Compare Ranorex vs Sauce Labs

Ranorex

Based on 46 reviews.

Sauce Labs

Based on 115 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Sauce Labs

September 2026

Sauce Labs vs. Ranorex Studio

Updated: September 2026

Buyer's Guide

Ranorex Studio vs. Sauce Labs

September 2026

Ranorex Studio vs. Sauce Labs

Updated: September 2026

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Sauce Labs

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

Sauce Visual

Autodesk

TestObject

BW Bank, Telefonica

Popular Solutions

0 reviews

0 reviews

0 reviews

0 reviews

Top Industries

Manufacturing Company

14%

Outsourcing Company

14%

Construction Company

Computer Software Company

Outsourcing Company

18%

Construction Company

12%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
Read full review of TestObject »
Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 2

Customer Service

Thomas Bradley
Software Engineer at BAE Systems
Support was able to help us well during the initial setup.
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Review 1 of 30

Andy Antes
Senior Software Engineer at a computer software company
I have not personally used Sauce Labs' technical expertise to assist us with integration or for implementing...
Read full review of Sauce Labs »
Nitu Singh
Test Automation Snr. Consultant at a insurance company
Overall, technical support has been really good. They have responded to our questions and have triaged pretty quickly...
Read full review of Sauce Labs »
Anonymous User
Senior QA Automation Engineer at Bleacher Report
We've only usually contacted customer service (our account manager) to add VMs, it's been seamless and pleasant.
Read full review of Sauce Labs »
Anonymous User
Senior Manager - Software QA at a hospitality company
The technical support has been pretty good. We haven't seen a lot of technical issues in which to engage their...
Read full review of Sauce Labs »
Anonymous User
Software Engineer at a consultancy
Customer Service: It is the best. Technical Support: It is good.
Read full review of Sauce Labs »
Anonymous User
Quality Engineering Intern at a tech company
Good. According to my experiences, the technical support engineers typically reply to emails within a day.
Read full review of Sauce Labs »
Mohit Rathi
Lead Consultant at a tech services company
Initially, we didn't reach out to their technical experts because we had the expertise on it. In one or two...
Read full review of Sauce Labs »
Anonymous User
Software Developer Trainee at a tech services company
Customer Service: 4.8 out of 5 Technical Support: 4.5 out of 5
Read full review of Sauce Labs »
Anonymous User
Software Testing Enigneer (QA) at a tech services company
Customer Service: Sauce Labs support has been very helpful, and they are always friendly, even when it's not always a...
Read full review of Sauce Labs »
Anonymous User
Sr. IT Architect at a healthcare company
I rate Sauce Labs' support nine out of 10. I could go up to a perfect 10 if the response and solution times were a...
Read full review of Sauce Labs »
Anonymous User
Test Engineer at a media company
Customer Service: Pretty good. The customer service guys are responsive, and will respond with a reply in less than a...
Read full review of Sauce Labs »
Anonymous User
Sr Staff Software Engineer, QA Enablement at a tech vendor
As we run into issues with anything that we are trying to do or integrating with to run our test automation, we reach...
Read full review of Sauce Labs »
Anonymous User
Team Lead at a tech vendor
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Rob Larsen
Director of Quality Assurance - Shared Service at a financial services firm
The sales group was easy to work with. We had a service account representative, which is a nice setup. They handle...
Read full review of Sauce Labs »
Anonymous User
MTS at a tech services company
I have not contacted customer service or technical support so far.
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Chris Cha
Software Developer Engineer in Test at a retailer
Support is great, including the support ticketing. Every time I've had a support ticket, they have replied. If they...
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Anonymous User
QA Director at Bridgetree
Customer service from the initial query to sauce labs to the product evaluation to contract negotiations to purchase...
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Anonymous User
QA Engineer at a financial services firm
Customer Service: Never used. Technical Support: Never used.
Read full review of Sauce Labs »
Anonymous User
Health Systems QA Automation Engineer (SDET) at a healthcare company
Customer Service: Excellent, so far. Technical Support: Excellent, so far.
Read full review of Sauce Labs »
Anonymous User
Lead Quality Analyst at Derivco
Customer service is good. I have personally not had an issue myself but from those that have it has never been...
Read full review of Sauce Labs »
Hassan Radi
Head of Automation R&D at Applause
We open support tickets, and they're pretty responsive, they get back to us on time. They're really good about fixing...
Read full review of Sauce Labs »
Anonymous User
Senior Software Development Engineer in Test at Autodesk, Inc.
Amazing! They are very quick in response and very throughout. They even go way beyond to help troubleshoot our code...
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Anonymous User
Software Tester at a comms service provider
Customer Service: Good. Technical Support: It's the best.
Read full review of Sauce Labs »
Anonymous User
Works at a tech company
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Sauce Labs »
Anonymous User
Quality Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Software Test Engineer at a media company
Customer Service: Three out of five. Technical Support: Three out of five.
Read full review of Sauce Labs »
Anonymous User
Chief Arrgonaut at a tech services company
Customer Service: Support is friendly and responsive. Technical Support: Solid.
Read full review of Sauce Labs »
Anonymous User
Quality Assurance Engineer at a tech services company
This has been an area of focus from Sauce Labs. Their customer service is unmatched, and their help documents have...
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Alejandro Garduno
Quality Assurance Lead at ZX-Ventures
We've been in touch with technical support as we've run into some issues and we want to better understand how the...
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Anonymous User
IT Analyst at a manufacturing company
I worked with their customer support for these devices. For the issues that we were facing, they were very...
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Review 1 of 30

Technical Support

No Data Available

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