Compare NAVEX vs PagerDuty

NAVEX

Based on 11 reviews.

PagerDuty

Based on 94 reviews.

Sample Customers

EthicsPoint

Con-Way Freight

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

NAVEX Global

0 reviews

NAVEX One

1 reviews

PagerDuty Operations Cloud

59 reviews

Top Industries

Construction Company

14%

Financial Services Firm

12%

Retailer

Outsourcing Company

Financial Services Firm

13%

Performing Arts

11%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
We use the solution to conduct risk assessments on our environment.
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Anonymous User
Quality Improvement Director at a healthcare company

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Review 1 of 2

Daksh Yamal
Senior Software Engineer at Infosys
PagerDuty Operations Cloud serves as our centralized incident management and on-call response solution for our hybrid...
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Review 1 of 1

Customer Service

Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
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Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
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Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
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Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
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Anonymous User
Quality Improvement Director at a healthcare company
10/10
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Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
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Anonymous User
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
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Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
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MgmtAnalyst196
-- at a performing arts
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
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Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
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Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
The solution's support is good.
Read full review of NAVEX One »

Review 1 of 11

Ayodeji Bayo-Makinde
Technical Support Engineer at Horizon/Bespoke Labs
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the...
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Aashish Bhandari
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
I do not have direct contact with PagerDuty Operations Cloud tech support or customer service teams, but my senior...
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Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
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Mahesh Babu R
Site Reliability Engineer at Itron, Inc.
I only communicate with technical support. I usually engage with the technical support team to get on a call with me...
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Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
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Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
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Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
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Mukesh Ts
Software Developer at Webspruce
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
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Divyajyoti Ghosh
CSO C Apac at Autodesk, Inc.
I cannot recall ever having to contact support.
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Brandon Johnson
Director of engineering at a wellness & fitness company
The product is so self-intuitive that you very rarely need to reach out to their technical support, but when you do,...
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Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
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Nambi Srinivasan
Senior SRE at IBM
My interaction with PagerDuty Operations Cloud's customer support mainly focused on customizing our workflows. They...
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Aitha Shashikanth
Senior Network Operations Center Engineer at Accolite
I have no issues at all. I have never faced any issue with PagerDuty Operations Cloud tool itself, so I never had an...
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
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Pradeep Vijayagiri
Php Consultant at a computer software company
I did not really need to reach out to customer support as everything worked normally, and we can get all the...
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Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
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Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
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Anonymous User
Ops Engineer at a tech vendor
The support is decent.
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Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
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Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
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Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
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Anonymous User
Sr Communications Analyst at a financial services firm
We've never had a problem with the technical support. We have one person in our office who mainly does a lot of the...
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Darrin Khan
Compliance, Security & Testing Manager at a financial services firm
We worked with technical support at one stage when we were trying to get a mail filter. We wanted to set up a complex...
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Anonymous User
L1 SecOps Analyst at a tech vendor
Customer support is good.
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Aksharma Aksharma
Manager, OTT platform at a media company
Customer support can be improved. At times, we get a delay in response. It takes time to get things back on track and...
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Anonymous User
Ai Engineer at a financial services firm
We have not used customer support explicitly.
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Anonymous User
Site Reliability Engineer at a tech vendor
When making on-premises installations, we connected with PagerDuty Operations Cloud's technical support. They guided...
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Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Review 1 of 30

Technical Support

No Data Available

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