Compare McAfee vs SentinelOne

McAfee

Based on 142 reviews.

SentinelOne

Based on 510 reviews.

Sample Customers

Popular Solutions

McAfee ePolicy Orchestrator

2 reviews

McAfee Complete Data Protection

3 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

SentinelOne Singularity Endpoint

117 reviews

SentinelOne Singularity Cloud Security

58 reviews

SentinelOne Wayfinder Threat Detection and Response

15 reviews

Top Industries

Outsourcing Company

18%

Construction Company

12%

Financial Services Firm

Comms Service Provider

Financial Services Firm

10%

Computer Software Company

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
In my daily work, the main use case for SentinelOne Singularity AI SIEM is creating rules, fine-tuning, source...
Read full review of SentinelOne Singularity AI SIEM »
Md Rafique
it support at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Kirolos Labeb
CyberSecurity Operations at EliteVAD
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Binu Haneef
System Administrator at Sky News Arabia
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
Harish G
IT Analyst at SISA Information Security
We do get support from our reseller. We don't get support directly from McAfee.
Read full review of McAfee Total Protection for Data Loss Prevention »
MuhammadKhan1
Associate Manager IT at Hi-Tech Foods
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
Yantao Zhao
Software Integration Engineer at Thales
My impression of the technical support of McAfee Complete Data Protection is favorable.
Read full review of McAfee Complete Data Protection »
Syed M Sarfaraz Hussain
System Administrator at CyberGen
We do not have experience with customer service and support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Sabina C
Sr. IT Business Analyst at Citigroup
I didn't need to contact technical support for McAfee Total Protection.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Robson Franco
Pre-Sales Security Engineer at CLM Software
The technical support services need improvement. It is complicated to open tickets.
Read full review of SentinelOne Singularity Ranger AD »
Prathmesh Chavan
Technical Support Engineer at a consultancy
Customer support is knowledgeable about the company's software and operating systems, responding quickly within two...
Read full review of SentinelOne Singularity Cloud Security »
Prateek Parashar.
Cyber Security Administrator at a manufacturing company
The technical support is quick to respond.
Read full review of SentinelOne Singularity Endpoint »
Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Regarding technical support from the vendor, CrowdStrike is number one. SentinelOne support is adequate, but compared...
Read full review of SentinelOne Singularity Endpoint »
Jay Collins
Director of IT & Data Security at a university
I rate SentinelOne support eight out of 10. I've only contacted them indirectly through a coworker, but it went well....
Read full review of SentinelOne Singularity Identity »
Sreeraj Mohandas
Security Engineer at HashXpert
Regarding the level of support I am getting from SentinelOne, I would rate it a seven out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Sanjay Kaushal
Vice President Cyber Security Practice Head at orbit techsol w pvt.ltd
The technical support of SentinelOne Singularity AI SIEM is very good, and we are getting support from them....
Read full review of SentinelOne Singularity AI SIEM »
Muhammad Nasim-Nasri
Senior Manager Of Cyber Security at Ernst & Young
Regarding technical support from SentinelOne, my team is working on that aspect. They have not reported any issues so...
Read full review of SentinelOne Singularity Endpoint »
Prathamesh Samant
Presales Manager at a manufacturing company
The technical support from SentinelOne Singularity MDR rates at 7.5 out of 10.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Anonymous User
Director Information Technology at a wellness & fitness company
I am satisfied with the support from SentinelOne.
Read full review of SentinelOne Singularity Endpoint »
Sakshi Chalke
IT Engineer at a manufacturing company
The technical support team is both responsive and efficient, promptly resolving our issues.
Read full review of SentinelOne Singularity Cloud Security »
MOHITH PULIVENDULA
Sr security engineer at Halodoc
Their technical support is top-notch. I made friends there.
Read full review of SentinelOne Singularity Cloud Security »
CanbolatAydin
Product Manager at a tech services company
Not right now because things will be different in the real world, but we are only two computers with SentinelOne. So...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Soc Analyst 11 at a tech services company
The customer support is very good. The team of breach responders and security researchers at SentinelOne Vigilance is...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Josh Vinson
Director, Information Technology at Premier Realty Group
My experience with SentinelOne's customer support has been mixed. We were performing a software upgrade for our...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Executive Director of Information Security and Compliance at a pharma/biotech company
I found the technical support for SentinelOne Singularity Complete excellent, especially in terms of communication....
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Account Director
Excellent, they have customized reports on threats in our environment that we do not have knowledge of.
Read full review of SentinelOne Singularity Endpoint »
Nisha S Kadam
Technical Specialist at Softcell Technologies Pvt. Ltd.
I evaluate the customer support team of SentinelOne Singularity Complete highly, stating that they provide good...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Security Engineer at a comms service provider
I have had to contact technical support and it worked well. I think the quality of their support is 10 and the speed...
Read full review of SentinelOne Singularity Endpoint »
Gururaj-Doni
Cybersecurity Product Manager at a tech services company
In comparison to products such as Splunk and QRadar, their support is swift and quick.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Sr. IT Systems Security Admin at a consultancy
The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and...
Read full review of SentinelOne Singularity Endpoint »
Sayed Rafe
Cloud Security Engineer at a insurance company
I rate Cloud Native Security support nine out of ten. They have email support, but there is no option to raise...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Anonymous User
Corporate Communications Coordinator at a tech services company
Mostly, we handled the support aspect for our clients. However, among the vendors, it's notable for being quite...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Presales Lead & Delivery Lead at a construction company
I have contacted the technical support and customer support of SentinelOne Singularity Endpoint. I can tell you the...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Assistant System Engineer at a tech vendor
The technical support is good.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Chief Innovation Officer
We are happy with SentinelOne's technical support.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
CISO at a computer software company
Their technical support has become very reliable. They have grown from a small team to a large one, and initially,...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Director of Global Security Operations at a manufacturing company
They are excellent when it comes to interoperability and exclusions. For example, you may have somebody in your...
Read full review of SentinelOne Singularity Endpoint »

Review 1 of 30

Technical Support

No Data Available

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