Compare Omada vs Virtusa

Omada

Based on 68 reviews.

Virtusa

Sample Customers

Omada Identity

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

Popular Solutions

Omada Identity

23 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Outsourcing Company

Construction Company

43%

Comms Service Provider

15%

Financial Services Firm

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmitRathod
Senior Analyst at Toll Holdings Limited
Omada Identity is used for automation of life cycle management, compliance and audit management, risk mitigation,...
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Review 1 of 1

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Customer Service

Taufik Shaikh
Senior Manager Identity & Access Management at Omya
Omada Identity support needs improvement. I do not have any specific details regarding the improvement, but I believe...
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Harold Van Ham
Product owner Identity & Access management at Avans Hogeschool
So far, we have Mads as our customer success manager. He is a very good engineer. He is almost a part of our team, so...
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Carsten Eiberg
Iam Security Specialist at a insurance company
I rate Omada's support a nine out of ten. They respond in under an hour if we have a serious issue.
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Led Hilderink
principal IGA consultant and partner at Fortigi
Customer support is where we are in between most of the time. The customer calls us if they have a problem, and if...
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Pernilla Hulth
IAM Project Manager (Independent) at a retailer
I rate Omada support 10 out of 10.
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Gjert Tronstad
Chief Information Security Officer at a manufacturing company
For us, their technical support has been fantastic. Also, Omada definitely provides us with a clear roadmap for...
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João Toso
IAM Implementation Specialist at MAHLE Shared Services Poland Sp. z o.o.
Omada’s support team is responsive and technically sound. Their engineers provide detailed, relevant assistance and...
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Carsten Eiberg
Iam Security Specialist at a insurance company
I have called their service desk or help desk system every now and then, at least once a week. Their help desk is...
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Chetan-Jadhav
network engineer at a tech services company
Omada Identity's customer support has been good, with the support team being responsive and helpful, and the service...
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Espen Bago
Identity and Access Program Owner at NAV
I have interacted with them because we had used the vendor instead of a third-party integrator, which worked well for...
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Ilanguak Olsen
Owner at Iqo.dk
My team contacts Omada Identity technical support whenever there's an error or a hiccup. There's a ticketing system...
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Dietmar Wettach
Identity and Access Product Owner at Flughafen Zürich AG
We receive technical support from our partner in Switzerland.
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Vuyolethu Sithatu
Senior IT Support Technician at a manufacturing company
The customer support for Omada Identity is excellent. We interacted with a company called Integral, who provide...
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Arno Stolwijk
Partner bij Navaio IT Security at Navaio IT Security
They know what they are doing when setting up the business because this is their core business. There is no waiting...
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Anonymous User
Director, Identity and Access Management at a computer software company
While I appreciate that Omada's technical support surpasses my prior experiences, their response times can sometimes...
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Rishabh Chaubey
Security Delivery Senior Analyst at a tech vendor
Customer support for Omada Identity is lacking. When I encounter issues and reach out to the team, their responses...
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Alessandro Molinaro
tecnico hardware e sistemista delle infrastrutture di reti at ArgoLogica
So far, I have had few opportunities to use technical support, but the little support I have requested has always...
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Anonymous User
Senior Developer at a financial services firm
I would rate customer support around a seven. While the expertise of the support team tends to be high when we...
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Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
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Sudhik Kathariya
Senior Developer at Guidewire Limited
Their support is good. It is not the best. They could do better in terms of response time and knowledge.
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Anonymous User
IT Team manager at a financial services firm
Sometimes the support team doesn't provide clear instructions on how to solve our problems. This might be because we...
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Thorsten Brüggemann
Head of IT Identity Team at a manufacturing company
The project environment is, of course, different from the live environment. It will be interesting to see how users...
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Anonymous User
Functioneel beheerder IAM/PAM/AD/AAD bij DELA corporation at a tech services company
My team contacts the support team. The support is slow.
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Anonymous User
Solution Manager at AB Group
We currently utilize two partnered consultants for support. These consultants assist us with any difficulties we...
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Sudhik Kathariya
Senior Developer at Guidewire Limited
I would rate the support of Omada Identity as a six out of ten.
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Anonymous User
Manager at a manufacturing company
We do not contact their technical support directly because we have a service agreement already in place with them...
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Anonymous User
Selvstænding IAM-arkitekt at a financial services firm
Above average.
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Angéla
Senior IAM Specialist at Gemeente Utrecht
We have a consultant from Traxion. He helps us with everything related to Omada. If there is something wrong, we go...
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Anonymous User
IT Projects Specialist at Advantest Corp
We rate Omada support 7 out of 10
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Anonymous User
Application Consulting & Management Administrator at a computer software company
We haven't submitted any support tickets to Omada so far because we have been solving our issues with consultants.
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Technical Support

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