Compare Mimecast vs Veeam Software

Mimecast

Based on 118 reviews.

Veeam Software

Based on 609 reviews.

Overview

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

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Sample Customers

Popular Solutions

Mimecast Insider Risk Management and Data Protection

2 reviews

Mimecast Email and Collaboration Threat Protection

8 reviews

Veeam Data Platform

22 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Computer Software Company

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Karsh Trivedi
SOC Engineer at Payatu
My main use case for Mimecast Insider Risk Management and Data Protection is email security, as I have deployed it as...
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Test Logix
Email Security Engineer at Logic Infosecurity
My use case for Mimecast Email Security is that it's one of the best solutions for a traditional gateway. Check Point...
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Review 1 of 2

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Prashant Aghao
Associate System Engineer at Dhanyaayai enterprise private limited
Veeam Kasten for Kubernetes is used as a backup solution for Kubernetes distributions. I use it for taking backups of...
Read full review of Veeam Kasten for Kubernetes »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 5

Customer Service

TC2
Manager, Cruise Division at a leisure / travel company
Technical support is good. I haven't had any problems with technical support. Obviously, there is a paid add-on...
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Anonymous User
Venture Center Senior Associate
Customer Service: Great, I had one support instance that I needed help with, and they got back right away. Technical...
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Anonymous User
IT Technician at a tech services company
Customer Service: Awesome. They listened to me and helped reached my goal. They develop a backup software, not a text...
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Anonymous User
Information Technology, Parts Sales at a transportation company
Customer Service: Great. I've barely needed any, but when I have, they've been very responsive. (Once again, I need a...
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Anonymous User
ITS Support Analyst II
Customer Service: 9 Technical Support: 9
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Anonymous User
Customer Support Technician
Customer Service: Excellent Technical Support: Excellent
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Deron Turner
Data Center Technician
Customer Service: 9 out of 10. Excellent. Technical Support: excellent
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Anonymous User
Senior Systems Engineer at a comms service provider
Customer Service: Customer service is great. They preemptively reached out to me once the order has been submitted to...
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Anonymous User
IT Manager
I've never had a problem getting a hold of somebody within a few minutes if I had a question.
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Anonymous User
IT Director at a tech vendor
Customer Service: Excellent. They have always been great on the phone, chat, or email. Technical Support: Excellent....
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Anonymous User
Sr. Systems Administrator at a pharma/biotech company
Customer Service: The customer service has always been great from Code42. They have helped us with initial...
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Anonymous User
IT Specialist
Customer Service: Great Technical Support: Very informative
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Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. It changed recently, and I think that they're in the process of revamping it. I...
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Anonymous User
Owner/General Manager at a tech services company
Customer Service: The customer service for this company is spot on. They have always answered any questions in a...
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Anonymous User
Technical Systems Engineer at a tech services company
Customer Service: I had never the pleasure to hear the customer service because I work in the IT tech support. But...
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Anonymous User
Systems Administrator at a healthcare company
Customer Service: I have had to contact them several times on small issues and they have been quick to respond and...
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Anonymous User
Director, Information Technology and Technical Support at a consultancy
Customer Service: CrashPlan support is very quick to respond and the company in general seems highly engaged with...
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Anonymous User
Information Security Specialist at a construction company
Customer Service: Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and...
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Anonymous User
IT Manager at a logistics company
I have not dealt directly with Mimecast Web Security's technical support; whenever we have a problem or something...
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
BIM Manager at a construction company
Customer Service: The purchasing process was very pleasant. All of my questions were answered. There were no...
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Anonymous User
Group CIO at a construction company
The technical support team could respond faster. They provide good services, but it could be better.
Read full review of Mimecast Email and Collaboration Threat Protection »
Rodney Daniels
Project Manager at TFG
The solution’s technical support is very good.
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Anonymous User
Application Specialist–Advanced at a media company
Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on...
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Anonymous User
Student Technology Integration
10/10
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Anonymous User
Network Administrator
Customer Service: It's great! We haven't needed it much because it is such a great product. Technical Support: Their...
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Anonymous User
Sim Tech Lead at a healthcare company
Customer Service: We have had positive and infrequent interactions with customer service, which is always a good...
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Anonymous User
Knowledge Manager/Technical Support Specialist at a consultancy
Customer Service: I have had no need to contact customer service. Technical Support: N/A
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Anonymous User
End User Technology Manager at a healthcare company
Customer Service: Top notch! Whenever we had questions or needed a bit of guidance, they were spot on with their...
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Anonymous User
Managed Service Engineer
Customer Service: Best support portal I have ever used. Technical Support: Great so far.
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Anonymous User
Head Of Finance And Administration at a financial services firm
We have contracts and we are also subscribed to a service plan. Whenever we have used it, the service levels have...
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Review 1 of 30

