Compare Rapid7 vs Trellix

Rapid7

Based on 181 reviews.

Trellix

Based on 422 reviews.

Latest Research

Buyer's Guide

Rapid7 InsightIDR vs. Trellix Helix Connect

September 2025

Trellix Helix Connect vs. Rapid7 InsightIDR

Updated: September 2025

Buyer's Guide

Rapid7 InsightIDR vs. Trellix ESM

September 2025

Rapid7 InsightIDR vs. Trellix ESM

Updated: September 2025

Sample Customers

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Rapid7 Penetration Testing Services

Motorola, Liberty wines, Kaman Corporation

Rapid7 MDR

Landmark Health, NISC, Resimac, Starr Companies

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

Rapid7 InsightVM

14 reviews

Rapid7 InsightIDR

10 reviews

Rapid7 Metasploit

10 reviews

Trellix Endpoint Security Platform

31 reviews

Trellix MOVE AntiVirus

14 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Manufacturing Company

12%

Computer Software Company

11%

Government

11%

Financial Services Firm

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security is its customization capabilities, allowing me and my organization...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »

Review 1 of 5

Customer Service

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The technical support team is good and helpful.
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
The response time for customer service needs improvement.
Read full review of Rapid7 InsightVM »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
SohailHyder
Head of Cyber Security at Super Secure
Customer service needs significant improvement. There are delays in support response times, and support is not...
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Product Manager at a tech services company
Rapid7 InsightIDR's technical support is great and very responsive. Of course, their support depends on the SLAs.
Read full review of Rapid7 InsightIDR »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »

Review 1 of 30

BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The customer service and support are really good. Trellix offer multiple contact options – you can call and get...
Read full review of Trellix Network Detection and Response »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
There are multiple ways to get support. You can create a case through your partner or support portal by calling. If...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security Platform »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of Trellix Collaboration Security »
CESARCASTRO
Committee of IT Cybersececurity at a energy/utilities company
I have spent a lot of time with this product. I have contracted support and also have an operating control so I can...
Read full review of Trellix Endpoint Detection and Response (EDR) »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
The technical support from Trellix was excellent previously, but since the rebranding, it needs improvement. When...
Read full review of Trellix DLP »
SanjeetkumarSingh
Senior manager at Wipro Limited
I've never dealt with technical support. I would not be able to rate their services.
Read full review of Trellix MOVE AntiVirus »
ObaseunAwoyinfa
Security Consultant at Trinexia
Support for Trellix EDR is not great. There have been instances where we encountered issues that required support...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Head of Client Infrastructure at a computer software company
We have technical support from Trellix teams, who also helped us build the Trellix system. We had a second team that...
Read full review of Trellix Advanced Threat Defense »
Selina Aldefolla
Information Security Officer at a healthcare company
The technical support is fast and they have been helpful in resolving our issues.
Read full review of Trellix ESM »
Technicalconsult568
product manager at MCS
They have a strong technical support.
Read full review of Trellix Endpoint Security Platform »
Roshan Jadhav
Technical Consultant at Vincacyber
I have communicated with Trellix technical support whenever I face challenges, and they have been supportive.
Read full review of Trellix DLP »
Anonymous User
Security Professional
Customer Service: 10/10 Technical Support: 10/10 (maybe not tier 1 but every one after)
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of Trellix Network Detection and Response »
SaiKiran
Presales Engineer at Vincacyber
Support is knowledgeable but could be fast.
Read full review of Trellix DLP »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security Platform »
Frisal Argha Kusumah
Automation Service Engineer (DCS) at a manufacturing company
The technical support is good. They are fast to respond and they have weekend support.
Read full review of Trellix MOVE AntiVirus »
Cybersecon67
Cyber Security Consultant at a computer software company
Technical support, as well as their online knowledge base, has helped us a lot. However, our current issue with...
Read full review of Trellix ESM »
Anonymous User
IS Manager, Software Engineer at a manufacturing company
I can log into the McAfee portal and get support. We have not had any problem with the support and we have never had...
Read full review of Trellix Endpoint Security Platform »
VenkatKrishnan
VP - Cyber Security at Olam International
The technical support from Trellix is average - it's neither good nor bad. I would give it five or six points out of...
Read full review of Trellix Endpoint Security Platform »
Manuel Ochoa
Support Security Engineer at a computer software company
In some cases, if the report comes from India or America, it's basically an open and shut case. But if the support...
Read full review of Trellix Endpoint Security Platform »
Pankaj Nagpal
Chief Information Security Officer at Romsons
This is the worst technical support. Without OEM support, you can't handle this product. OEM support is mandatory,...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
VP Global Information Technology at a insurance company
The technical support is very good.
Read full review of Trellix MOVE AntiVirus »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The technical support of Trellix DLP rates at eight points. The support is not optimal for Trellix solution. There...
Read full review of Trellix DLP »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Trellix Network Detection and Response »
Anonymous User
Vice President Cyber Security Practice Head at a tech services company
We have not contacted technical support in quite some time. We had issues with the parsing.
Read full review of Trellix ESM »
Jitu Mani Das
Information Security Manager at SPXFLOW
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of Trellix Endpoint Security Platform »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I have never heard of any issues with technical support. That means technical support is good. If something comes to...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

No Data Available

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