Compare PagerDuty vs Zendesk

PagerDuty

Based on 61 reviews.

Zendesk

Based on 81 reviews.

Sample Customers

Popular Solutions

PagerDuty Operations Cloud

26 reviews

Zendesk

12 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

Financial Services Firm

13%

Performing Arts

12%

Educational Organization

Manufacturing Company

Financial Services Firm

Construction Company

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nambi Srinivasan
Senior SRE at IBM
I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my...
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Review 1 of 1

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
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Anonymous User
VP Marketing

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Review 1 of 3

Customer Service

Divyajyoti Ghosh
CSO C Apac at Autodesk, Inc.
I cannot recall ever having to contact support.
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Arkajit Das
CTO at Fraoula
Customer support for PagerDuty Operations Cloud is quite effective.
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Navnath Solanke
Support Engineer II at VOIS
For technical support, we raise tickets most of the time and do not get in touch with them directly. However, we...
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DeepakReddy
Sr.DevOps Engineer at Scaler
I would rate customer support a seven out of 10.
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Kkonovalov Kanavalev
Senior Cloud Operations Engineer at IMO Health
The customer support is great; we have never had an issue when reaching out to someone in customer service when we...
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Akhil Viswam
Senior Consultant at a consultancy
We have internal enterprise support within the application, which is very interactive. They escalate issues to the...
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Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
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Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
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Brandon Johnson
Director of engineering at a wellness & fitness company
The product is so self-intuitive that you very rarely need to reach out to their technical support, but when you do,...
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Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
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Aashish Bhandari
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
I do not have direct contact with PagerDuty Operations Cloud tech support or customer service teams, but my senior...
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Yousef Almomani
Systems Engineer at a consultancy
We did not try to reach out to customer service because we did not face any issues.
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Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
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Jajati Behera
Senior Consultant at PwC
Customer service from PagerDuty is great. Sometimes we need help with setups, which are usually minor, but whenever...
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Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
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Anonymous User
Sr Communications Analyst at a financial services firm
We've never had a problem with the technical support. We have one person in our office who mainly does a lot of the...
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Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
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Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
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Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
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Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
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Anonymous User
Technical Client Support at a financial services firm
8/10
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Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Anonymous User
Director of Product Support
Customer Service: Excellent and responsive. Technical Support: Very good.
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Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
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Nambi Srinivasan
Senior SRE at IBM
My interaction with PagerDuty Operations Cloud's customer support mainly focused on customizing our workflows. They...
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Prathik Rokhade
Associate Sr. Manager at Financial Insight Technology, Inc.
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
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Darrin Khan
Compliance, Security & Testing Manager at a financial services firm
We worked with technical support at one stage when we were trying to get a mail filter. We wanted to set up a complex...
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Anonymous User
Lead Systems Analyst at a logistics company
Customer Service: Customer service is very good. Technical Support: Technical service is very good.
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Review 1 of 30

Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
I'd say a nine for the support from Zendesk when considering the platform overall. My experience with Zendesk...
Read full review of Zendesk Messaging »
Ahmed Nassar
Sr. Atlassian Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
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Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
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Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Filipe Abreu
Junior system analyst at Wevt clous
I have never had to interact with Zendesk's support team.
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
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Review 1 of 30

Technical Support

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