Compare Menlo Security vs Palo Alto Networks

Menlo Security

Based on 4 reviews.

Palo Alto Networks

Based on 449 reviews.

Sample Customers

Prisma SaaS by Palo Alto Networks

University of Arkansas

Palo Alto Networks VM-Series

Warren Rogers Associates

Palo Alto Networks NG Firewalls

SkiStar AB, Ada County, Global IT Services PSF, Southern Cross Hospitals, Verge Health, University of Portsmouth, Austrian Airlines, The Heinz Endowments

Palo Alto Networks K2-Series

State of North Dakota, SEGA, Alameda County Office of Education, Temple University, VERGE, CAME

Prisma Access by Palo Alto Networks

Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack

Popular Solutions

Menlo Security Secure Web Gateway

3 reviews

Menlo Security Remote Browser Isolation

1 reviews

Palo Alto Networks NG Firewalls

80 reviews

Cortex XDR by Palo Alto Networks

45 reviews

Palo Alto Networks Panorama

45 reviews

Top Industries

Comms Service Provider

20%

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

22%

Computer Software Company

18%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Olivier DALOY
Group Information Systems Security Director - CISO at Faurecia
We use it to secure the internet connection of all of our users, ensuring that they can connect as transparently as...
Read full review of Menlo Security Secure Web Gateway »
Gerard GLOWKA
Senior Consultant at AIE IO
Menlo Security RBI is mainly used to do basic cloud migrationary technologies.
Read full review of Menlo Security Remote Browser Isolation »

Review 1 of 2

Ahmed Sief
System Engineer at a logistics company
We're using it just to make sure that the customers, or our users, don't use any prohibited applications. We make...
Read full review of Cortex XDR by Palo Alto Networks »
JamesJiang
IT Security Analyst at a energy/utilities company
We use the solution for segregation. We also use it as a gateway in order to do URL filtering on the DNI as a...
Read full review of Palo Alto Networks Panorama »
Gabriel Franco
Senior Service Delivery Engineer at NetData Innovation Center
We are a partner of Palo Alto. We focus on healthcare customers, and we help them onboard and manage different Palo...
Read full review of Prisma SaaS by Palo Alto Networks »
Anonymous User
Senior Technical Project Manager at a university
We primarily use the solution for security reasons.
Read full review of Palo Alto Networks DNS Security »
Michael Velasco
Consultant
Our company is based in Sacramento. This solution is generally used for enforcing HR policy for enterprise. In our...
Read full review of Palo Alto Networks URL Filtering with PAN-DB »

Review 1 of 5

Customer Service

Anonymous User
VP of IT and Security at a financial services firm
Early on, when we were first rolling it out, we did work with them. We've had a couple of questions here or there...
Read full review of Menlo Security Secure Web Gateway »
Reviewer0374529
Chief Technology Officer at a financial services firm
The technical support is excellent. I would rate them as 10 out of 10. There have been very few problems or bits of...
Read full review of Menlo Security Secure Web Gateway »

