Compare McAfee vs Rapid7

McAfee

Based on 228 reviews.

Rapid7

Based on 83 reviews.

Latest Research

Rapid7 InsightIDR vs. McAfee ESM

Updated: August 2022

McAfee ESM vs. Rapid7 InsightIDR

Updated: August 2022

Sample Customers

McAfee ePolicy Orchestrator

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke

McAfee ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Rapid7 InsightVM

ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM

Rapid7 Metasploit

City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Rapid7 InsightConnect

Starr Companies, Landmark Health

Popular Solutions

McAfee MOVE AntiVirus

51 reviews

McAfee Total Protection for Data Loss Prevention

12 reviews

McAfee Complete Data Protection

11 reviews

Rapid7 InsightVM

21 reviews

Rapid7 InsightIDR

5 reviews

Rapid7 Metasploit

4 reviews

Top Industries

Comms Service Provider

22%

Computer Software Company

22%

Government

Financial Services Firm

Comms Service Provider

23%

Computer Software Company

18%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Tech Lead at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence »
Anonymous User
Cybersecurity Manager at a manufacturing company
This solution is our go-to for your basic antivirus scans. Most of the stuff that we have is standalone. It's all...
Read full review of McAfee Advanced Threat Defense »
Ermal Galo
Information Security Officer at a financial services firm
We primarily use the solution as an antivirus, a client antivirus. We have a license for device control from where we...
Read full review of McAfee MVISION ePO »
Marlon Advento
Technical Consultant at Westcon-Comstor
The solution is used mostly for perimeter protection. It's to protect the client and server site. It offers basic but...
Read full review of McAfee Network Security Platform »
Salleh Kodri
Solution architect at CSP
I'm a consultant. One of my clients was experiencing attacks on one of his endpoints, so we installed McAfee MVISION...
Read full review of McAfee MVISION Endpoint Detection and Response »

Review 1 of 5

Ahsan Khurshid
Information Security Engineer at Trillium Information Security Systems

Read full review of Rapid7 AppSpider »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
The main use case for InsightIDR is to investigate threat activity that can compromise the internal customer...
Read full review of Rapid7 InsightIDR »
Nixon Bagalkoti
Cyber Security Lead at a media company
We are using it for DAST, dynamic scanning.
Read full review of Rapid7 InsightAppSec »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
We use DivvyCloud to monitor our workloads in Docker and Kubernetes. From a security classification point of view, we...
Read full review of DivvyCloud »
Anonymous User
Owner at a tech services company
We used InsightVM mainly for vulnerability management. I thought it was a pretty interesting application. I'm a fan...
Read full review of Rapid7 InsightVM »

Review 1 of 5

Customer Service

Anonymous User
Tech Lead at a tech services company
The tech support is great. The engineering team helped us well at one point, and they're very good.
Read full review of McAfee ESM »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection »
Sanjit Achary
Senior Manager at a tech services company
We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their...
Read full review of McAfee ePolicy Orchestrator »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of McAfee MVISION Endpoint »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Binu Haneef
System Administrator at International Media Investments
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
Frisal Argha Kusumah
Automation Service Engineer (DCS) at a manufacturing company
The technical support is good. They are fast to respond and they have weekend support.
Read full review of McAfee MOVE AntiVirus »
Jerry Oniye
Group General Manager at Mandilas Toyota
We have in-house support with McAfee. That said, we haven’t had any problems. Once we installed it, then we had our...
Read full review of McAfee MOVE AntiVirus »
Selina Aldefolla
Information Security Officer at a healthcare company
The technical support is fast and they have been helpful in resolving our issues.
Read full review of McAfee ESM »
Jagadeesh Amarnath
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Anonymous User
Assistant IT Manager at a insurance company
I've contacted technical support in the past and have had a relatively good experience. I have no complaints in...
Read full review of McAfee MOVE AntiVirus »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Information Technology Infrastructure Engineer at a tech services company
I've never had a chance to reach out to technical support. I've only been using the solution for a month and the...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of McAfee ESM »
Anonymous User
Senior Developer, shareholder at a hospitality company
Customer Service: I've never approached customer service with regards to this particular product. Technical Support:...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of McAfee Network Security Platform »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Anonymous User
Security Engineer at a tech services company
I've used technical support rarely but when we've had an issue they respond relatively quickly and they know what to...
Read full review of McAfee Web Gateway »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Anonymous User
Threat Intelligence Engineer (Security Engineering Team) at a government
Mcafee's SIEM support team is very good.
Read full review of McAfee ESM »
Anonymous User
Lead architect at a computer software company
I have never directly contacted McAfee's technical support.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Junior Product Consultant at a tech services company
We've used technical support in the past and have found them to be quite good. They're better than other competitors....
Read full review of McAfee Network Security Platform »
Anonymous User
Manager Pre-Sales (ICT) at CNS Engineering
The technical support is great, they provide good service.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
User at a tech services company
The support on their side is not readily available. It takes a while. The customer service responsiveness is not...
Read full review of McAfee Advanced Threat Defense »
Anonymous User
Assistant Manager - Technology, Media and Telecom Research at a tech services company
I have not contacted technical support. My dealer is in contact with them for me.
Read full review of McAfee MOVE AntiVirus »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee MVISION ePO »
Anonymous User
Engineering Manager, R&D at a healthcare company
We have a dedicated security team for this solution, so we handle it separately. And if there are any issues with...
Read full review of McAfee MOVE AntiVirus »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav, d.d.
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Service Delivery Manager at a outsourcing company
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
ITSM & AntiFraud Consultant
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Officer at a tech consulting company
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
User at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

No Data Available

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