda K
Security Analyst at NTT DATA
The response would be a little bit quicker.
Read full review of Varonis Platform »
Frederic Delos
Senior Cloud Engineer at a financial services firm
I have a direct line, a red phone direct line to them. Nothing but a good experience here.
Read full review of Varonis Platform »
Lovekesh Malik
Consultant at a tech vendor
I would rate the technical support from the vendor between six and seven. I rate the technical support at this level...
Read full review of Varonis Platform »
ROHIT CHAURASIYA
Analyst at HCL Technologies
The customer service and support are good.
Read full review of Varonis Platform »
Lovekesh Malik
Consultant at a tech vendor
There is a specific portal where you raise a regular ticket. Someone from the team would then contact you, and you...
Read full review of Varonis Platform »
Herman Pienaar
Senior Security Consultant at Intalock Technologies
Overall, customer support is good. However, there can be delays in issue resolution, with some problems requiring...
Read full review of Varonis Platform »
Anonymous User
IT Security Admin at a university
Their technical support is phenomenal.
Read full review of Varonis Platform »
KumarVivek
Cyber Security Senior Engineer at a manufacturing company
Technical support from Varonis is rated as nine out of ten.
Read full review of Varonis Platform »
Jonathan Johnson
cybersecurity architect at a healthcare company
The customer support is above par; it is what I think other organizations should look at to be comparable to. Varonis...
Read full review of Varonis Platform »
Anonymous User
IT Specialist at a government
The technical support is good.
Read full review of Varonis Platform »
Anonymous User
Senior Security Engineer at a insurance company
The technical support is very good — very responsive.
Read full review of Varonis Platform »
Anonymous User
Senior Engineer at a tech services company
Their technical support is very good. They have full, 24/7 access to engineers. You're not just dealing with a help...
Read full review of Varonis Platform »
Anonymous User
Supervisory IT Specialist at a government
Customer support experience has been highly satisfactory. I would rate it nine out of ten.
Read full review of Varonis Platform »

Review 1 of 16

Technical Support

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