Compare NETSCOUT vs Securonix Solutions

NETSCOUT

Based on 187 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

NETSCOUT Systems, Inc. is a provider of integrated computer network performance management products. NETSCOUT products include packet Sniffer and nGenius packet flow recorder. It is headquartered in Westford, Massachusetts and has approximately 800 employees. NETSCOUT serves the enterprise community, government agencies and telecommunications service providers. At various times NETSCOUT acquired the companies Network General and Fidelia Technology.

Information Not Available

Sample Customers

Popular Solutions

NETSCOUT Network & Application Observability

5 reviews

NETSCOUT Arbor DDoS Protection & Mitigation

9 reviews

OptiView XG [EOL]

0 reviews

Securonix Next-Gen SIEM

5 reviews

Securonix UEBA

1 reviews

Top Industries

Outsourcing Company

13%

Financial Services Firm

11%

Comms Service Provider

Construction Company

Outsourcing Company

13%

Manufacturing Company

12%

Construction Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Director Of Research And Development at a comms service provider

Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Hasan Toffaha
Newwork And Collaboration Supervisor at Nafeza
The major use case for me is that it gives me insight into the consumed bandwidth. My company has 12 sites over one...
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Review 1 of 2

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
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Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Michael GideonGenita
Technical Service Engineer at Fujitsu
The customer service and support are good.
Read full review of NETSCOUT Network & Application Observability »
Leandro Di Maria
Gerente De Ventas at internet winds ag
Support in Argentina is not so good. Although the team is good, they are not fast, and they lack the skills to manage...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Waseem Alkhawaja
Product Specialist at a comms service provider
The quality of the technical support provided by Arbor DDoS is premium. I rate the technical support a nine out of ten.
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Tushar Sail
Sr.Manager - IT at Reliance Industries Ltd
Considering the support provided by our ISP, I rate the solution's technical support an eight out of ten.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Soap Chen
Director at a tech services company
Most of the support agents are good.
Read full review of NETSCOUT Network & Application Observability »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
For vendor support, I give them nine out of ten.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Manager Network Operations Communication Signals at a transportation company
Their technical support does a pretty good job. If I open a ticket, I usually get a response relatively quickly....
Read full review of NETSCOUT Network & Application Observability »
David Soper
Network Engineer at Applied Systems
The technical support is good. Every time that we reach out to NETSCOUT, they have responded quickly. The engineers...
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Anonymous User
IT Manager at a consumer goods company
I have asked technical support for help, and I had a good experience. Usually, support would push me towards training...
Read full review of OptiView XG [EOL] »
Dominic Nazzise
Network Operations Engineer at a government
For any issues that we've ever had, we've gone directly through our sales engineer and directly with NETSCOUT. As far...
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Anonymous User
Senior Staff Engineer at a comms service provider
The technical support is mostly good. They could improve a bit with quicker responses for early on questions. What I...
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Anonymous User
Network Administrator at a tech company
8/10
Read full review of OptiView XG [EOL] »
Steve Puluka
Network Architect at DQE Communications
Arbor technical support is painless. Support requests at any hour are serviced quickly with an engineer that is very...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Moreno Musardo
Consultant
Technical support is okay. On occasion, it can take a long time for an issue to go through to the engineering level....
Read full review of NETSCOUT Network & Application Observability »
Hasan Toffaha
Newwork And Collaboration Supervisor at Nafeza
We opened many cases, and they respond, but a little bit slowly. Not compared to Cisco, it is a little bit slow.
Read full review of NETSCOUT Network & Application Observability »
Sanjin Zuhric
Team Lead Network Engineer at Artco Group d.o.o Sarajevo
Support for Arbor DDoS deserves a rating of 10 because when there is a problem with implementation, the people I work...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
IT Security Manager at a comms service provider
We’ve received technical support mainly from Thailand. The guy who supported us was very competent with the products.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Consultant at a tech services company
Their technical support is very good.
Read full review of NETSCOUT Network & Application Observability »
Evan Scott
IT Network Engineer at a consultancy
So far, so good with technical support. We really haven't had to engage them very much. We have an SE and an RSE who...
Read full review of NETSCOUT Network & Application Observability »
Ron Robinson
Network Engineer at a financial services firm
Technical support is very responsive. We have two people onsite that we pay. They work for NETSCOUT and they're very...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Security Consultant at a tech vendor
The platform's technical support services are good.
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Information Security Officer at a comms service provider
Very Good. The technical support team was there each time we needed them, offering valuable help and advice.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Network Architect at a wholesaler/distributor
Technical support is good. I give them a 4 out of 5; no real changes needed.
Read full review of OptiView XG [EOL] »
Anthony Mirra
Lead Network Engineer at a tech company
Technical support is okay. It depends on whom you talk to. The first level can be a struggle at times, but once you...
Read full review of NETSCOUT Network & Application Observability »
Arturo Aguilar
Specialized Engineering Services at Netcontroll
Tech support is good. We don't have any problem with that. I opened one case, and they solved it.
Read full review of NETSCOUT Network & Application Observability »
Bhuvanesh Uthukuli Subramanian
Architect - Network & Security Tools at a computer software company
Their support team, during and since deployment, has been great; a nine out of 10. They stepped up whenever we...
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Anonymous User
Tech Infrastructure Security Admin at a educational organization
Good to excellent
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Senior Network Engineer at a insurance company
The technical support is really good. They will go above and beyond, if you are running into a problem. You can go to...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Principal SIP Engineer
I don't directly use their technical support.
Read full review of NETSCOUT Network & Application Observability »
Usman Khan
Team Lead for DDoS Protection at a comms service provider
Technical support is really good. ATAC has been good with us. We haven't had any problem contacting them or getting...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »

Review 1 of 30

Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Hanish Dhamecha
SOC Analyst L2 at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

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