Compare PagerDuty vs Zendesk

PagerDuty

Based on 97 reviews.

Zendesk

Based on 83 reviews.

Sample Customers

Popular Solutions

PagerDuty Operations Cloud

62 reviews

Zendesk

13 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

Financial Services Firm

11%

Outsourcing Company

11%

Performing Arts

Manufacturing Company

Outsourcing Company

12%

Construction Company

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
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Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Arkajit Das
CTO at Fraoula
Customer support for PagerDuty Operations Cloud is quite effective.
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Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
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Jajati Behera
Senior Consultant at PwC
Customer service from PagerDuty is great. Sometimes we need help with setups, which are usually minor, but whenever...
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Binaya Moharana
System Administrator And Application Support at ICE
I can give PagerDuty Operations Cloud a rating of a minimum of 7.5 to eight for technical support.
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Kkonovalov Kanavalev
Senior Cloud Operations Engineer at IMO Health
The customer support is great; we have never had an issue when reaching out to someone in customer service when we...
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Hitesh Lodha
Senior Cloud Engineer at Ollion
From a business point of view, I could not give a comment on whether it is expensive or cheaper, as that is a...
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RajbhushanSharma
Operations & Delivery Lead at Tavlex
The customer support has been really quick and responsive. I would give the customer support a 10 out of 10 because...
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Yash Dhawan
Tech Ops Engineer at Zeller
I have never contacted the technical support team of PagerDuty Operations Cloud. The application was pretty much...
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Mukul Bhati
Senior Technical Consultant at Brillio
Regarding customer support, we never found any reason to get support from the customer. We were already supported...
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Mukesh Ts
Software Developer at Webspruce
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
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Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
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PrashantGupta2
Software Engineer L2 at a tech vendor
I often communicate with the technical support and customer service of PagerDuty Operations Cloud when needed.
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Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
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Anonymous User
Ai Engineer at a financial services firm
We have not used customer support explicitly.
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Abhishek Jadli
Production Support Engineer - Database at a wholesaler/distributor
I do not often communicate with the technical support of PagerDuty. The manuals are created by our team, so we use...
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Anonymous User
Project Manger at a government
Customer support has been very good, and I can reach somebody anytime. I would rate customer support an eight on a...
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Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
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Pradeep Vijayagiri
Php Consultant at a computer software company
I did not really need to reach out to customer support as everything worked normally, and we can get all the...
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Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
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Adil Ustad
Senior Software Engineer at LTM
I did not have to reach customer service because the product has been stable and reliable, and I can say it is really...
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
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Anonymous User
L1 SecOps Analyst at a tech vendor
Customer support is good.
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Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
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Aitha Shashikanth
Senior Network Operations Center Engineer at Accolite
I have no issues at all. I have never faced any issue with PagerDuty Operations Cloud tool itself, so I never had an...
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Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
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Michael Maack
Owner at IT Verke limited
We haven't used the technical support yet.
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Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
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Anonymous User
Ops Engineer at a tech vendor
The support is decent.
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Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Review 1 of 30

JohanSkibdahl
CEO at Etcetera Networks
Zendesk Messaging would be recommended to other companies.
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AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
We loved being able to track everything about tickets, including their open times and notifications for users...
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Dimitri Cooper
Project Manager III at City of Union City Government
Customer support with Zendesk has always been top-tier. The few times we have had to reach out, the customer service...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
My experience with Zendesk's customer support has not been positive. When I open a ticket for a bug, it often does...
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Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
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Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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Anonymous User
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Filipe Abreu
Junior system analyst at Wevt clous
I have never had to interact with Zendesk's support team.
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Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
Director of IT at a computer software company
It's stellar.
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Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »

Review 1 of 30

Technical Support

No Data Available

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