Compare LogicMonitor vs Rapid7

LogicMonitor

Based on 26 reviews.

Rapid7

Based on 175 reviews.

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

5 reviews

12 reviews

16 reviews

11 reviews

Top Industries

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Educational Organization

21%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
We use it to monitor the performance and health of all our internal IT systems in our data center as well as our...
Read full review of LogicMonitor »

Review 1 of 1

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
SohailHyder
Head of Cyber Security at Super Secure
We are resellers of Rapid7 InsightVM in this market. We typically recommend it to banks and manufacturing groups...
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
I am working with Rapid7 InsightAppSec as well as Insight VM.
Read full review of Rapid7 InsightAppSec »

Review 1 of 5

Customer Service

Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
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Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
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Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
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VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
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SrOpsEngineer
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
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Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
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Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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Anonymous User
Director at a tech services company
Technical support is good.
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reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
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Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
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William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
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Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
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Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
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Review 1 of 25

MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Anonymous User
Product Manager at a tech services company
Rapid7 support is excellent.
Read full review of Rapid7 InsightConnect »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Cyber Security (CISO) at a marketing services firm
We have a client service manager for Rapid7 tech support. He is an appointed customer service manager where we have...
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anusha Patnaik
IRM Technical Consultant at Shell
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Architect/Staff Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »

Review 1 of 30

Technical Support

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