Compare LogicMonitor vs Niagara Networks

LogicMonitor

Based on 59 reviews.

Niagara Networks

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Popular Solutions

LogicMonitor

32 reviews

Unomaly

1 reviews

Top Industries

Manufacturing Company

11%

Outsourcing Company

10%

Construction Company

Financial Services Firm

13%

Computer Software Company

10%

Construction Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
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Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
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Review 1 of 2

No Data Available

Customer Service

Mayank Animesh
Senior Associate Consultant at a tech vendor
Customer support is good and they respond on time, though they could improve their services further.
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VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Nuno Rosa
Principal Consultant at Infosys
In terms of customer service, I would divide my answer into two points. Professionally, I think they have very...
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Suban Sarkar
Senior Consultant at a tech vendor
I am confident that LogicMonitor's customer support is good because our client team has never been dissatisfied with...
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ManishArora
Vice President at Zix
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
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Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
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Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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Anonymous User
Director at a tech services company
Technical support is good.
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Vinay Machave
IT Analyst at a tech vendor
The customer support for LogicMonitor depends on the plans that you have.
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Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
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Siddharam Alagi
DBA at Aramex
I would rate the technical support by LogicMonitor from 1 to 10 as an 8, around 7.5 to 8. The response time and...
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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Anonymous User
Cloud Administrator at a tech vendor
The customer support is very good.
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Anonymous User
Senior Engineer
Customer support is very supportive and always available to resolve customer issues. I think it is very excellent. I...
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Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
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Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
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Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
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RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
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Syed
IT Lead at a outsourcing company
The support team is good, but the response time is low; they need to focus on improving the response time.
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
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Ben Cooling
IT Support Technician at a outsourcing company
I find the customer support of LogicMonitor is brilliant. I mentioned this earlier in our conversation. Customer...
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Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good if I get hold of a premier support agent first. I would rate the customer support a seven on...
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Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
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AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
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No Data Available

Technical Support

No Data Available

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