Compare NSFOCUS vs WatchGuard

NSFOCUS

Based on 1 review.

WatchGuard

Based on 231 reviews.

Sample Customers

NSFOCUS NGIPS

G20 Summit 2016

NSFOCUS TAS

G20 Summit 2016

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

NSFOCUS Web Application Firewall

0 reviews

WatchGuard Firebox

22 reviews

WatchGuard EPDR

8 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Construction Company

25%

Financial Services Firm

13%

Comms Service Provider

12%

Outsourcing Company

13%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Desktop Engineer at eros international media ltd
The solution is set up for application protection. We also use some application software in our data center to...
Read full review of NSFOCUS Web Application Firewall »

Review 1 of 1

RickyMakkar
Senior Network Security Consultant at NTT DATA
I use ThreatSync NDR for monitoring across our hybrid and cloud infrastructure. For monitoring in our hybrid and...
Read full review of ThreatSync NDR »
Petri Alhainen
Administrator at Sulbana Oy
I'm talking about WatchGuard EPDR, which is endpoint protection. I try to remember if we have them in our system, and...
Read full review of WatchGuard EPDR »
Anonymous User
Senior System Administrator at a consultancy
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

No Data Available

Rui Barbosa
Director of Production & Support Engineering at Famasete Lda
Whenever I need support for WatchGuard Application Control, I'm able to get it from the vendor.
Read full review of WatchGuard Firebox »
Raphael Diacamille
Administrateur Systã¨Mes Et Rã©Seau at Btp Consultants
I recommend giving the technical support for WatchGuard Firebox a nine on a scale from one to ten.
Read full review of WatchGuard Firebox »
Arnab Mondal
Network Operations Center Engineer at a tech services company
I had contacted technical support one time. The speed and quality of the support are very good. The quality is indeed...
Read full review of WatchGuard Firebox »
Matthew Cooper
IT Network Administrator at a retailer
From my experience with their customer service team, I would say that they seem quite knowledgeable and fairly quick...
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Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
Gerardo Denis
Manager, Information Technology at Stoneleaf Construction
I have a customer service rating of five out of ten.
Read full review of WatchGuard Firebox »
Syed Pasha
Senior Network Consultant at NETOPS
My experience with WatchGuard's technical support has been that it was hard to get them on the call initially....
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Carlos Jesus
Owner at Level 3
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Dirk Emmermacher
Network Administrator at Niedersächsischer Turner-Bund e.V.
WatchGuard's support is very good. Over the years, there have been only one or two tickets that were not solved. When...
Read full review of WatchGuard Firebox »
AlanRogers
Owner at Thermioninc.com
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of WatchGuard EPDR »
Rony Ariesman
Network Administrator at PT Lautan Luas Tbk
The solution's technical support is excellent.
Read full review of WatchGuard Firebox »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
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Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
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Anonymous User
Network & infra Manager at Vanguard Business Solutions & Consulting
Customer Service: I haven’t requested any help from customer service. Technical Support: I attended training from...
Read full review of WatchGuard XTM [EOL] »
JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Richard Marcin
Sr. Systems Administrator at a individual & family service
The times I've used technical support it was excellent.
Read full review of WatchGuard Firebox »
Simon-Walker
IT Manager at Redeemer Baptist School
I would rate technical support as excellent.
Read full review of WatchGuard EPDR »
Vatsal-Shah
Assistant Technical Manager at Bluefive Technologies (P) Ltd.
I haven't used their support.
Read full review of WatchGuard Firebox »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Firebox »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Santosh Thorwat
IT Head at Patil Group
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Third Line Engineer at a tech services company
Customer Service: Great customer service with fast response. Technical Support: They have good technical knowledge.
Read full review of WatchGuard XTM [EOL] »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
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Anonymous User
COO/CTO at a pharma/biotech company
Yes, I had a positive experience with tech support.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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