Compare OPSWAT vs WatchGuard

OPSWAT

Based on 5 reviews.

WatchGuard

Based on 181 reviews.

Sample Customers

MetaDefender Drive

Sophos, IBM, American express, bmc, DISA

WatchGuard Data Loss Prevention

Royal Yachting Association, Sunray Engineering

WatchGuard Gateway AntiVirus

Star Cargo

Popular Solutions

MetaDefender Email Security Solutions

3 reviews

MetaDefender

1 reviews

OPSWAT Filescan Sandbox

1 reviews

WatchGuard Firebox

23 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

14 reviews

Top Industries

Computer Software Company

12%

Government

12%

Financial Services Firm

10%

Comms Service Provider

18%

Computer Software Company

16%

Government

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RamonMedina
Senior Information Systems Engineer at Liberty Pumps, Inc.
Right now, we're mainly just using the email gateway security server. We have all of our incoming emails getting...
Read full review of MetaDefender Email Security Solutions »
Anonymous User
Cyber Security Engineer at a security firm
We use the product to scan files.
Read full review of OPSWAT Filescan Sandbox »
Anonymous User
Cyber Security Specialist at a insurance company
Our use case is pretty wide. We wanted to scan every file uploaded by our customers to our application. For example,...
Read full review of MetaDefender »

Review 1 of 3

Isaac Shemaria
Co-Founder at OptiSec Zero Trust Security
WatchGuard EPDR is useful in large organizations with over 200 endpoints because the starting prices of the other...
Read full review of WatchGuard EPDR »
Anonymous User
Executive VP/Partner at To Solution, LLC

Read full review of WatchGuard XTM [EOL] »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
IrfanPanhwar
Country Head at LS Systems Philippines

Read full review of WatchGuard Firebox »
Vatsal-Shah
Assistant Technical Manager at Bluefive Technologies (P) Ltd.
We basically use this solution to filter traffic so that the network can be secured and no one can hack the network....
Read full review of WatchGuard Intrusion Prevention Service »

Review 1 of 5

Customer Service

Aaron Alornyenu
Mr at a financial services firm
The technical support team responds quickly.
Read full review of MetaDefender Email Security Solutions »
Anonymous User
Cyber Security Specialist at a insurance company
The support is good, really responsive. They usually respond within two hours or less, and we fix issues in about two...
Read full review of MetaDefender »
RamonMedina
Senior Information Systems Engineer at Liberty Pumps, Inc.
In the beginning, I might have contacted technical support, and I recall them being pretty responsive.
Read full review of MetaDefender Email Security Solutions »
Anonymous User
Cyber Security Engineer at a security firm
We work with the support team on a daily and weekly basis.
Read full review of OPSWAT Filescan Sandbox »
Anonymous User
Co Founder / CEO at a tech company
The technical support is good.
Read full review of MetaDefender Email Security Solutions »

Review 1 of 5

Surjith Cs
Sr.System Administrator at a computer software company
The technical support is very fast - when we raise an incident, we get a solution in no time.
Read full review of WatchGuard Firebox »
Anonymous User
Chief Technology Officer at a tech services company
Excellent.
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at it logic
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Richard Marcin
Sr. Systems Administrator at a individual & family service
The times I've used technical support it was excellent.
Read full review of WatchGuard Firebox »
RajeshV1
Chief Executive Officer at esupport Solutions Pvt ltd
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Jason Lau Quan
Business Development at Lisa Communications Limited
The technical support is good.
Read full review of Panda Adaptive Defense 360 »
Joseph Jansen
IT Specialist at Art Students League
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Scott Eastman
Project Consultant at SysGroup PLC
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Anonymous User
Head of Information Technology
Customer Service: 6/10. Technical Support: 8/10.
Read full review of WatchGuard XTM [EOL] »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
Reviewer93465
System Analyst at a transportation company
I have no complaints about WatchGuard's technical support. If you have a question, they answer it.
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Anonymous User
Information Technology Support Specialist at a financial services firm
We've never used technical support.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
Read full review of WatchGuard Firebox »
Santosh Thorwat
IT Head at Patil Group
We did not need to use technical support.
Read full review of WatchGuard Firebox »
John Giacco
Network Administrator at Peace Bridge
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Gateway AntiVirus »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
IT Management and owner at a tech services company
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
Joseph Redmond
Woodworker at Creative Woodworking NW
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Ron Cook
IT & Telecommunications at BAA
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
John Rhines
Network Administrator at Advanced Software Designs
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »
FlorianBUIS
Infrastructure Administrator at CFA-INSTA
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
Kenneth Conklin
Owner at a tech services company
Excellent, although I have very little involvement with technical support, but when I did use technical support, the...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Security & Data Protection Manager at a healthcare company
The support from Panda Security Adaptive Defense could improve. They are not the most efficient. I rate the support a...
Read full review of Panda Adaptive Defense 360 »

Review 1 of 30

Technical Support

No Data Available

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