Compare Matillion vs Sisense

Matillion

Based on 29 reviews.

Sisense

Based on 49 reviews.

Latest Research

Buyer's Guide

Sisense vs. Tableau Enterprise

November 2026

Tableau Enterprise vs. Sisense

Updated: November 2026

Sample Customers

Sisense

Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo

Popular Solutions

Matillion Data Productivity Cloud

2 reviews

Matillion BI [EOL]

0 reviews

Sisense

9 reviews

Top Industries

Construction Company

13%

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

12%

Construction Company

12%

Financial Services Firm

10%

Comms Service Provider

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
For the ETL, we are using Matillion Data Productivity Cloud. We have skilled resources for Matillion Data...
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Anonymous User
Commercial Management Accountant at a paper AND forest products

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Review 1 of 2

No Data Available

Customer Service

Chris Hastie
Data Lead at InterWorks
Over time, I have escalated quite a few things to the customer service and support team. They're good. They respond...
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Shehab Saad
Business Intelligence Manager & Data Analytics (Retail Business) at a retailer
We did not contact support for technical issues. We contacted them for administration, deployment, and purchasing....
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Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
The support is good.
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Jacques Du Preez
Chief Executive Officer at Intellinexus
The customer service and support are very responsive.
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Tomáš Hronek
Data Engineer at Merck
The solution's technical support is great. They respond within a few hours and close the case as soon as possible.
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Sunny Kumar
Specialist Programmer at Infosys
I have not used the support from Matillion ETL. My team was able to solve our problems.
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AmitShah6
Principal Consultant at Eviden France
I did not contact the solution's technical support team because, most of the time, our company could resolve the...
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Anonymous User
Senior Engineer, Big Data/Data-Warehousing at a manufacturing company
I would give technical support a rating of 5/5.
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Anonymous User
Lead Software Engineer at a tech vendor
I have never dealt with the technical support.
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Anonymous User
Data Engineer
The support from the vendor could be better. The speed of the support could improve. I rate the support of Matillion...
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Anonymous User
Commercial Management Accountant at a paper AND forest products
The technical support is excellent. Communication avenues are through online chat, email, and telephone. Most issues...
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Anonymous User
Senior Infrastructure Engineer at a tech vendor
I haven't personally dealt with the support.
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Anonymous User
Senior Solutions Architect at a tech consulting company
The solution's technical support team is highly responsive.
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Anonymous User
Managing Director at a tech services company
Their technical support is very good. We are a partner, so we have a different channel. From our point of view, it is...
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Anonymous User
Data analyst at a tech services company
I haven't contacted the technical team yet.
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Paul Hoc
Senior Data Engineer Consultant at a tech company
I have had the opportunity to collaborate with the technical support team a few times and have found them to be...
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Harpreet Singh
Director of Data Architecture at a healthcare company
The technical support treats us well. They already have a support portal, and they are responsive, which helps.
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Anonymous User
Data Architect at a financial services firm
The technical support is excellent, and consistently helpful whenever we need assistance. We frequently engage with...
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DIEGOENCINALES
Technology Transformation Specialist at SDG Group
Matillion's technical support is excellent. They communicate effectively and respond quickly to all inquiries.
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Anonymous User
Senior Data Engineer at a tech services company
I haven't contacted the technical support team, but the online documentation and community resources are quite...
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Anonymous User
Solutions Architect at a financial services firm
Technical support has been very helpful. They've got quite an efficient help desk and they've always come back to me...
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Anton Haupt
Data Architect at Old Mutual Life Assurance Company (South Africa) Limited
Technical support is excellent.
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Anonymous User
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company
Customer Service: Customer service is excellent. Technical Support: Technical support is above-and-beyond.
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Anonymous User
BI Team Lead (Warehouse) at a tech services company
Matillion's support is great. They are fast to respond, always helpful, and they have great documentation. This...
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Neel Vora
Application Developer at John Deere & Company
The technical support was good at troubleshooting. The issue that was sent to them was resolved in a couple of days,...
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Review 1 of 25

Brad Dyke
DSRE Director Of Dev Ops/Operations (Management Executive) at a outsourcing company
I find customer support for Sisense to be good. I would rate customer support an eight on a scale of one to ten.
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Sridhar Adduri
Business Intelligence Specialist at University of Central Missouri
The solution's technical support team is good.
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Gemipas Micah
Lead Software Engineer at Ernst & Young
Sisense customer support is proactive and responsive.
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Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
Technical support at Sisense is good.
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Asadikram Ram
Data Engineer at a tech vendor
I have not reached out to customer support frequently, only two or three times, and I found them really useful and...
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Vishal Halbe
System Integration Specialist at a non-profit
Customer support is good enough.
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FernandoMorote
Senior Software Engineer/BI Data Analyst at a analyst firm
They have a very good customer support team. We have biweekly meetings with them and they are very helpful.
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Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
The solution's technical support is good. I rate the technical support a nine out of ten.
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Anonymous User
Network & Systems Administrator at a non-tech company
I rate technical support extremely high. They put a lot of effort into support; guys even write plugins to enhance...
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Anonymous User
Manager, Advancement Information Services at NC State University
Customer Service: Customer service is very good and responsive. Technical Support: Technical support is good.
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Anonymous User
Director of Commercial Solutions
Customer Service: Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly...
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Anonymous User
Techno-Functional Consultant at a tech consulting company
Customer Service: Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take...
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Anonymous User
Director of Information Systems at a logistics company
Customer Service: Excellent customer service both pre-sales and post. Technical Support: Technical support has been...
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Anonymous User
Data Scientist at a computer software company
The customer support was good; they usually responded fast, but sometimes it was challenging because our use case was...
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Anonymous User
Senior Manager of IT at a retailer
Customer Service: Customer service has been excellent. Technical Support: Technical support is very good. The rapid...
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Francois Van Vuuren
Senior Director, Clinical Data Systems & Programming at a consultancy
Customer support is very good. I rate the customer support a 10 because they are very good.
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Jason Berman
Business Intelligence & Reporting Manager at a tech vendor
During the process, I had a fully dedicated resource on my team, and I engaged with them twice a week. The support...
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Anonymous User
Business Analyst at a media company
I’d like to highlight the good and quick support, which always tries to find a custom solution for any issues either...
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Anonymous User
Vice President of Information Technology at a manufacturing company
We have used the Technical Support resources on 3 or 4 occasions during the implementation and the group is very...
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Anonymous User
Infrastructure Expert at a tech services company
From what little I had to talk to SiSense, their CS department was top notch and had an answer for any question I...
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Anonymous User
Staff Business Data Analyst/ Business Data Manager
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
Director, Business Operations at a university
Technical support is very responsive and helpful in providing links to various solutions to problems and questions...
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Anonymous User
Section Editor: Print Software at a printing company
The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we...
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Chris Grimsley
Business Intelligence Manager at a tech services company
Support is very responsive and clearly one of the strengths of Sisense. I have always received a fast response and...
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Anonymous User
Project Manager at a tech services company
The customer support is good. We typically get responses within 24 hours.
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Anonymous User
Senior IT Project Manager at a government
Customer Service: The Sisense customer service group is fabulous. They answer all our questions and respond to our...
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Anonymous User
Product Owner of Business Intelligence at a computer software company
Customer Service: Excellent. I am confident I will receive a response within the same day and usually much sooner...
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Anonymous User
Senior Data Architect at a marketing services firm
The customer service provided by Sisense is excellent. It's clear that the company is invested in their clients...
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Review 1 of 28

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.