Joshua Abello
SAP Sub-Infrastructure Manager at Shalom S.A.
The technical support is very good and they are very responsive.
Read full review of Veeam Data Platform »
BasemIsmail
Business Development Specialist at a tech services company
Veeam's customer service and support are quite responsive and helpful. I would rate them at nine out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Ozgur-Ekinci
Technical Operations Manager at BTSERVISI
The technical support is very good.
Read full review of Veeam Data Platform »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Technical support has been good overall.
Read full review of Veeam Data Platform »
Mike Kokolakis
Software Developer at ADMIN - Mike Kokolakis
I haven't used the solution's technical support since it provides good online documentation.
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
It's as simple as just opening a support ticket online and calling the toll free number. An engineer engaged remotely...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Chief Technology Officer at a computer software company
We needed some technical support at the start. It was good. Here in Brazil, they are from Brazil and they have helped...
Read full review of Veeam Data Platform »
Anonymous User
Customer IT Services implementation at a tech services company
Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but...
Read full review of Veeam Data Platform »
Anonymous User
Delivery manager at a computer software company
There is no technical support needed.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
IT Director at a wholesaler/distributor
I don't have any issues with their technical support.
Read full review of Veeam Data Platform »
Kike Maldonado
Project Manager at Aktios
I have not had any issues that necessitated calling technical support.
Read full review of Veeam Data Cloud for Microsoft 365 »
David Dotan Sofer
CTO at SoferTech
The support team Veeam can be available 24 hours a day seven days a week depending on your license agreement....
Read full review of Veeam Data Platform »
Glauk Hoxha
CTO at VIRTUO NTSH
We don't use technical support very much, however, my sense is they're okay. I cannot say something more precise, as...
Read full review of Veeam Data Platform »
Miquel Morell
CTO and CISO at omega-peripherals
If we have any issues, our technician teams contact the manufacture if they need help.
Read full review of Veeam Data Platform »
Anonymous User
Owner
The technical support is great.
Read full review of Veeam Data Platform »
Shay Hyams
Pre-sales Engineer at Dorcom
Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with.
Read full review of Veeam Data Cloud for Microsoft 365 »
Juan Paredes
President at Megasetec
We have been satisfied with the technical support.
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Unfortunately, when we ask for assistance, often technical support also does not know what is happening. From my...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
System Engineer at a computer software company
I don't have direct experience but one of our customers had. He was quite positively surprised. He opened a support...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
IT Infrastructure Manager at a paper AND forest products
The product is so good that I haven't had to call support.
Read full review of Veeam Data Platform »
Anonymous User
Database Administrator / Database Architect at a manufacturing company
I have a systems admin who maybe has reached out to technical support in the past. I have not, personally. I find my...
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Engineer at a tech vendor
I didn't use the technical support directly, but the guys reporting to me did. I believe they were fairly...
Read full review of Veeam Data Platform »
Anonymous User
IT Consultant and Engineer at Cloud Services
Customer Service: I've not had to contact customer service. Technical Support: They have very efficient,...
Read full review of Veeam Data Platform »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I would rate technical support 9 out of 10.
Read full review of Veeam Agent for Linux [EOL] »
Mohammad HassanJaghel
Technical Service Engineer at a tech services company
The technical support is very good.
Read full review of Veeam Data Platform »
Kevin Heron
Technical Operations Manager at Ocient, Inc.
I have used the tech support for the product. They are all very good. They have a great website and there are a lot...
Read full review of Veeam Data Cloud for Microsoft 365 »
Matt Baltz
Data Center Engineer at Strategic Solutions of Virginia
Customer Service: The customer service staff are always willing to provide any information or support that they can....
Read full review of Veeam Data Platform »
Anonymous User
Infrastructure Senior Specialist at a financial services firm
Technical support is excellent. I had three cases and they all were solved perfectly. The support team is highly...
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Jordi Colom
Technical Engineer at Blemia
I haven't contacted Veeam support. We always find solutions through the knowledge base.
Read full review of Veeam Data Platform »
TimGingell
Virtual Infrastructure at a government
Veeam's technical support is great, I've been using it for the past ten years.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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