Compare Ranorex vs Sauce Labs

Ranorex

Based on 46 reviews.

Sauce Labs

Based on 115 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Sauce Labs

October 2025

Sauce Labs vs. Ranorex Studio

Updated: October 2025

Buyer's Guide

Ranorex Studio vs. Sauce Labs

October 2025

Ranorex Studio vs. Sauce Labs

Updated: October 2025

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Sauce Labs

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

Sauce Visual

Autodesk

TestObject

BW Bank, Telefonica

Popular Solutions

0 reviews

2 reviews

0 reviews

0 reviews

Top Industries

Computer Software Company

18%

Manufacturing Company

14%

Financial Services Firm

Retailer

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
Read full review of TestObject »
Mohit Rathi
Lead Consultant at a tech services company
We use it for automated testing. For our company, we do web testing automation. We run our test suites containing...
Read full review of Sauce Labs »
Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 3

Customer Service

Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Review 1 of 30

Nitu Singh
Test Automation Snr. Consultant at a insurance company
Overall, technical support has been really good. They have responded to our questions and have triaged pretty quickly...
Read full review of Sauce Labs »
Savio De Souza
Sr. IT Architect at a healthcare company
I rate Sauce Labs' support nine out of 10. I could go up to a perfect 10 if the response and solution times were a...
Read full review of Sauce Labs »
Anonymous User
Software Engineer at a tech vendor
Excellent, responsive, and goes above and beyond.
Read full review of Sauce Labs »
Anonymous User
Works at a tech company
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Sauce Labs »
Vijay Sawale
Test Associate & Manager at IGT Solutions
Technical support and chatbots are also available for AutonomIQ TestIQ's users. AutonomIQ TestIQ's support is very...
Read full review of AutonomIQ TestIQ »
Anonymous User
QA Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
QA Engineer at a retailer
Customer Service: I have not used it. Technical Support: I have not used it.
Read full review of Sauce Labs »
Anonymous User
Software Tester at a comms service provider
Customer Service: Good. Technical Support: It's the best.
Read full review of Sauce Labs »
Rob Larsen
Director of Quality Assurance - Shared Service at a financial services firm
The sales group was easy to work with. We had a service account representative, which is a nice setup. They handle...
Read full review of Sauce Labs »
Anonymous User
Software Developer Trainee at a tech services company
Customer Service: 4.8 out of 5 Technical Support: 4.5 out of 5
Read full review of Sauce Labs »
Anonymous User
-- at a tech company
Customer Service: I have not personally needed it yet, but their documentation and examples are solid. Technical...
Read full review of Sauce Labs »
Anonymous User
Sr Staff Software Engineer, QA Enablement at a tech vendor
As we run into issues with anything that we are trying to do or integrating with to run our test automation, we reach...
Read full review of Sauce Labs »
Anonymous User
Sr. QA Automation Engineer
Customer Service: They are amazing. Always get back to me, follow up, everything is amazing. Technical Support: They...
Read full review of Sauce Labs »
Anonymous User
Test Engineer II at a tech services company
Customer Service: Customer service is 10/10. Sauce Labs is quick to help and easy to reach out to for information or...
Read full review of Sauce Labs »
Anonymous User
Software Development Engineer at a computer software company
I would rate support as an eight out of 10.
Read full review of Sauce Labs »
Ahsan Subhani
QA engineer at Siznam and Co
The technical support services are not satisfactory.
Read full review of Sauce Labs »
Anonymous User
QA Engineer at a tech services company
Customer Service: An eight out of 10. Technical Support: A nine out of 10.
Read full review of Sauce Labs »
Anonymous User
Quality Assurance at a tech company
Customer Service: Their customer service is good. Technical Support: Their technical support is great.
Read full review of Sauce Labs »
Anonymous User
Works at a insurance company
Customer Service: Very positive. From the sales reps to the customer success reps, Sauce Labs is truly dedicated to...
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Anonymous User
Lead Quality Analyst at Derivco
Customer service is good. I have personally not had an issue myself but from those that have it has never been...
Read full review of Sauce Labs »
Anonymous User
Senior QA Automation Engineer at Bleacher Report
We've only usually contacted customer service (our account manager) to add VMs, it's been seamless and pleasant.
Read full review of Sauce Labs »
Mohit Rathi
Lead Consultant at a tech services company
Initially, we didn't reach out to their technical experts because we had the expertise on it. In one or two...
Read full review of Sauce Labs »
Anonymous User
QA Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Ben Lane
Application Engineer at Discover Financial Services
Their support has been great. When I submit a new help ticket or a request, they usually respond on the same day, by...
Read full review of Sauce Labs »
Anonymous User
Consultant at a tech vendor
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Sarah Barefoot
Senior Quality Assurance Manager at a financial services firm
The support is fantastic. We have monthly meetings with Sauce Labs. Even if I have questions, I can just reach out to...
Read full review of Sauce Labs »
Anonymous User
Quality Assurance Engineer at a tech services company
This has been an area of focus from Sauce Labs. Their customer service is unmatched, and their help documents have...
Read full review of Sauce Labs »
Anonymous User
IT Analyst at a manufacturing company
I worked with their customer support for these devices. For the issues that we were facing, they were very...
Read full review of Sauce Labs »
Anonymous User
QA Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Team Lead at a tech vendor
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.