Compare Mimecast vs Veeam Software

Mimecast

Based on 117 reviews.

Veeam Software

Based on 606 reviews.

Overview

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

Information Not Available

Sample Customers

Popular Solutions

Mimecast Insider Risk Management and Data Protection

1 reviews

Mimecast Email and Collaboration Threat Protection

9 reviews

Veeam Data Platform

29 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Test Logix
Email Security Engineer at Logic Infosecurity
My use case for Mimecast Email Security is that it's one of the best solutions for a traditional gateway. Check Point...
Read full review of Mimecast Email and Collaboration Threat Protection »

Review 1 of 1

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Salman Ahmed
Senior Manager at Habib Bank Ltd.
We are using it for Exchange backup.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Tamer Hossam
Applications section Head at Raya Integration
My customers for Veeam Data Platform include enterprise, small, and medium businesses.
Read full review of Veeam Data Platform »
Mehmet Aksoy
System Administrator at Aksoy
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Initially, the support was okay. It's gotten worse as time has gone on.
Read full review of Mimecast Email and Collaboration Threat Protection »
Toby Elliott
Head of IT & Innovation at Shoreham Port Authority
I rate the technical support one out of ten. The product is good. Mimecast's support is not the most flexible.
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Inside Solutions Architect at a tech services company
Mimecast has some good support services in place.
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Systems Administrator at a healthcare company
Customer Service: I have had to contact them several times on small issues and they have been quick to respond and...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Technician at a tech services company
Customer Service: Awesome. They listened to me and helped reached my goal. They develop a backup software, not a text...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Senior Systems Engineer at a real estate/law firm
Customer Service: Customer service is amazing with Code42. Everyone is very willing to help and is very professional....
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IMC Companies at a transportation company
The challenge with the Mimecast support is that unless you do a phone call, you're going to have to wait for someone...
Read full review of Mimecast Email and Collaboration Threat Protection »
Rodney Daniels
Project Manager at TFG
The solution’s technical support is very good.
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Sr. Systems Administrator at a pharma/biotech company
Customer Service: The customer service has always been great from Code42. They have helped us with initial...
Read full review of Mimecast Insider Risk Management and Data Protection »
Sumit Mhaskar
Regional Manager at a tech services company
We have not contacted technical support. We haven't required any.
Read full review of Mimecast Email and Collaboration Threat Protection »
SSH
Incident Response Officer at a educational organization
We have frequent contact with customer support. They have an instructor module that provides videos and an...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Infrastructure Engineer at a tech vendor
Customer Service: Customer service is always very easy to get a hold of and are very knowledgeable. Technical...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Manager at a tech services company
Customer Service: Code42's Customer service team gets a 10 out of 10 any day of the week. This team consistently goes...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Technical Systems Engineer at a tech services company
Customer Service: I had never the pleasure to hear the customer service because I work in the IT tech support. But...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Managed Service Engineer
Customer Service: Best support portal I have ever used. Technical Support: Great so far.
Read full review of Mimecast Insider Risk Management and Data Protection »
Paul Cottey
Chief Information Officer at a financial services firm
Customer Service: The level of customer service is very high. There is an on-line community if I need technical help,...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Information Security Specialist at a construction company
Customer Service: Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
TSS
Customer Service: I haven't had to deal much with their customer service, but they have always been prompt,...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Network and Database Manager at a tech services company
Customer Service: We were noobies and were able to implement on our two campuses without issue. CrashPlan support is...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Executive & Internal System Support
Customer Service: Top notch, I have never had such a great experience with a company. Technical Support: 10/10
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Group CIO at a construction company
The technical support team could respond faster. They provide good services, but it could be better.
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Owner
The technical support is pretty good. We've had to deal with them just a couple of times. They help us with...
Read full review of Mimecast Insider Risk Management and Data Protection »
Maciej Piaskowy
Senior Security Engineer at ManpowerGroup
What are your thoughts on the technical support of the Mimecast Email Security? On a scale of one to 10, where 10 is...
Read full review of Mimecast Email and Collaboration Threat Protection »
Test Logix
Email Security Engineer at Logic Infosecurity
I would rate my experience with technical support of Mimecast Email Security between seven and eight out of ten for...
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
BIM Manager at a construction company
Customer Service: The purchasing process was very pleasant. All of my questions were answered. There were no...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Director at a tech vendor
Customer Service: Excellent. They have always been great on the phone, chat, or email. Technical Support: Excellent....
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Sim Tech Lead at a healthcare company
Customer Service: We have had positive and infrequent interactions with customer service, which is always a good...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Manager, IT at a marketing services firm
Customer Service: Customer service has been great with getting our license codes and getting up and running. Other...
Read full review of Mimecast Insider Risk Management and Data Protection »
Reece Charles
Information Security Analyst at Enfield Central Library
Mimecast technical support is generally quite good. Sometimes, the responses we receive can be too general, like...
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
IT Officer at a non-profit
Customer Service: They have excellent documentation on their platform but their site search is challenged. They...
Read full review of Mimecast Insider Risk Management and Data Protection »

