Compare Mimecast vs Veeam Software

Mimecast

Based on 117 reviews.

Veeam Software

Based on 605 reviews.

Overview

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

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Sample Customers

Popular Solutions

Mimecast Insider Risk Management and Data Protection

1 reviews

Mimecast Email and Collaboration Threat Protection

10 reviews

Veeam Data Platform

35 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Test Logix
Email Security Engineer at a tech services company
My use case for Mimecast Email Security is that it's one of the best solutions for a traditional gateway. Check Point...
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Review 1 of 1

Gegax Robert
Senior Software Engineer at a manufacturing company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

Todd Blake
Senior IT Specialist at a healthcare company
Initially, the support was okay. It's gotten worse as time has gone on.
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Ashish Dubey
Lead Security Analyst at a tech services company
I rate the customer service and support team a ten out of ten. We have only had to contact them once, and they were...
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Toby Elliott
Head of IT & Innovation at a transportation company
I rate the technical support one out of ten. The product is good. Mimecast's support is not the most flexible.
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Mohamed-Kamal
Tech manager at a retailer
Technical support is good. We are happy with the level of support on offer.
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Anonymous User
Senior Equity Analyst & Director of Managed Income Strategy at a financial services firm
I have not contacted technical support.
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Anonymous User
Senior Systems Engineer at a comms service provider
Customer Service: Customer service is great. They preemptively reached out to me once the order has been submitted to...
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Anonymous User
Senior System Administrator at a university
Customer Service: Excellent customer service and quick response times. Technical Support: Very good, very knowledgeable.
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Anonymous User
Senior Network Engineer at a real estate/law firm
Customer Service: Customer service is amazing with Code42. Everyone is very willing to help and is very professional....
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Anonymous User
Information Security Specialist at a construction company
Customer Service: Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and...
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Anonymous User
IT Officer at a non-profit
Customer Service: They have excellent documentation on their platform but their site search is challenged. They...
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Anonymous User
Group CIO at a construction company
The technical support team could respond faster. They provide good services, but it could be better.
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Anonymous User
Assisstant Systems Engineer at a university
Customer Service: Customer service is fantastic as they are very quick to respond and will help you out with any and...
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Warren Dettmann
System Architect at a hospitality company
The support has been quite good.
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Anonymous User
IT Specialist
Customer Service: Customer service has been excellent. Technical Support: Excellent.
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Anonymous User
IT Consultant at a tech services company
We are satisfied with the technical support. We find them to be responsive.
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Anonymous User
Senior Head of IT at a construction company
The technical support is not great. It is poor at best.
Read full review of Mimecast Email and Collaboration Threat Protection »
Raghav Pandey
Senior Tech. Lead at a healthcare company
Support is not very good; not bad, but not very good. Response time is decent, however, support personnel are...
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Anonymous User
Head Of Finance And Administration at a financial services firm
We have contracts and we are also subscribed to a service plan. Whenever we have used it, the service levels have...
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Anonymous User
Sr. Systems Administrator at a pharma/biotech company
Customer Service: The customer service has always been great from Code42. They have helped us with initial...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Administrator at a non-profit
Customer Service: Exceptional Technical Support: Exceptional. Always get a native English speaker.
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Andrew Salinger
Manager, IT at a engineering company
Customer Service: Customer service is great; the best I have had with any company. No joke. To date, it has been...
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Reece Charles
Information Security Analyst at a government
Mimecast technical support is generally quite good. Sometimes, the responses we receive can be too general, like...
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Anonymous User
TSS
Customer Service: I haven't had to deal much with their customer service, but they have always been prompt,...
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Anonymous User
Director ICT at a museum or institution
Technical support is good and to the point. They are helpful and responsive. We're quite happy with the level of...
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Anonymous User
Network Security Administrator at a real estate/law firm
Customer Service: Fantastic! Calling Code42 for support is one of the easiest calls we ever have to make. It's way...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Director at a tech vendor
Customer Service: Excellent. They have always been great on the phone, chat, or email. Technical Support: Excellent....
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Anonymous User
Managed Service Engineer
Customer Service: Best support portal I have ever used. Technical Support: Great so far.
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Anonymous User
IT Manager at a tech services company
Customer Service: Code42's Customer service team gets a 10 out of 10 any day of the week. This team consistently goes...
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Anonymous User
Systems Administrator at a healthcare company
Customer Service: I have had to contact them several times on small issues and they have been quick to respond and...
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Anonymous User
Manager, IT at a marketing services firm
Customer Service: Customer service has been great with getting our license codes and getting up and running. Other...
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Review 1 of 30

