Compare NAVEX vs PagerDuty

NAVEX

Based on 11 reviews.

PagerDuty

Based on 92 reviews.

Sample Customers

EthicsPoint

Con-Way Freight

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

NAVEX Global

0 reviews

NAVEX One

0 reviews

PagerDuty Operations Cloud

58 reviews

Top Industries

Construction Company

13%

Financial Services Firm

11%

Outsourcing Company

Retailer

Financial Services Firm

12%

Performing Arts

10%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
We use the solution to conduct risk assessments on our environment.
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Anonymous User
Quality Improvement Director at a healthcare company

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Review 1 of 2

No Data Available

Customer Service

Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
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Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
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Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
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Anonymous User
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
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Anonymous User
Quality Improvement Director at a healthcare company
10/10
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Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
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MgmtAnalyst196
-- at a performing arts
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
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Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
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Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
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Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
The solution's support is good.
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Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
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Review 1 of 11

Shashank Venugopal
Dev Ops Engineer at a consultancy
We have very good support with PagerDuty Operations Cloud. In few cases, not frequently, we have had to contact the...
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Gulam Gauss
Cloud Support Engineer at ATOS
I have only interacted with PagerDuty's technical support team during the CrowdStrike incident. They worked very...
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AK sharma
Manager, Ott Platform at Synamedia
Customer support can be improved. At times, we get a delay in response. It takes time to get things back on track and...
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Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
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Hitesh Lodha
Senior Cloud Engineer at Ollion
From a business point of view, I could not give a comment on whether it is expensive or cheaper, as that is a...
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DeepakReddy
Sr.Devops engineer at Scaler
I would rate customer support a seven out of 10.
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Ganesh Singh
Network Operations Center Engineer at Samsung R&D Institute India
I did not often communicate with the technical support of PagerDuty Operations Cloud because I did not have access.
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Akhil Viswam
Senior Consultant at a consultancy
We have internal enterprise support within the application, which is very interactive. They escalate issues to the...
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Dhanush Hari
Site Reliability Engineer at Backblaze
I have had regular interactions with PagerDuty Operations Cloud’s technical support, and my overall experience has...
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RajbhushanSharma
Operations & Delivery Lead at Tavlex
The customer support has been really quick and responsive. I would give the customer support a 10 out of 10 because...
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Danilo Guilherme Oliveira
Sr. DevOps Engineer at BairesDev
I have contacted the support from PagerDuty and they were very good. I rate the support of PagerDuty a five out of five.
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Pavithra Jadapa
Technology Analyst at Infosys
The customer support for PagerDuty Operations Cloud is excellent. They have been very responsive. We have standing...
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Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
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Keshav Ray
Technical Lead at ScaleWorx
PagerDuty Operations Cloud does not require any maintenance from our end.
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Prathik Rokhade
Associate Sr. Manager at Financial Insight Technology, Inc.
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
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Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
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Anonymous User
Project Manger at a government
Customer support has been very good, and I can reach somebody anytime. I would rate customer support an eight on a...
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Anonymous User
Ai Engineer at a financial services firm
We have not used customer support explicitly.
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Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
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Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
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Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
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Aitha Shashikanth
Senior Network Operations Center Engineer at Accolite
I have no issues at all. I have never faced any issue with PagerDuty Operations Cloud tool itself, so I never had an...
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Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
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Michael Maack
Owner at IT Verke limited
We haven't used the technical support yet.
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Anonymous User
Ops Engineer at a tech vendor
The support is decent.
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Anonymous User
Partner Solutions Engineer (Dev Ops) at a tech vendor
Customer service could be easier to reach and quicker in responding. There is some latency in receiving responses.
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Pradeep Vijayagiri
Php Consultant at a computer software company
I did not really need to reach out to customer support as everything worked normally, and we can get all the...
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Review 1 of 30

Technical Support

No Data Available

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