Review 1 of 30

Yakox Gladys
Regional Sales Manager at Novartis
The customer support for Veeam Backup for AWS is top-notch, very proactive, and supportive.
Read full review of Veeam Backup for AWS »
Vijaybhaskar P
Asst Manager - Electrical at CtrlS Datacenters Ltd
Support could be better.
Read full review of Veeam Data Platform »
Yilak Yigezu
CTO at united system integrators
The customer service is good although there can be a delay in response times.
Read full review of Veeam Data Platform »
Swapnil Karkala
Senior Frontend Developer at HCL Technologies
The customer support for Veeam Backup for AWS is excellent, unparalleled, top-notch, and best-in-class. They do not...
Read full review of Veeam Backup for AWS »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
As long as you have enough storage and CPU, they know how to resolve it.
Read full review of Veeam Data Platform »
Salem Suljic
System Technician at INFONET d.o.o.
Veeam has a great tech support team.
Read full review of Veeam Data Cloud for Microsoft 365 »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Technical support has been good overall.
Read full review of Veeam Data Platform »
Vijay-Patel
Technical asst. at a educational organization
We receive very good support from Nutanix.
Read full review of Veeam Data Platform »
SergeySenkov
System IT and Technologies Field Manager at Leumit Health Services
The technical support is really good. We don't spend any time waiting for them and they start working in an hour. But...
Read full review of Veeam Data Platform »
Ibrahim Hasan
Sales Manager at Beta Information Technology
The technical support is good.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
IT Administrator and Sr. VMware Engineer at a retailer
I would rate the level of technical support 10/10. It is very fast and reliable.
Read full review of Veeam Data Platform »
Anonymous User
Sr. System Engineer at a energy/utilities company
Customer Service: 10/10. Technical Support: 10 but we haven't really used it.
Read full review of Veeam Data Platform »
Barna Kosa
IT Services Manager at a tech services company
The support is one of the best I have seen. The team has a quick response time and provides quality feedback. The...
Read full review of Veeam Data Platform »
Joshua Muvuti
Team Lead Manager at Adonai Corporation
I rate customer service and support a six out of ten. The response time could be improved.
Read full review of Veeam Data Cloud for Microsoft 365 »
JoseRamirez1
Solution Architect at LODES Consultores
The support of Veeam ONE is good.
Read full review of Veeam Data Platform »
Anonymous User
Science Technician at a government
We have a third party that offers us support, and we've found them to be very good. Veeam also offers support, so if...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Directeur service informatique at a comms service provider
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need...
Read full review of Veeam Data Platform »
Anonymous User
Product Sales Manager at a tech vendor
The technical support is pretty good and is available in English and Spanish in Latin America.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator at a recreational facilities/services company
I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and...
Read full review of Veeam Data Platform »
BunyaminTasdemir
CTO at Pronet Security
We are satisfied with technical support.
Read full review of Veeam Agent for Linux [EOL] »
Russell Lynch
Systems Specialist at KESA
Customer Service: Have not contacted support Technical Support: Have not contacted support
Read full review of Veeam Data Platform »
Anonymous User
Server Systems Analyst
Customer Service: Excellent. Very responsive, patient and professional when needed. Technical Support: Excellent.
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a energy/utilities company
Customer Service: I would rate the customer service as a 4/5. Technical Support: I would rate technical support a 5/5.
Read full review of Veeam Data Platform »
Anonymous User
Backup Engineer at a tech services company
We are always satisfied with technical support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
GildasDa Matha Sant'Anna
System Engineer at COMTEL TECHNOLOGIES
We have not needed any technical support, but If you are implementing the solution the assistance is available if...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Information Systems Infrastructure Manager at a comms service provider
Technical support is okay. They could be more customer-friendly.
Read full review of Veeam Agent for Linux [EOL] »
ShawnWilliams
System Administrator at Premier press
Their support is pretty good and I haven't had any issues with it.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator at a maritime company
I have contacted Veeam technical support a few times and was satisfied with the support. I contacted them regarding...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a insurance company
We haven't really needed to contact customer service.
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a tech services company
The technical support from Veeam is quite helpful. They have a capable team.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.