Review 1 of 2

Saman Gupta
Professional Services Consultant at Infinity Labs India
I would rate their customer support at nine out of 10. The one point I have deducted is because it is very hard to...
Read full review of Prisma Access by Palo Alto Networks »
Mantu Shaw
Sr. Technology Architect at Incedo Inc.
We have been in contact with technical support and are satisfied with them.
Read full review of Cortex XDR by Palo Alto Networks »
Gregory Anderson
Endpoint Security Manager at Catholic Health Initiatives
I can't speak to the acceptability of technical support. I've never had to contact them.
Read full review of Prisma Access by Palo Alto Networks »
Ricardo S.
IT Infrastructure Architect at a financial services firm
PAN provides good support in general through its partners in Chile
Read full review of Palo Alto Networks VM-Series »
Reviewer23
IT Infrastructure Manager at Jonah Energy
The technical support is excellent; I would give them a nine out of ten — their response time could be better.
Read full review of Palo Alto Networks Threat Prevention »
Rustam-Rustamli
CISO at International Bank of Azerbaijan
We have premium Palo Alto support and they provide good service.
Read full review of Cortex XDR by Palo Alto Networks »
Darshil Sanghvi
Consultant at a tech services company
We directly raise issues with Palo Alto Networks, and they support us. I've never directly created a support query...
Read full review of Cortex XDR by Palo Alto Networks »
Vishal-Gilatar
Senior President and Zonal Business Head at YES BANK
Technical support is very good. I would give them a ten out of ten.
Read full review of Palo Alto Networks K2-Series »
Shrihari Taluri
Senior Network Security Engineer at Locuz Enterprise Solutions Ltd
The technical support from Palo Alto is good.
Read full review of Palo Alto Networks NG Firewalls »
Shrijendra Shakya
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
Pala Alto has very good support. Generally, the response is very good and they address our issues as soon as we...
Read full review of Palo Alto Networks VM-Series »
Cristian Jerez
Asesor - Consultor de redes y seguridad TI en Agrosuper at Agrosuper
I would rate their support a ten out of ten.
Read full review of Palo Alto Networks Panorama »
Kevin Sorenson
Cloud DevOps Engineer at a tech services company
I rate Palo Alto support a six out of ten. The support was adequate, but I can't say it was great. If we had an issue...
Read full review of Prisma Cloud by Palo Alto Networks »
HariharanManikumar
Cloud Presales & Solution Architect at a tech services company
In my earlier organization, I worked directly with Prisma Cloud support. Their support was good. My engagement was...
Read full review of Prisma Cloud by Palo Alto Networks »
Anonymous User
Manager, Information Technology at a tech services company
The customer support is good. They are able to give fast, readily-available solutions upon the creation of a help...
Read full review of Palo Alto Networks VM-Series »
Ahilan Sumander
Managing Director at Network Alliance Technology Sdn Bhd
The support from Palo Alto Networks Threat Prevention is good.
Read full review of Palo Alto Networks Threat Prevention »
Diego Lo Dico
Senior Information Technology Support Engineer at TSCNET Services GmbH
At the moment, we don’t actually get support from Palo Alto as we’ve never needed any help. I can’t say how helpful...
Read full review of Palo Alto Networks Cortex XSOAR »
Anonymous User
Sr. Network Engineer at a tech services company
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Deputy Vice President at a financial services firm
I can't speak to technical support's capabilities. I don't have much experience with them.
Read full review of Palo Alto Networks Cortex XSOAR »
DenysLahutin
Sales engineer at MUK
Support answers quickly. I have no issues with Palo Alto Network support. Basically, our company is an Accredited...
Read full review of Palo Alto Networks Panorama »
Pablo Castillo
Pre-sales engineer at a tech services company
Technical support of Palo Alto is the best.
Read full review of Cortex XDR by Palo Alto Networks »
Anonymous User
Communications Architect at a tech services company
I've never directly spoken with technical support and therefore cannot speak to how helpful or responsive they are.
Read full review of Palo Alto Networks K2-Series »
Anonymous User
Sr. Director, Security and Architecture at a pharma/biotech company
Palo Alto is very good at technical support. They're a 10 out of 10. They're very good.
Read full review of Palo Alto Networks Panorama »
Anonymous User
Founder/ CEO
Technical support is great. A lot of the time, from what I know, people just don't use that support, which is too...
Read full review of SECDO Platform »
Anonymous User
Technical Lead at a tech services company
When they were just CloudGenix, we had awesome support. The people were candid in answering questions. Many times, we...
Read full review of Prisma SD-WAN »
Harish Gupta
Head Of Operations at RAH InfoTech (P) Ltd
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Executive Cyber Security Consultant at a tech services company
My experience with Palo Alto is that it is really bad when it comes to technical support. When we have a situation...
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Security Architect at a tech vendor
Prisma's support was helpful. I rate them nine out of ten.
Read full review of Prisma Cloud by Palo Alto Networks »
Leo Tse
Security Manager at a transportation company
Our team has managed properly so we have not often needed to contact technical support. I would say that they are...
Read full review of Palo Alto Networks Panorama »
Reviewer32052
Presales Specialist at a tech services company
First-level support is provided by our distributor Bakotech. They are technical guys and they really know the...
Read full review of Palo Alto Networks NG Firewalls »
Anonymous User
Chief Executive Officer at a tech services company
It's a long wait time, although sometimes it's been quicker to get them. Occasionally, the type of answers provided...
Read full review of Palo Alto Networks NG Firewalls »

Review 1 of 30

Technical Support

No Data Available

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