Stefan Schneider
Lead Engineer Storage at a computer software company
Their technical support is great. I would rate them a ten out of ten.
Read full review of Veeam Data Platform »
MichaelHarvey
Solutions Architect at a tech services company
The support from Veeam ONE is excellent.
Read full review of Veeam Data Platform »
Kevin Honde
Data Solution Architect at a comms service provider
The technical support from Veeam Agent for Microsoft Windows is good. We had two issues that were resolved.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
HenryAragon
Storage Administrator at a insurance company
The support has been outstanding, so that's a ten out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Gegax Robert
Senior Software Engineer at a manufacturing company
The customer support for Veeam Backup for AWS is one of the best. They are very easy to reach and very proactive. I...
Read full review of Veeam Backup for AWS »
Anonymous User
CTO
Customer Service: Very good. Technical Support: Very good.
Read full review of Veeam Data Platform »
Anonymous User
System and network administrator at a government
Customer Service: I have, 99 % of time, found an answer to my questions or issues through customer services or via...
Read full review of Veeam Data Platform »
Anonymous User
Senior Infrastructure Engineer at a financial services firm
Technical support is excellent.
Read full review of Veeam Data Platform »
MichaelNewman
Manager of Information Systems at a computer software company
The tech support and the training are pretty good. I sent one of my former employees, who was an intern and also my...
Read full review of Veeam Data Platform »
Patrick Lapre
IT Manager/System Admin at a tech company
I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved...
Read full review of Veeam Data Platform »
Anonymous User
President & CEO at a tech services company
Customer Service: The level of customer support is excellent. Technical Support: The support personnel are very...
Read full review of Veeam Data Platform »
Anonymous User
President at a tech consulting company
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Veeam Data Platform »
Anonymous User
Project Manager at a retailer
In previous times, we were getting technical support from the Veeam team directly from their Los Angeles office and...
Read full review of Veeam Data Platform »
Anonymous User
Product Sales Manager at a tech vendor
The technical support is pretty good and is available in English and Spanish in Latin America.
Read full review of Veeam Data Platform »
Anonymous User
Backup Engineer at a tech services company
We're very satisfied with the technical support.
Read full review of Veeam Cloud Connect [EOL] »
Dieudonne Nsabimana
Presales Solutions Architect at a tech services company
The technical support services have always been good.
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer
Customer Service: Veeam customer service is top notch. Previously I have worked closely with them to request...
Read full review of Veeam Data Platform »
Juan Paredes
President at a tech services company
I have a positive experience with Veeam Backup for AWS support. When I upgraded my version and faced backup issues,...
Read full review of Veeam Backup for AWS »
Anonymous User
Consultant at a computer software company
The quality of technical support could be improved, as I experienced a drop in the level of support that I expected....
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Sr.Solutions Architect -IT Infra & Cloud Technologies at a tech services company
I have not contacted the technical support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
System administrator at a construction company
Technical support is pretty good. They have a fast response.
Read full review of Veeam Data Platform »
Haris Ikram
Assistant Manager-Network/Systems at a financial services firm
I'm satisfied with Veeam's technical support. Normally, we are able to solve issues ourselves, but if we have any...
Read full review of Veeam Data Platform »
Anonymous User
IT Admin at a financial services firm
Customer service is awesome.
Read full review of Veeam Data Platform »
Daniel Aramayo
Implementation and Support Engineer at a tech services company
Their technical support is really good. Their responses are quick enough, and they are knowledgeable about the solution.
Read full review of Veeam Data Platform »
Anonymous User
Manager of IT Department at a manufacturing company
I am using this solution in trial mode, as opposed to production. As such, I have not used technical support from Veeam.
Read full review of Veeam Data Platform »
Anonymous User
IT Infrastructure Manager at a paper AND forest products
The product is so good that I haven't had to call support.
Read full review of Veeam Data Platform »
Carlos-Alvarez
Director of Information Technology and Communications at a energy/utilities company
Technical support is good. I would rate them an eight out of ten.
Read full review of Veeam Data Platform »
Vincent Ho
System Director at a tech services company
We have not had the need to contact the support from Veeam Backup for Office 365.
Read full review of Veeam Data Cloud for Microsoft 365 »
Brad O'Connor
Systems Administrator at a financial services firm
I would give the tech support team a rating of nine out of ten.
Read full review of Veeam Data Platform »
David Dotan Sofer
CTO at a tech consulting company
The support team Veeam can be available 24 hours a day seven days a week depending on your license agreement....
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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